Personal work summary and future prospect in the first half of the year 1
The first half of this year is about to end. As a security guard, in my heart-the community is my home, the leaders are my parents, my colleagues are my brothers and sisters, and what happens in the community is my own business. I will carefully guard my home and let it thrive in a safe environment. I understand that as a family member, a security guard has the great responsibility of "guarding the community and guarding my home".
First, earnestly fulfill safety responsibilities.
Security is a special and dangerous job, but I am not timid or afraid. I remember a famous person once said, "We don't work for the boss, not just to make money. I am working hard for my dream and great future. " . We can only improve ourselves in performance. "Therefore, we must uphold a serious work attitude, do a good job in daily seemingly dull work, and do it well if you want. Resolutely complete every task assigned to us by the superior leaders, so that the leaders can rest assured.
Second, strengthen inspections.
Under the leadership of the department manager, we successfully completed the tasks in the first half of the year, which was satisfied by the residents/tenants and recognized by the leaders. Our work in the first half of the year was complicated. The renovation and construction of residents/tenants, the number and complexity of people entering and leaving, and the seriousness of the current public security form, together with the influence of-,increased our work pressure. In this case, we have strengthened the supervision and registration of personnel entering and leaving, construction personnel, strengthened the inspection of buildings, completely eliminated the accident in the bud, and ensured the safety of the community.
Third, attend training regularly.
After work, under the deployment of the department, we carry out physical training for security guards, including queue training and military boxing. Adhere to the expected goal and complete the training plan with good quality and quantity. At the beginning, I had the same complaint as the players, and felt that it was unnecessary to train this all day. But in the end, I realized that if we want to have excellent overall business skills and strong physical fitness, how can we play our role of "training for a thousand days and using troops for a while" without hard training? So we have been insisting.
As a security guard or volunteer fireman, in the first half of the year, I was able to study records carefully and master fire knowledge in the many fire safety trainings organized by the department and the emergency response plan in case of fire. In combination with the fire-fighting equipment and facilities in my community, I regularly organized personnel to inspect and maintain the equipment, and ensured the life and property safety of residents/tenants based on the principle of "prevention first, combining prevention with elimination".
Four. Future work plan
Resolutely obey the leadership, carefully understand and implement the company's business strategy and instruction spirit, and implement it in the actual work of the post, and always put the maintenance of the company's interests in the first place. Earnestly and resolutely complete the tasks assigned by the department, actively assist the supervisor to do the daily work of the team and make suggestions for team building. In the work, I am not afraid of difficulties, bravely shoulder heavy burdens, take the initiative to find things to do, be diligent in my eyes, mouth and hands, actively adapt to various difficult environments, hone my will and increase my talents in heavy work; And have the courage to find and correct shortcomings and mistakes in work, constantly adjust their way of thinking and working methods, put forward higher learning and working goals in stages, and constantly pursue greater progress.
Strengthen study, be brave in practice, accumulate constantly, and be brave in pioneering. Pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid theoretical foundation, correct ideas, practical work style, meticulous organizational skills, witty analysis skills, bold handling skills and extensive social skills; And open-minded, eager to learn, constantly consult with department leaders, learn from their successful experiences, and constantly spur themselves to have a learning direction and goal. Adhere to the fire protection policy of "prevention first, combining prevention with elimination", improve the inspection and maintenance measures of fire-fighting equipment, strengthen the training of fire-fighting knowledge, raise the awareness of fire prevention, master the operation methods of fire-fighting equipment, and ensure safety.
I firmly believe that under the wise decision of the company leaders, the company's tomorrow will be better. As a member of the company, I will, as always, wholeheartedly contribute to the continuous development and growth of the company in the second half of the year.
Personal work summary and future prospect in the first half of the year II
Although I haven't worked for a long time, I have learned a lot of new knowledge and technology, and I have come into contact with work content that I haven't touched or even thought about before. All this is a challenge, a promotion and a growth for myself.
