Secretary Posture Etiquette
Humans have long learned to observe the postures, movements, and expressions of animals and people, and explore their meanings. Below is the etiquette of secretary posture that I share. Everyone is welcome to read!
The research results of Bird Whistle, the master of body language, show that in the communication process between two people, 65% of the information is expressed through body language . The information load of body posture is much greater than that of spoken language, and it is often more realistic than spoken language. They can express emotions that sound language cannot express, and are more concise and vivid than sound language.
Express true feelings
In social interactions, human beings are absolutely inseparable from movements and expressions. Movements and expressions are essentially a silent language and a secondary carrier of interpersonal information transmission.
On many occasions, when people feel “I really don’t know what to say” or “I can’t express my feelings in words”, they will resort to fidgeting, feeling at a loss, opening their eyes and raising their eyebrows, walking away, etc. Body language. People usually nod to express praise, appreciation, and agreement; shake their heads to express denial or rejection; and dance with their hands to express excitement and happiness. As the saying goes, "The eyebrows convey affection, and every gesture conveys words." It can be seen that the etiquette function of body posture in conveying emotions cannot be ignored.
If we examine it from a historical perspective, it is not difficult to find that body language and facial expression language have a much longer history than vocal language. Before there were spoken languages ??and texts, humans mainly relied on body language and facial language to convey information. To express affection.
In today’s interpersonal interactions, chattering is often annoying, while silent actions are often welcomed and respected. Interpersonal communication is not only necessary? Listen to his words" and "watch his actions". The novel "Homecoming" creates an image of a warm, steady, caring and considerate person like this: "I saw him and his aunt greeting them with smiles, and the aunt did not introduce them. , he did not introduce himself, as if they were familiar with each other, he took the travel bag from her hand one step ahead of his aunt, and then took a step back, letting his aunt walk in front of her side by side, and exited the ticket gate. Then he caught up one step further, walked to a car, opened the door, and asked his aunt and her to get in first. Then he got in the car, closed the door, and ordered the driver to rush to Jiangnan Hotel. In the reserved room, he ordered some A delicious dish. "In this description, "he" did not say a word of enthusiasm, thoughtfulness, caring greetings, etc., but it truly achieved the effect of "silence is better than sound at this time."
Many celebrities and great people are here. In his life and career, he is also an expert at using body posture and expression to express his emotions and emotions. For example, former US President Roosevelt can make strange, curious, disguised surprise and true feelings in just twenty minutes. Concern, worry, sympathy, determination, laughter, solemnity, superb charm and other expressions and body changes, the late American journalist Gen Bao once praised his superb body language skills in his book "Remembering Roosevelt". p>
Concise and vivid
The changes in body posture are simpler and faster than verbal description. The abstract level of body posture language and expression is lower than that of audio language, and it is more vivid and vivid than audio language. For example, Infants and young children are always the first and easiest to understand the mother's body language and expressions, and are often slow to respond to the mother's vocal language. Even adults have a similar situation when a person is in a good mood and is very excited. He just said in words: "I'm so excited, so excited! "It's often not as vivid, vivid, and accurate as the expression he used to smile from ear to ear and overjoyed. The tears falling like broken beads must be better than when he said "I am infinitely sad and in great pain" and Being expressionless is more impressive. People who stand well and sit well are more respected by people than those who say "I am the most educated" but have a shaky and unseemly posture. < /p>
Compared with spoken language, the biggest feature is that it is more authentic. Due to various subjective and objective reasons, we often encounter inconsistencies between what we mean and what we mean. , people often say that "you don't know the heart of a person if you know their face". In fact, as long as we don't just listen to what they say, but pay attention to what they do, not just pay attention to their voices, but carefully read their body posture and language, It will also be easier for us to grasp their true heart.
Freud believed that to understand the deep psychology of the speaker, that is, the unconscious realm, language alone is unreliable because human language conveys it. Most of the consciousness belongs to the rational level. The language expressed after rational processing often cannot express a person's true intention directly, and human actions can express human emotions and desires better than rationality. He said: "No one can hide it. Personal affairs, although his mouth can remain silent, his hands and feet can be talkative. For example, some hosts say to guests, "It's okay, just sit there for a while." "
But his hands were already on his knees or on the armrests of the chair. The owner was saying in his heart, "You should have left long ago! "A person who is being wrongly criticized by his leader, when the leader asks him, "Do you realize your mistake?" Should I change it in the future or not? ”, he said: “I was wrong, and of course I will change it in the future.
