Office Etiquette Principles for Professionals

Understanding, mastering and appropriately applying workplace etiquette will help improve and maintain the professional image of people in the workplace. Below I have compiled the office etiquette principles for professionals. I hope you will like it.

Office etiquette principles for professionals

1. The "golden principle" in social interaction

(1) Always be courteous to your friends and smile often To talk and socialize with others.

(2) Always maintain a friendly relationship with the people around you, and look for opportunities to do more for others. For example, if your neighbor is sick, can you think of making him a bowl of delicious soup? , others will remember you for a long time.

(3) When someone introduces you to a friend, you should concentrate on remembering their name. In future interactions, you will be able to call him by his name as soon as you meet him, and others will think that this person is very warm and caring.

(4) We must learn to tolerate, overcome willfulness, try our best to understand others, and put ourselves in others' shoes when encountering problems. Doing this will make your friends feel friendly, trustworthy, and safe.

2. Map of the Five Etiquette in the Office

Many friends came to the city from the countryside and worked as workers at first. Because they continued to strive for self-improvement, they went to college and started to work as office workers. Some of them were office workers. Some of the operators are secretaries, and most of them are salesmen, who often come in and out of the office. They all agree on how important it is to know workplace etiquette.

Following some etiquette norms, understanding, mastering and appropriately applying workplace etiquette will enable you to have both ends at work and make your career prosperous.

Desk courtesy

There are ten desks in our office, but the situation is very different. Only one or two of them were neat and tidy, the rest were miserable. As soon as I saw the messy desk, I discounted the owner of this desk.

So I advise everyone to keep your desk clean as a courtesy.

I want to talk about eating in the office. It is best to use disposable tableware and throw it away immediately after eating. Do not leave it on the table or coffee table for a long time. If something suddenly happens, remember to politely ask your colleagues to help. What is easily overlooked is the beverage can. As long as it is open, it will always detract from the elegance of the office if it is placed on the table for a long time. If you want to drink tea later, it is best to hide it in a place where no one will notice it.

It is best not to eat food that makes splashes and noises as it will affect others. If food falls on the floor, it is best to pick it up and throw it away immediately. Cleaning the table and floor after a meal is a must.

Try not to bring foods with strong flavors into the office. Even if you like it, there will be people who are not used to it. Moreover, its smell will permeate the office, which is very harmful to the office environment and the company's image.

Don’t take too long to eat in the office. Others may come to work on time, or there may be impatient guests visiting, and both parties will be embarrassed at that time. In a company that focuses on efficiency, employees will naturally develop a good lunch habit.

Prepare napkins. Do not wipe your greasy mouth with your hands. Wipe it in time. Do not speak rashly when there is food in your mouth. When someone has food in their mouth, it is best to wait until they finish swallowing before talking to them.

Courtesy in the elevator room

The elevator is small, but there is so much knowledge inside.

When accompanying guests or elders to the elevator hall door, press the elevator button first; when the elevator arrives and the door opens, you can enter first.

In the elevator, press the door opening button with one hand and the door button with the other hand. Stay at the side door of the elevator and ask guests to go first; after entering the elevator, press the button for the floor the guest wants to go to; if other people enter while traveling, you can ask which floor you want to go to and press it for your help.

Try to be as quiet as possible in the elevator. Try to face the guests sideways in the elevator.

When you arrive at the destination floor, press the door open button with one hand and make a gesture of asking to come out with the other hand. It can be said that when you arrive, please come first!

After the guest steps out of the elevator, he immediately Step out of the elevator and enthusiastically guide the way.

The courtesy of borrowing and repaying

If you borrow and return, it is not difficult to tell me if you borrow again.

If a colleague drops by to buy takeout for you, please pay the required fee first, or return the money to him promptly when he comes back. If you don't have enough money, you have to pay it off the next day, because no one likes to shamelessly collect debts from others. Similarly, although the tools in the company are not personal belongings, they must be borrowed and returned, otherwise they may hinder the work of others. Another thing is to strictly abide by the rules. No matter how relaxed your company environment is, don't take excessive profits from it. No one may scold you for leaving get off work 15 minutes early, but leaving in a big way will only make it appear that you are not committed and dedicated to the job. In addition, never abuse the company phone to chat for long periods of time or make personal long-distance calls.