Looking back on the work in the past six months, I am mainly responsible for two aspects: one is the update of website content, and the other is 53 customer service. Because I didn't finish these two contents well, I'm not very satisfied with my performance. Here is a detailed explanation of the completion of this work:
I. Personal Customer Management and Service
In order to show respect for vip members and enjoy what I think is a distinguished experience. From 20 to 2008, in line with the service concept that communication starts from the heart, each of our service personnel will start from the interests of customers, think about what customers think and worry about what customers are in a hurry, and provide customers with various communication services, stop carefully, replace stk large-capacity cards for free, and help customers win points. We try our best to do it for our customers.
Combined with the work indicators of our mobile company and based on the service principle of "people-oriented", we have implemented differentiated services such as door-to-door service and family service for major customers and important customers from the data breakdown at the beginning of the year to the customer satisfaction at the end of the year. We ask every account manager to patiently answer customers' questions about mobile communication, satisfactorily solve customers' problems in using mobile phones and provide various information services. The account manager will contact the customer regularly, and the customer can also keep in touch with the account manager by telephone, text message, door-to-door and other means. Customers can also make an appointment with the key account manager who provides services and ask for on-site service. On-site services include: business acceptance, setting up new business functions, presenting new business, solving complaints, and charging mobile phone bills.
In addition, combined with the strategic goal of "service and commerce", we always adhere to the corporate mission of "creating an infinite communication world and being the pillar of the information society" and constantly enhance the employees' "sense of crisis, urgency, mission and responsibility", which not only comprehensively improves the service quality, but also makes our center make great progress in the construction of corporate civilization.
Second, the retention rate of high-end customers.
In the current fierce market competition, high-end customers will become the next market target of our communication industry. In the "war" of high-end customers' market retention rate, only by deepening humanized and family-style quality service and improving business technology level can we gain the trust of many high-end customers. Last year's high-end retention rate, our center successfully completed the task assigned by the company.
Third, the management of outbound personnel.
Outbound personnel account for a certain proportion of our center's completion indicators. Targeted selection of telemarketing target customers, well-designed service caliber and Qi Xin's cooperation of all outbound personnel have played a great role in promoting new business and promoting incremental income of new business in an all-round way. When outbound team members do market research, social investigation, service care and tap potential customers, their service quality represents the service image of our company, so we train outbound team members to master the company's indicators and business, standardize service terms, and cooperate closely with them professionally and flexibly. So that they can clearly and clearly deliver the information to the target customers at the first time. It is a bridge directly connecting customers and companies, so the service quality of outbound personnel directly affects customers. Outbound personnel further cultivate potential and competitive business, focusing on strengthening potential, service management and service personnel management.
Fourth, complaint handling.
In order to further improve customer satisfaction and maintain continuous service, major customer centers have established a rapid response mechanism for customer complaints based on customer value by strengthening complaint management.
First of all, optimize the complaint handling process, strengthen the back-office manager's support to the front-office account manager's complaint handling, set up a complaint hotline, and establish an emergency mechanism for direct intervention by management to shorten the time limit for complaint handling.
Secondly, strictly control the short message sending of group customers.
Thirdly, important and repeated complaints are directly sent to the company's professional departments or related leaders, and the management personnel support and solve them in time.
Finally, improve the customer follow-up service system, improve the service level of mobile companies, and achieve 100% complaint satisfaction.
Verb (abbreviation for verb) daily homework
Account manager is the main provider of customer service for group customers and individuals, and it is also an important carrier for mobile companies to show their employees' image and work style. The professional image and quality of account managers have always been the focus of company leaders and customers. In our daily work in-,we paid attention to systematically training the service and business of account managers, comprehensively optimized the marketing system, and realized the scale of account managers. Vigorously promote the large-scale development of new business, accelerate the pace of upgrading services, comprehensively optimize the marketing system, and promote the center to achieve its annual marketing goals.
In the second half of the year, I will assist the leaders in comprehensively innovating the service model and increasing the market share of new business. Assist leaders to comprehensively improve customer service and enhance service value. We will continue to vigorously promote the core values of "being virtuous and carrying things, achieving perfection".