But he was looking at the ceiling and crossing his arms on his chest. What he really thought in his heart was: "I'm not wrong at all. What do you want me to change?" ”
In short, people’s facial expressions, gestures and other body postures are more direct expressions of inner conflicts than audio languages. Since audio languages ??are things that have been processed rationally, they sometimes lack authenticity. Most body language is involuntary and is mainly controlled by the subconscious. Therefore, judging the other party based on body language will have higher reliability.
Etiquette skills and functions of body posture
p>The basic human body postures can be divided into four categories: standing, walking, sitting and lying. The three categories of body postures usually presented to the public are sitting, standing and walking. On the basis of this, many other specific body postures and manners can be derived.
Different body postures have different meanings; the same body postures often have different meanings. Public relations personnel should not only cultivate Develop good body posture and demeanor, and provide the public with good posture vision. Moreover, you should be good at understanding the true thoughts of others from their various specific body postures.
Sitting posture
Dynamic beauty can be exciting, and static beauty can also be exciting. Sitting elegantly and dignified not only gives people a sense of calmness, stability, and calmness, but is also an important way to show one's temperament and style.
A good sitting posture should be:
1. The body’s center of gravity should be vertically downward, the waist should be straight, and the upper body should be upright.
2. The knees should be close together or slightly apart. And lean to one side according to the situation; after the woman is seated, her feet must be close together and her heels should be close together. 3. Her hands should be placed naturally on her knees or on the armrests of the chair. /p>
4. Walk to the front of the seat. If you are approaching the chair from behind, you should walk to the front of the seat from the left side of the chair and move your right foot back slightly. , make your calves close to the edge of the chair; keep your upper body upright and sit down gently. When sitting down, ladies should clean up the skirt and push the back part of the skirt forward to look dignified and elegant.
6. When possible, cross your legs behind others. Women generally do not cross their legs in front of Malaysians.
Sitting postures that should be avoided:
(1) Put your hands on your knees or chair legs (easily interpreted as indicating the end)
(2) Hide your feet under the seat or hook the chair legs (it appears to be the end). Stingy, less generous).
(3) Spread your legs far apart (unsightly)
(4) Stack your legs in a "4" shape and clasp them with both hands. Legs and toes swaying (people will think you are arrogant and arrogant)
(5) Sit up suddenly, making the seat rattle.
(6) The upper body is not good. Straight and swaying from side to side (seemingly uneducated).
In public relations and social situations, ladies can show their charm and charm to their heart's content, but charm and charm can only be obtained by showing their manners appropriately. On the contrary, a gentleman's temperament and demeanor are largely obtained from respecting women, which is a major feature of modern civilized society. For example, in social situations, when men and women go out on the street, women should let men walk on one side of the lane, and men should take the initiative to do this; men should always keep in mind the principle of "ladies first" and be careful when leaving the house and other places. However, when walking in narrow aisles or crowded places, women should take the initiative to ask men to lead them so that they can show chivalry; when riding in a car together, men should take the initiative to open the door for women. Women should first sit back with their buttocks, then gently rotate 90 degrees to face the front, straighten their skirts, and move inward. When going through a revolving door, women should let men go first and follow up from behind. When women carry heavy objects, they can politely ask the men accompanying them to do it for them. When men offer to help, they should not refuse to help, because this will most likely hurt the men's self-esteem. When taking a train or plane, the window seat is a lady's seat, and men should actively invite the accompanying ladies to sit first.
Standing posture
The most important thing for a popular person in public relations situations is to have the correct standing posture. Because standing posture is the first posture that attracts attention in formal or informal situations in our daily life. Beautiful and elegant standing posture is the starting point and foundation for developing people's dynamic beauty of different textures. Good standing posture can bring out beautiful temperament and demeanor. The basic points of standing posture are straight, balanced and flexible.