Toilet etiquette in the bathroom

If you meet a colleague in the bathroom, if you do not take the initiative to say hello, and your colleague does not say hello to you, the other person will think you are arrogant, and then the colleagues will seem to be in a bad mood. There is a diaphragm.

Therefore, if you meet a colleague in the bathroom, don’t avoid it. Try to talk to him first. Never lower your head pretending not to notice, giving the impression of being unreasonable.

Also don’t go to the restroom at the same time as your boss, especially if the restroom is small.

Some bathrooms have closed doors. When someone knocks on the door, you should answer: I am inside!

Courtesy of visiting customers

When going out to visit customers, It can be stressful at times.

The first rule is to be on time. If there is an emergency or if you are stuck in traffic, notify the person you want to see immediately. If you can't make the call, ask someone to notify you. If the other person is arriving late, you should make full use of the remaining time. For example, sit somewhere not far from your appointment and sort out your papers, or ask the receptionist if you can use the reception room to take a break.

When you arrive, tell the receptionist or assistant your name and appointment time, and hand over your business card so the assistant can notify them. If the assistant doesn't take the initiative to help you take off your coat, you can ask where to put it.

Be quiet while waiting and do not kill time by talking, which will disturb other people's work. Even though you've been waiting for 20 minutes, don't look at your watch impatiently. Ask your assistant when his boss will be available. If you can't wait, you can explain it to your assistant and make an appointment for another time. No matter how unhappy you are with your assistant's boss, be sure to be polite to him.

When you are led to the manager's office, introduce yourself if you are meeting for the first time. If you already know each other, just greet each other and shake hands.

Under normal circumstances, the other party is very busy, so you have to get the conversation to the point as quickly as possible. Express what you want to say clearly and directly. After you have finished speaking, let the other person express his or her opinion, and listen carefully without justifying or interrupting the other person. If you have other opinions, you can say them after he has finished speaking.

3. Conversation etiquette for employees

Conversation is the main means for people to exchange feelings and enhance understanding. In interpersonal communication, most people pay attention to "listen to what they say and watch what they do", and regard conversation as an important criterion for examining character. Therefore, in social activities, both the speaking party and the listening party in the conversation should behave themselves.

1. Respect others

Conversation is an art, and the attitude and tone of the speaker are extremely important. Some people talk endlessly, do not allow others to interrupt, and regard others as their students; some people always like to talk in an exaggerated tone to show their sharp tongue, and even do not hesitate to speak alarmist; some people are self-centered , completely disregarding the joys, sorrows and joys of others, and only talks about himself all day long. These people just give people the impression of being arrogant, presumptuous, and selfish because they don't know how to respect others.

2. Conversation in a civilized manner

Some small details in the conversation should also reflect respect for others. When using foreign languages ??and dialects in conversation, you need to take into account the person you are speaking to and others present. If someone doesn't understand it, it's best not to use it. Otherwise, it will make others feel that you are deliberately showing off your knowledge or deliberately not letting them understand. When talking to many people, don't suddenly whisper to one of them, and whispering into your ear is even more unacceptable. If you really need to draw his attention to the grain of rice on his face or the loose button of his pants, you should ask him to step aside and talk.

When there are more than three people talking, you should have a few words with everyone else from time to time. Don't neglect someone by having a thousand cups of wine with a close friend and saying half a sentence if you don't agree with them. In particular, you need to pay attention to being polite and cautious when talking to ladies. Don't fall in love with one of the ladies and talk endlessly when many people are talking.

3. Gentle and elegant

Some people are very talkative and like to argue; others are good at asking questions, and there is nothing they dare not talk about or ask. It is disrespectful to do so. Be gentle and courteous when talking. Don't use harsh words to hurt others, sarcastically curse, argue loudly, or argue endlessly. In this case, even if you gain the upper hand, the gains outweigh the losses.

4. Appropriate topics

Pay attention to your temperament when talking. When the chosen topic is too specific, or is not of interest to everyone, or introduces too much about one's pets, cats or dogs, the listener should stop immediately if they show boredom, and it is not appropriate to go their own way. When someone comes forward to refute you, don't get angry, but discuss it with them calmly. If you find that the other party intends to cause trouble, you can ignore it.

No matter whether you are strangers or acquaintances, if you get together, you should try your best to talk for a few words. If you meet someone who wants to talk to you, take the initiative to talk to them. If there is a lull in the conversation, try to keep the conversation going. If you need to leave for some reason during the conversation, you should explain the reason to those present and apologize, and don't just walk away.