Personal work summary and future prospect in the first half of the year 3
Time flies, the sun flies. In a blink of an eye, 2020 has passed by half. Looking back on the work of the past six months, we still remember it vividly. Thanks to the joint efforts of all team members, we have achieved today's results. Under the leadership of the company's leaders at all levels, the company has created excellent performance and reputation in the Shenzhen property management market with its strong economic strength and unique business vision. At the same time, it has created social and economic benefits. It also provides us with employment opportunities and a good employment environment. Under this premise, we have no reason not to cherish our present job. In order to better carry out the work in the second half of the year, the work in this half year is summarized as follows:
First, based on their own duties, complete their duties.
-Plaza is a property for renting office buildings, mainly media units. People and vehicles flow naturally and management is complicated. If the management is not good and the service is not in place, it will cause traffic jams, damage and property losses, which will bring inconvenience to the owners (tenants). From the day I joined the company, I tried to be strict with myself, study hard, foster strengths and avoid weaknesses, and do my essential work well.
In the first half of the year, under the leadership of the-General-Ministry-Ministry, our class and the other four classes * * * worked together to maintain the security and stability of the Business Daily Square and strive to ensure the safety of all units. In order to actively realize the company's goal of "three good and one satisfaction", in the past six months, members of our class have been sent to activities organized by ICIF and other departments to help public security, leaving early and returning late, working hard, and no safety accidents have occurred, which has been well received by the organizers; When the team members were on duty, they found two mobile phones, four strings of keys, five identity documents, two handbags, two bank cards, more than 300 yuan in cash and a professional camera. In the past six months, the accumulated secondary renovation works of Business Daily Square have exceeded 10. During this period, the management was strict and the inspection was in place. During this period, many illegal buildings were found and dealt with in time. 43 meetings, lectures, training and other activities rented by other units, during which many smokers were found and stopped in time; Advocate saving money and reducing consumption, and find that the power supply of electrical equipment is not off for more than 320 times, saving resources for the company everywhere; Found that the owner (tenant) forgot to close the door and handled it in time 17 times; Found and handled more than 70 vehicle scraping accidents, which damaged facilities and equipment and opened doors and windows, so that the injured people were compensated in time and the traffic was smooth; Found unsafe hidden dangers and suspicious personnel more than 20 times, and put forward 7 rectification suggestions; 65438+1October 1 1 At about 3 o'clock in the morning, three suspicious people were found in the compound constantly loading boards on a truck, which was later verified as theft, so they were arrested and reported to the police.
On June 2nd 10: 05, when I was patrolling in Dongmenggang, I heard passers-by shouting robbery. After asking about the situation, with the joint efforts of all the team members, I caught up with the robbers and called on the team members to catch them and call the police. Discover and deal with various security incidents such as salesmen, leaflets, contradictions and disputes many times. On June 6th 10: 50, while patrolling the Olympic Sports Center18th floor, a man was found to have a dispute with the staff of the Communications Administration because of the owner's problem, and later got a job.
The master asked the captain of the newspaper to take the man out of the building through mediation. Always adhere to the public security management policy of "prevention first, combining prevention with control", always educate and demand team members, be strict with themselves, strengthen the inspection of all potential safety hazards and suspicious personnel, and ensure the smooth completion of the goal of "three good and one satisfaction".
Second, study hard, practice hard and strengthen your own quality.
As the saying goes, "strike while the iron is hot" and building a high-quality security team is a good image of security service and an important guarantee to ensure the safety of people and property in the square. Our slogan is "strict requirements, hard training, striving to be a leading soldier in maintaining stability", and actively give play to the spirit of unity, cooperation, mutual help and hard training of our class members. To borrow the words of the editor-in-chief, "The wood that is folded together is born in a tiny step; The nine-story platform starts from the foundation soil. "
Active physical exercise and professional skills training are the main means of safety. Don't understand, afraid of hardships, how to satisfy customers? Therefore, military physical training is organized every week, including queue training, fighting, push-ups, running and other physical training. During the break, the team members are also organized to climb mountains 1 time every week. Work Summary The Half-year Work Summary of the Cleaning Department has exercised excellent business skills and strong physical fitness, and achieved the requirements of "coming when you come, you can fight and win the battle", which has improved the vigilance and vigilance of each team member.