Good standing posture should be a comprehensive expression of the following aspects of body posture:
1. Straight shoulders, straight neck, slightly retracted chin; eyes level, full of energy, smiling.
2. Stand upright, lift your chest, draw in your abdomen, and slightly tuck your hips in.
3. The arms droop naturally and the fingers are naturally bent; the hands can also be crossed in front of the body, usually with the right hand on the left hand. Elbows should be slightly flared out. Men can put one hand or both hands behind their back when necessary.
4． The legs should be straight, the knees should be relaxed, and the thighs should be slightly tightened and lifted; the center of gravity of the body should be on the soles of the front feet.
5. Maintain a standard standing position with your upper body.
6. Stand with your feet shoulder-width apart.
7. When you feel tired from standing, you can take half a step back with your feet, but your upper body must still remain upright.
8. Retract your left foot so that it is perpendicular to your right foot, with your left heel in front of your right heel and a little space between your feet.
9. Step back half a step with your right foot.
10． Put the center of body weight on your right foot.
11. When a man stands, his feet can be slightly spread, but not wider than shoulder width.
12. Women can adopt the 3/4 stance when necessary, especially when performing alone in front of the public or on stage.
13． When a woman stands, her feet should form a "V" shape, her knees and heels should be close to each other, and her body's center of gravity should be as high as possible. Postures that should be avoided:
(1) Shaking or swaying of the body (giving people the feeling of being careless or uneducated).
(2) Put your hands in your pockets or trouser pockets (not serious, reserved and stingy; if necessary, you can put one hand in your front trouser pocket).
(3) Cross your arms across your chest (this may appear passive, defensive, or protesting).
(4) Putting both hands or one hand on the waist (this stance often contains the meaning of aggression. Putting the waist on the waist in front of the opposite sex means sexual aggression or sexual provocation).
(5) Stand with your legs crossed (it gives people an unserious feeling).
Walking posture
Walking posture is a continuation of standing posture, and is an excellent means to show the dynamic beauty of a person on the basis of standing posture. Whether in daily life or in public situations, walking is an "obvious" body language, which often best expresses a person's demeanor, style and charm. People with good walking postures , will show more youthful vitality. Graceful walking posture will make every part of the body exude charming charm. The basic points of walking are calm, steady and straight.
Good walking posture should be;
1. The steps should be steady and natural; there should be a sense of rhythm. When women wear skirts. The hem of the skirt and the movement of the feet should strive to express a sense of rhythm.
2. The body's center of gravity is slightly forward.
3. The upper body is upright, head raised, chin parallel to the ground, eyes looking straight ahead, full of energy and smiling.
4． The hands swing forward and backward in a natural and coordinated manner, and the angle between the arms and the body is generally 10 to 15 degrees.
5. Stride evenly, with your feet about a foot to a foot and a half apart.
6. When taking a step, the toes can be slightly apart, but the toes and heels should be nearly in a straight line with the direction of forward movement to avoid "outward-looking" or "inward-looking" steps.
7. Walking requires waist strength, so the waist should be tightened appropriately.
8. When going up or down stairs, your upper body should be straight, your steps should be light and steady; generally do not hold on to the railings.
Walking postures that should be avoided:
(1) The body is swaying randomly (giving people the impression of being frivolous, exaggerated, and lacking in education).
(2) Put your hands behind your back (giving people an arrogant and dull feeling).
(3) Put your hands into your trouser pockets (making people feel restrained and stingy).
(4) The steps are too big or too small (too big is unsightly, too small is not generous).
Gestures
Hands are an important means and tool for conveying emotions.
Public relations personnel should be good at interpreting the true meaning of other people’s sign language based on the research results of modern body linguistics, and then decide how to give or receive gifts. If the other party spreads his hands naturally, it means that the other party is in a relaxed mood, candidly and without scruples; if the other party clenches his fists, it means that the other party is furious or ready to "fight to the end"; if the other party supports his head with his hands, it means that the other party is either paying full attention to your words, or Very bored; if the other person quickly puts his hand in front of his mouth, he is obviously surprised; the other person holds his chin with his hand in an "eight" shape, which is a sign of contemplation and deep calculation; if the other person scratches the back of his head or scratches his earlobe, It shows that the other party is a little shy or at a loss; moving his hands aimlessly means that the other party is nervous and has difficulty controlling his emotions; if he touches his mouth or wipes his eyes unconsciously, the other party is most likely not telling the truth; if the other party rubs his hands, Either it’s cold, or it’s expressing an expectation; the other person bites his fingers or nails. If he is not a child, he must be psychologically immature and not experienced in the world; the fingertips of both hands are facing each other and resting on the chest or chin. A sign of confidence; when the other person is talking to you, putting his hands in his pockets shows that he doesn't take you seriously or doesn't trust you.
