1. Property services?
People-oriented is the fundamental concept of property services. It is necessary to fully relieve the worries of the owners and carry out the property services of the community with the interests and convenience of the owners as the starting point. At present, the property management service in most residential areas is only a basic service, for example, it is only responsible for the safety and health work of residential areas, and there is no personalized service for the actual needs and special needs of owners.
Second, value-added services?
In today's high housing prices, most property buyers are multiple home buyers who want to improve their living conditions and pursue life enjoyment. Therefore, they attach great importance to the quality of property management and the types of services.
In the current market situation, many developers are aware that the level of property management in residential areas will directly affect whether the owners live comfortably. Therefore, on the basis of maintaining the original quality service, they either conceive new service ideas or introduce high-level international institutions as consultants to further improve the level of property services and increase the types of services.
Third, the owner complained?
When you receive a complaint, you should be patient and handle it in time. The property management company must deal with the complaints of the owners in a timely and effective manner. No matter whether the owner's complaint is reasonable or not, the property management personnel should listen and ask patiently with rational thinking. After accepting the effective complaints from the owner, the receiver shall quickly classify the complaint information and feed it back to the department head for timely handling.
Fourth, community security?
Security is the primary need of human beings. As the "housekeeper" of a residential area, the property management company should attach great importance to the safety of the residential area, maintain a sense of responsibility for the standardized management of the residential area and reduce hidden dangers.
Fifth, public facilities?
Public facilities mainly include education, health care, culture and sports, business services, administrative management, community services and other facilities. A good property management company not only carries out daily maintenance and management of these public facilities, but also gives the owners the income generated by these public facilities.
Extended data:
Property management refers to the activities that the owners jointly manage all buildings and buildings, places and facilities shared within the building division, or entrust property service enterprises and other managers to manage the buildings, facilities, equipment, places and sites shared by the owners.
The Property Law stipulates that the owner can manage the property by himself or entrust the property service enterprise or other managers to manage it.
Property management can be divided into narrow sense and broad sense:
In a narrow sense, property management refers to the activities that owners entrust property service enterprises to maintain and repair buildings and their equipment, municipal public facilities, greening, sanitation, transportation, living order and environmental appearance according to the entrustment contract.
Property management in a broad sense should include the process of joint management by owners and the process of entrusted management by property service enterprises or other managers.
References:
Baidu encyclopedia-property management