The eyes and posture during conversation are quite sophisticated. When talking, you should keep your eyes level. Looking up looks humble, and looking down looks arrogant. Both of these should be avoided. When talking, you should look at the other person's eyes easily and softly, but don't stare at others with wide eyes or stare blankly.

It is necessary to use appropriate actions to accentuate the tone of the conversation, but certain disrespectful actions should not occur. For example, rub your eyes, stretch, pick your ears, fiddle with your fingers, move your wrists, point to the tip of other people's noses, put your hands in your pockets, look at your watch, play with buttons, hold your knees and shake, etc. These actions can make people feel absent-minded, arrogant and rude.

5. Be good at listening

It is impossible to always be in the "speaking" position during a conversation. Only by being good at listening can we truly achieve effective two-way communication.

When listening to other people’s conversations, pay full attention and do not look around or show an expression of impatience. You should show interest in what others are talking about, and don't mind other things that are irrelevant to the overall situation, such as the other person's strong accent or mispronunciation of a word.

When listening to other people's conversations, let them finish what they are saying. Don't interrupt them suddenly when they are speaking energetically. If you plan to add something to someone else's conversation or express an opinion, wait until the end. Some people like to grab the opportunity and find fault with others when they just open their mouths. People say it might rain tomorrow, but he says it doesn't necessarily happen. People say "Red Sorghum" is indeed an excellent film, but he says it's terrible, etc. This is all too shallow.

Positive feedback is necessary when listening. Nodding, smiling or simply repeating the key points of the other party's conversation in a timely manner is something that makes both parties feel happy. Appropriate praise is also necessary.

To participate in the ongoing conversation of others, ask for permission and do not quietly come forward to listen. If you want to see the person you are talking to, you should stand aside and go to him after he has finished talking. If the person present welcomes you to participate in the conversation, there is no need to refuse. You should not be a permanent listener in a conversation. Silence and boasting are both extremes and will disappoint everyone.

6. Treat others with courtesy

There is no need to deliberately pursue a sensational effect when talking. Treating others with courtesy and being considerate is the most important thing. In a conversation, if a person can treat superiors and subordinates, elders and juniors, ladies and gentlemen, foreigners and Chinese alike, and give them the same respect, he will be the most educated person.

4. There are four avoidances in polite expressions.

In communication, people usually have to follow the four avoidances when using polite expressions, that is, be measured and polite. , be educated and knowledgeable, and avoid privacy, superficiality, vulgarity, and taboos.

?Four things?: The first is to be measured. This is the primary issue of good language and politeness. To achieve measured language, you must use non-verbal elements, know yourself and the enemy in terms of background knowledge, clarify the purpose of communication, choose a good communication style, and at the same time, pay attention to how to use words and actions to express appropriately. Of course, propriety also includes specific words.

The second is to be polite. The etiquette of language is greetings. There are five most common idiomatic forms of etiquette language, which express the five politenesses of greetings, thanks, apologies, farewells, and reciprocations in people's communication. The greeting is "hello", the farewell is "goodbye", the acknowledgment is "thank you", and the apology is "sorry". A reciprocation is a reply to a thank you or apology, such as "It's okay", "It doesn't matter", "It's not in the way", etc.

The third is to be educated. Speaking in a measured and polite manner, with knowledgeable content and elegant words is a sign of well-educated speech. Respecting and understanding others are important manifestations of an educated person. Respect other people's private lives, clothing, furnishings, and hobbies that comply with ethics and laws, and point out tactfully and kindly when others do have shortcomings. To understand others means to deal with them according to the situation when others are rude.

The fourth is to be knowledgeable. In a highly civilized society, knowledge and talent must be highly valued. A knowledgeable person will be respected by society and others, while a humble person who is ignorant and uneducated will be despised by society and others.

?Four avoidances?: The first is to avoid privacy. Privacy refers to certain situations that cannot be disclosed or do not need to be disclosed. Some are defects and some are secrets. In a highly civilized society, privacy does not need to be known to the general public except for a few relevant people who must know it. Therefore, avoiding conversations and asking questions about privacy in verbal communication is an important aspect of politeness. Europeans and Americans generally do not ask each other about their age, occupation, marriage, income, etc., otherwise it will be considered very impolite.