Human postures are ever-changing, and each gesture can convey a lot of information.
The following introduces several common gesture symbols in different countries. Different meanings of regions
1. The meaning of the "OK" gesture is: the thumb and index finger form a circle, and the other three fingers are straightened or slightly bent. In our country and other parts of the world, this gesture means zero or three when counting with the hand. In the United States and the United Kingdom, it means "OK", which means "agree" or "awesome"; in France, it means zero or nothing; in Thailand, it means nothing. Question and please; in Japan, Myanmar, and South Korea, it means money; in India, it means correct and good; in Tunisia, it means "fool"; in Brazil, it means insulting men and seducing women.
2. The meaning of the "V" gesture: the index finger and middle finger are stretched out into a "V" shape, and the thumb is bent and pressed on the ring finger and little finger. This gesture means two when counting with the hand in most places in the world. Use it to express Victo (victory), which is said to have been invented by British Prime Minister Churchill during World War II. However, when expressing victory, the palms must be turned outwards. If the palms are turned inwards, it means belittling and insulting people. In Greece, when making this gesture, even if the palm is turned outward, such as the arm is straightened, it is also considered disrespectful to others.
3. The meaning of raising the index finger: Make a fist with the left or right hand and straighten the index finger. In most countries in the world, it means the number one; in France, it means "request for questions"; in Singapore, it means "the most important"; in Australia, it means "please have another beer." .
4． The meaning of the thumbs-up gesture: In my country, making a fist with the right or left hand and extending the thumb means "good", "great", etc., which means appreciation and praise; in Italy, extending the fingers to count means one; in Greece , extending the thumb upward means "enough", and extending the thumb downward means "disgust" or "bad guy"; in the United States, the United Kingdom, Australia and other countries, extending the thumb upward means "good", "ok", "not bad", and extending the thumb left and Reaching to the right is mostly used to indicate the direction of the ride to the driver.
Labor created humans, and labor is inseparable from hands. Human hands give humans a special essence that is different from other animals. Gestures are the second face of people and have various expression functions such as abstraction, image, affection, and instruction. Today, in order to effectively salute appropriately according to different objects, it is necessary to accurately interpret the various real and essential information conveyed by various gestures through the various manners shown by the other party's hands, in order to complete the fair relationship. Mission Services.
When using sign language, there are some places that deserve special attention. For example, when you need to stretch out your hand to give directions to others, do not straighten one finger. This is a typical sign of uneducatedness; you must straighten your fingers naturally and point your palm upwards, and do not point with your fingers in social situations. Speak to others politely, because this is not only rude to others, but also simply contempt and contempt for them. Another example: Snapping fingers is a habitual action of some people when they are excited. If you have this habit, it is best to get rid of it. When someone meets a friendly person or greets a waiter, they often snap their fingers. This often arouses the other person's disgust or even disgust. This is not only disrespectful to the other person, but also shows that he is not serious.
In addition to the various body postures mentioned above that can reveal a person’s heart and can be used to express feelings, a person’s face (including eyes, eyebrows, ears, nose, mouth, face, hair, etc.) , neck, shoulders, torso, hips and feet can all play the role of conveying true inner emotions. This should be carefully observed and summarized in practice. In this way, on the one hand, you can accurately understand and understand the other party in social situations, and on the other hand, you can also use it appropriately and effectively as needed.
It should also be noted that the various body language mentioned above are only distinguished by head, hands, torso, etc. for the purpose of explanation. In fact, the human body is a whole. Each part cooperates with each other, coordinates the movements, and is ever-changing, which requires everyone to make comprehensive judgments and use them flexibly in practice.
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