At the same time, we also actively organize various kinds of theories, professional skills, laws and regulations training 16, organize and learn the necessary knowledge in property management, such as civilized terms, service taboos, working methods and skills of security guards, professional ethics of security guards, responsibilities of security guards in various positions, and train the personnel on duty in each position to be familiar with the information support of companies, departments and tenants in the building, which is the basis of security work operation. In order to reduce unnecessary time, avoid unnecessary misunderstandings, ensure that there are laws to follow and rules to follow, and do not give criminals any opportunity to reduce hidden dangers to zero. Specially formulated more specific and detailed job responsibilities for each position of the team members in this class, so that each team member can understand what to do and what not to do.
Third, correct thinking and do a good job in team building
-the security of the square is a special and extremely indignant job, but none of our team members have ever been timid or complained. Chiwabo, president of Carnegie Steel, once said: "We are not working for the boss, let alone just making money. I am working hard for my dream and career. We can only improve ourselves in performance. " Therefore, excellent domestic health workers will be rewarded every month to improve the enthusiasm of the team members, and they have been awarded the title of health pacesetter by the security department many times. Hold 1 class meeting every week, summarize the work of each team member every week, and convey the contents of departmental meetings; Report the work of the class last week, the ideological trends of the team members, work opinions and suggestions at the regular meeting of the security department every Monday; At ordinary times, they also help each other, communicate and exchange work, and from time to time put forward cases to exchange views with reality. , forming a good atmosphere of "comparing, learning, catching up, helping and surpassing", subtly changing the way of thinking when dealing with problems and promoting mutual friendship; Talk and guide individual players with emotional fluctuations for many times, thus maintaining the stability of the security team. Maintain the peace of the owner's working and living environment; It is our bounden duty to protect the owner's personal and property safety. Improving mental and physical quality and personal image not only represents ourselves, but also represents a whole and an enterprise. Only the combination of hardware and software can better complete the security work.
Safety work is a long-term and arduous task. We must make unremitting efforts and the alarm bell will ring. Although there have been no safety accidents in the past six months, my work is still very heavy in the second half of the year. There are still some shortcomings in the work in the first half of the year. Individual players are not responsible for their posts and their work is somewhat lax. The work experience and related knowledge of new players still need to be further studied and accumulated; There are still deviations in the implementation of work norms and standardization, which need to be strengthened and consolidated on the requirements of post standards. According to General Manager Yin's suggestion to establish a window team in the second half of the year and further improve the safety precautions, I strive to do the following in my daily management:
1. Follow the company's business philosophy and service tenet, take the company's corporate culture spirit as the center, actively care about drummers, and consciously cultivate drummers' cohesion and team spirit. Form a team cohesion, combat effectiveness and a sense of collective honor to the department from small to large.
2. Set an example, take the lead in observing the rules and regulations and disciplines of the company and departments, maintain a rigorous and self-disciplined work and life style, set a good example for the players, guide the healthy development of the players, and create a healthy working atmosphere.
3. Strictly manage in the work, follow the principle of "fairness, openness and justice" in dealing with problems, establish management prestige through "rewarding those who have made meritorious deeds and punishing those who have passed", and fully mobilize the enthusiasm of team members.
4. Be careful in work and life, always understand and care about the work, life and ideological conditions of the players, gradually cultivate their working feelings, win their trust, and thus stimulate their enthusiasm for work.
5. In all kinds of training, the team members have different degrees of understanding and promotion in their ideological understanding and daily work through explanation, comment and communication. And always educate the team members to have a sense of urgency and self-motivation, so that they can understand that security work is not high-tech and there is no profound knowledge. The key to becoming a qualified security guard lies in people's subjective sense of responsibility and responsibility. This sense of responsibility and responsibility is based on loyalty and professionalism to the company, and it is the understanding and application of the true meaning of management and service, thus encouraging everyone to actively reflect their own values in their work and feel the joy of life.