The second is to avoid superficiality. Being shallow means pretending not to understand, teaching others, or speaking in layman's terms, or speaking in unspeakable terms, or lacking in knowledge. All that is known is firewood, rice, oil and salt, chickens, pigs, cats and dogs, long-term affairs and short-term care, and marriage between men and women. The speech is monotonous, the vocabulary is poor, the sentences are unclear, and white words are often uttered. If shallow people meet, they will not feel shallow, but educated and knowledgeable people will undoubtedly feel unhappy when they listen to their conversation. Society and nature are oceans of knowledge, and it is impossible for any of us to be an omnipotent doctor or a know-it-all. We should be specialized and knowledgeable, but there are always areas where we are not as good as others and there are areas where we do not understand certain knowledge. We must be modest and prudent and not make rash comments.

The third is to avoid vulgarity. Vulgarity refers to language that is rude, even filthy, full of foul words, ugly words, and dirty words, which can be traced back to ancestors, sisters, descendants, and both genders, and is unpalatable to the ears. Vulgar language is the most impolite language. It is a pollution of a national language.

The fourth is to avoid taboos. Taboos are phenomena, things and behaviors that humans regard as taboos. The taboo language has a conventional correspondence with the words it replaces. Taboo words commonly used in society are also an important polite language in society. They often take into account the feelings of the other party and avoid violating taboos. Here are some important types of taboo words:

The first is the taboo of words that express fear.

For example, there are quite a lot of taboo words about death. Even things related to death should also be avoided, such as "coffin", "longevity material", "immortality board", etc.

The second is the avoidance of the physical defects of the other party and related personnel. For example, people with severe physical defects are now commonly referred to as "disabled people", which is a more elegant taboo term.

Finally, there is the avoidance of words for things and behaviors that cannot be disclosed in terms of morals and customs. For example, asking to go to the toilet to relieve oneself? Go to the toilet? etc.

Common sense principles of workplace etiquette in the office

1) Principle of respect. Respect is the emotional basis of etiquette. Respect and kindness to others are important principles in dealing with interpersonal relationships. Only by respecting each other can people maintain harmonious and happy interpersonal relationships. There are some seemingly inconspicuous little things in life, but they are signs of disrespect for others. For example, visiting others without contacting them to make an appointment, impolitely making surprise attacks, inquiring into other people's privacy and spreading gossip, etc.

2) Follow the principles. The first is to abide by laws and etiquette, and the second is to keep promises and keep promises.

3) Principle of self-discipline. Observing etiquette requires self-restraint. The process of self-discipline is a process of perfecting yourself and improving your overall quality. People with good manners can treat others with courtesy, not out of line in their actions, not rude in their manners, and not rude in their words.

4) The principle of moderation. Distance is beauty, and mastering the emotional scale of communication can often achieve better results.

5) Principle of tolerance. In the process of interacting with others, use a broad mind to tolerate others and learn to think from their perspective.

Common sense about workplace etiquette

Appearance is a person’s appearance, including appearance, posture, clothing and demeanor, etc. It is the basic factor that constitutes the first impression of communication. Appearance beauty includes three meanings: natural beauty, modified beauty and inner beauty. A person's good etiquette and image are like the cover of a wonderful book, making people feel that your background and values ??are trustworthy. This will produce a "charm effect", which is conducive to the success of interpersonal communication and career development.

1) Appearance and demeanor

American psychologist Obote Merabian believes that the formation of people’s impressions is in this ratio: 55% depends on appearance and image, including clothing, Silent language such as personal appearance, movements, and gestures; 45% depends on vocal language such as tone, intonation, and content of words. As a professional, the most important things about your image are: communication, fluent eloquence, and excellent writing; excellent appearance includes dressing, grooming, personal hygiene, hairstyle, nails, body shape, etiquette, etc.

Hair modification. You should pay attention to grooming frequently, hair style is appropriate, and the length is appropriate. ?Good luck starts from scratch?!

Facial modification. Men's facial requirements: Shave your face and shave your beard diligently, trim your nose hair, and keep your teeth and mouth clean. Ladies’ facial requirements: Beauty makeup is the most convenient and easy way. Beauty makeup is an important art in life and belongs to the category of life aesthetics. Changing oneself through plastic surgery falls under the category of medical aesthetics.

