Contact the insurance company for claim settlement:
1. After the accident, the customer reports the case to the insurance company’s claims department;
2. After receiving the report, the back office requires the customer to Immediately fill in the "Business Accident Registration Form" in case of an accident (reports such as telephone calls and faxes will be filled in by the back office);
3. The back office will immediately check the copy of the policy and copy the policy based on the insurance certificate or policy number provided by the customer; Make copies of the policy, copy of the policy and schedules. Check the premium charging situation and have the financial staff confirm the signature on the copy of the premium receipt (business and statistics page) (special payment must be accompanied by an agreement or agreement);
4. Confirm that the insurance subject matter is valid under the insurance For special payment within the time limit or before the accident, the customer is required to fill in the "Disaster Filing Inquiry Form" and file the case (such as telephone, fax, etc. reports, the inspector is responsible for asking the customer to fill in), and write the filing number according to the order of the report.
Extended information
Resolutely implement the "eight-character" claim settlement principle:
"Proactive, rapid, accurate and reasonable" is the long-term work practice of insurance claims adjusters The summed up experience is the most basic requirement for high-quality services in insurance claims:
(1) Initiative: It requires insurance claims personnel to actively and proactively investigate, understand and inspect the scene of the accident. , grasp the accident situation, conduct accident analysis and determine insurance liability.
(2) Speedy: It requires insurance claims adjusters to investigate and determine losses quickly, without delay, and to handle claims quickly. Compensation cases must be verified accurately, and compensation calculation files must be compiled quickly, reviewed, and approved. Fast, so that the insured can get compensation in time.
(3) Accuracy: It requires that everything from survey, damage assessment to compensation calculation must be accurate, and no compensation should be paid, no excessive compensation should be paid, and no compensation should be spared.
(4) Reasonable: It requires that in the process of claims settlement, we must be pragmatic and insist on acting in accordance with the terms. In many cases, it is necessary to accurately determine the situation based on the specific circumstances of the case, especially in the process of determining the damage of the accident vehicle, and to reasonably determine the repair plan for the accident vehicle.
Baidu Encyclopedia - Claims
Baidu Encyclopedia - Auto Insurance Claims