In a word, with the smooth transmission of the Olympic flame, earthquake relief has also won a staged victory, and we will greet the centennial event with confidence. The new era means new opportunities and challenges. "Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder." I firmly believe that under the wise decision-making and operation of the company's leaders and the leadership of the general manager, the work of the second safety department will be better. As a member of the company, in the second half of the year, I will, as always, serve the owners wholeheartedly, do my best to do my job well, and do my bit for the development of the company.
Personal work summary and future prospect in the first half of the year 4
In July, with the support and help of company leaders and colleagues, I was strict with myself and finished my work according to the company's requirements. Through half a year's study and work, we have made a new breakthrough in our working mode and changed our working methods greatly. Although we have made some achievements, there are also some shortcomings of negligence. The work in the past six months is summarized as follows:
I. Work situation
1, can abide by the company regulations, work hard and finish the tasks assigned by the superior leaders in time.
2, can give full play to personal professional expertise, to be a qualified employee. Give full play to what you have learned and think and work hard.
3, can take work seriously, work style is more rigorous, unite colleagues, help each other and learn from each other.
4, can constantly expand their knowledge, accumulate more experience in practice, on this basis, all-round development.
5. Be able to maintain a good attitude and calmly deal with problems. Calm analysis of the causes of the problem, so as to suit the remedy to the case and objectively find a solution to the problem.
6. Work style is practical, and sometimes I often work overtime to complete the work arranged by the company.
Second, the problem of work.
In fact, GIS system needs care, patience and more patience. In fact, I am not a very careful person, but I will use my patience to do it well and try to avoid some small mistakes caused by hand mistakes or carelessness. However, to do a good job of GIS system data, we need the cooperation of the following engineering team and project team, and also need the following engineering team and project team to provide more prepared sketches and materials, which can ensure accuracy and avoid repeated writing. In the case of mistakes, corrections and changes, the first-hand information should be accurate, clear and definite, so that there will be no n unclear problems in a sketch, the drawings should be accurate and the information should be accurate, so as to avoid the reference room wasting a day or even a few days for an unknown sketch. The reference room is already short of staff and wastes time. So, how many days does it take to send a short message? Because the sketch is not accurate and clear, CAD is difficult to get it done in one go. At the same time, workload and materials are also calculated and calculated. When it comes to GIS system, it is full of loopholes. What layout and system are embarrassed, what poles are inconsistent with the system, and what mistakes are full of. As a result, it is impossible to enter the GIS system correctly, wasting time and serious data deviation. Therefore, in this case, it is even more necessary for the engineering team and the project to cooperate accurately, so as to complete all tasks accurately and timely. Here, we also need the support and cooperation of leaders to lay a better foundation for the second half of the year!
Third, continuous improvement.
In the past six months, I have a certain understanding and mastery of GIS system, but at the same time, there have been a series of retarded mistakes, such as ignoring concern while pursuing speed, so that some small problems or even small mistakes should not appear, which makes me feel guilty. Therefore, I think that in the second half of the year, while doing our job well, we should conscientiously and meticulously complete various tasks to achieve the goal of ensuring quality and quantity and seeking speed.
People are not perfect, and I also have less strict work discipline requirements at work, such as playing music occasionally in boring work.
For the above problems, I will conscientiously sum up, earnestly analyze the reasons, find out the existing problems, learn from them, and constantly improve in the future work. Strive to be a fully qualified employee.
The above is a personal summary of the work in the first half of the year, and there is no reasonable suggestion for the company.
Personal work summary and future prospect in the first half of the year 5
From 20 to 2000, the hotel security team obeyed and served all the interests of the hotel, paid close attention to the team infrastructure, paid special attention to education and internal management, established and improved various rules and regulations, paid attention to the cultivation of ideological style and work style, strengthened security and fire prevention work, successfully completed the work plan formulated at the beginning of the year, and ensured the internal security and stability of the hotel. The specific work is as follows:
First, improve and enrich the security team and pay close attention to the team infrastructure.