Wearing makeup is a sign of respect for others and respect for yourself. The shade and style of makeup should take into account the specific time and occasion. Usually, the daytime makeup should be natural, with just a touch of powder; work makeup should also be fresh and elegant to reflect a sense of professionalism; date makeup can make you look sweeter. Generally speaking, both work and social makeup are in an elegant style. Clean, refreshing, natural, in harmony with age, identity and environment, reaching the state of being unintentional after deliberate modification is the highest state of makeup. In formal occasions, it is considered impolite for a woman not to wear makeup.

2) Demeanor

Demeanor is also called posture and body posture. Different postures show people's different mental states. Using positive and beautiful behaviors and manners to express etiquette makes people feel real, beautiful and vivid, and its effect is no less than that of spoken language. It not only reflects a person's appearance, but also reflects a person's character, temperament and cultivation. A person's appearance cannot be chosen, but manners and demeanor can be cultivated and trained with concentration. A successful image shows people confidence, dignity, strength and ability. Through every move, you exude the charm of a professional.

Human body posture includes standing, sitting, walking postures and gestures, facial expressions and corresponding movements, etc. ?Standing like a pine, sitting like a bell, walking like the wind, lying like a bow? These are the requirements for human body posture in our country since ancient times. The basic requirements of body language are: dignified, natural, generous, steady, and consistent in voice, emotion, and action.

Stand tall and straight. The basic essentials of standing posture are: raise your head, straighten your neck, look straight ahead, lower your jaw slightly, close your mouth slightly, smile, and move calmly and naturally. Stretch your shoulders, sink your breath, feel your body upward, and breathe naturally; keep your body straight, with your center of gravity between your legs to prevent the center of gravity from shifting. Keep your chest up, your abdomen in, your waist up, your hips up, and your chin down; Droop your arms naturally, bend your fingers naturally, and lightly touch the seam of your trousers with your palm inward, or place your right hand with the fingers of your left hand in front of your lower abdomen, rest your elbow lightly on your hip, or cross your hands behind your back. The soles of the feet should be separated into a "V" shape, or stand in a "T" shape.

When standing is too tiring, you can change and adjust your standing posture: support one leg, slightly bend the other leg, relax the leg, shift the center of gravity of the body to the supporting leg, but keep the upper body straight. When a man stands, his feet should be shoulder-width apart, with a slight "eight" shape, which can be placed in front of the abdomen or behind the back.

Taboos: shrinking the neck, holding the breasts, hunching the back, having a swollen belly, and sticking out the buttocks. Listless and staggering. Put your hands in your trouser pockets or fold them on your chest.

Sit in a dignified posture. Basic essentials for good sitting posture: Smile, look straight, mouth corners slightly closed, chin slightly retracted; stand waist up, chest straight, upper body naturally upright, do not lean forward against the table or back of the chair; keep shoulders flat, arms naturally bent on knees It can also be placed on a chair or sofa; keep your knees together and do not spread your legs apart, nor can you cross them in front of you, or place your legs in front of one behind the other. The joints, jaws, and neck remain the same as when standing. When sitting and talking, the upper body and legs should be turned towards each other at the same time, and the eyes should be looked at the speaker.

When a lady wears a skirt and sits down, she can use the back of her hand to gather the skirt to prevent the bottom of the skirt from being exposed. After sitting down, put your legs together, preferably on one side, with your palms facing down. Put your left palm on your legs, and your right palm on your left palm. This sitting posture is more elegant. When a man is seated, his feet should be flat on the ground, his knees should be about a palm apart, and his hands should be placed on his left and right knees respectively. In social situations, whether you are sitting on a chair or a sofa, do not fill it up. Sit at 2/3 of the chair to show respect and respect for the other person.

Taboos: hunching your back and shaking your legs. In particular, women should avoid spreading their legs and walking on stilts.

Walking in a chic manner. Basics: Calm, steady, straight.

Regardless of men or women, avoid shaking your head, shaking your shoulders, twisting your arms, or splaying your feet when walking. Do not look down at the ground or drag your feet on the ground. The greater the body twist, the more frivolous it appears.

Elegant squatting posture. Generally used when picking up low-level items, there are three methods: semi-squatting, high-low, and cross. No matter what kind of squatting position you are in, do not raise your buttocks. This is a very unsightly movement.