1. Establish and enrich the security team. In the early management process of the security department, the unreasonable staffing directly led to the low working mood and high turnover rate of employees. In this grim situation, the security department adjusted the staffing in time, which greatly improved the enthusiasm of employees, greatly reduced the labor intensity on the original basis, well controlled the turnover rate, and gradually formed a good situation with clear posts, clear responsibilities and orderly work, and completed the hotel security work under the condition of serious shortage of personnel.
2. Strengthen skills and physical training. According to the tasks undertaken by the security department and the requirements of the hotel, the recruits were given strict military training. Since the beginning of this year, * * * has organized various skills, physical training and fire fighting training for about 60 class hours. The security team has basically achieved strict police appearance, visible queues, dignified manners and polite hospitality.
Two, establish and improve the system, in strict accordance with the rules and regulations.
1. It is our principle to standardize the construction of the security team with rules and regulations. Since the establishment of the Security Department, based on laws and regulations and taking hotel service standards as the criterion, it has successively established and improved security team management standards, reward and punishment systems, training systems, pre-shift meetings, after-shift meetings, departmental regular meetings, post responsibilities of various personnel, management systems for foreign construction personnel, vehicle safety management systems and various fire safety management systems.
2. Pay close attention to the implementation of the system.
First, sign the "Responsibility Letter for Public Security and Fire Safety" with the principal responsible persons of various departments;
The second is to establish and improve the "fire archives";
Third, clear division of labor, responsibility to people;
Fourth, major activities should be summarized and commented at any time to facilitate improvement.
Third, pay special attention to public security and fire safety, and pay attention to nip in the bud.
The hotel has a large area, many entrances and exits, and complicated management, which directly leads to the heavy task of hotel safety management.
1. Hardware construction for safety work.
First, pay attention to the team members' familiarity and use of the hotel monitoring system;
The second is to strengthen the proposal of "technical defense" and make up for the shortage of "civil air defense". This year, three surveillance cameras were added on the original basis, which filled the gaps in most surveillance blind areas. The original unreasonable surveillance camera was relocated, and the monitoring position of the valuables room was transferred to the fire center.
Third, regularly check the hidden dangers of public security and fire safety in all areas of the hotel and ask for rectification in time;
The fourth is to ensure the integrity rate of fire-fighting equipment 100%, and formulate a fire inspection system.
2. Organize fire drills to improve the evacuation and escape ability of employees. This year is the most important year for social units to implement the "four capabilities" of fire safety. The Security Department organized various fire drills and actual fire drills for 8 times, which significantly improved the ability of all hotel employees and employees of outsourcing units to put out initial fires and evacuate people. Thanks to the joint efforts of all the staff of the hotel, we have won the titles of "4A-level social unit fire safety certificate", "Hefei advanced unit in fire safety work" and "Baohe advanced unit in fire safety work".
3. Do a good job in security and other work for major events. Since the beginning of this year, the hotel has received four star judges. All the employees in the security department are on duty, and some people keep working despite illness. Many team members have been working continuously for more than 16 hours, but they have no regrets, fulfilled their duties, successfully completed the security task, and established a good image of hotel security.
4. Organize team members to work in various departments of the hotel for many times. There are about 80 people on duty this year. Team members do not hesitate for the overall interests of the hotel and never care about personal gains and losses.
Fourth, the existing problems and efforts
Although some achievements have been made in the work of the security department in the first half of the year, there are still many problems. First, there is a phenomenon of tight management and loose management, and some work lacks continuity and systematicness; Second, communication with public security, fire protection, traffic police, urban management and other departments needs to be strengthened; Third, the safety precautions in some parts need to be improved and strengthened; Fourth, the training work is not in place, which leads to poor flexibility of class members and foreman on duty. These problems should be strengthened in the work in the second half of 2008, overcome difficulties and create greater glories.
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