1 business negotiation etiquette
1. 1 business negotiation
Business negotiations are mainly concentrated in the economic field. In order to coordinate and improve each other's economic relations and meet the needs of trade, the parties concerned reach the purpose of trading through exchange and negotiation agreement around the subject matter. Knowing how to grasp and use business etiquette will lay the foundation for the success of business negotiation, and even in some cases, it can determine the success or failure of a business negotiation.
1.2 men's wear
Suit: dark suit; For a single-breasted suit, if it is a suit with two buttons, only the top one is tied; In a suit with three buttons, only the top two buttons are tied, but the bottom one is not; If it's a double-breasted suit, you should button all the buttons.
Choice of shirts: Every man should have at least one white or light blue collared shirt with sleeves slightly longer than a suit.
Choice of tie: At least one pure navy or burgundy red tie should be used during the day, and a silk woven tie or a pure black tie should be used instead of a tie when attending a formal dinner. In the design and color of ties, conservative and steady patterns are better matched with suits, such as twill, dots and regular small figures.
Choice of shoes and socks: socks should grow to the middle of the calf, and nylon stockings or thin cotton socks can be used. Socks should be black, brown or dark blue. The color of socks should match or be similar to pants, except when wearing brown pants, when socks should match shoes.
Choice of shoes: choose lace-up or buttonless leather shoes. The color of shoes can't be lighter than pants. Black leather shoes can be paired with gray, navy or black suits, and dark brown shoes can also be paired with brown or beige suits.
1.3 Necessary for men's business activities
Pen: In the business world, pen has always been regarded as a "weapon" for business people. The style of business people's pens should be simple and elegant, with simple decoration. The correct carrying position of the pen should be in the inner pocket of a man's suit.
Business card holder: Men should choose a better business card holder to keep their business cards clean and tidy. At the same time, when accepting other people's business cards, you should have a proper place to store them and avoid putting them directly in your pocket.
Paper towel (or handkerchief with you): Men should carry a paper towel or handkerchief with them when dressing, so as to clean the dirt on their faces at any time and avoid some embarrassing scenes.
Briefcase: When a man chooses a briefcase, its style and size should be consistent with your overall dress. Some items of ordinary men, such as mobile phones, notebooks and pens, can be put in your folder. Try to avoid putting a lot of things in your pocket, which will make your clothes look bloated.
1.4 women's dress
Facial modification: mainly light makeup.
Professional suit: short skirt
Young women's short skirts can be as short as 3-6 cm above the knee, but not as short as 1/2 of the total thigh length (the opening of China cheongsam should also be here); Short skirts for middle-aged and elderly women must be 3 cm below the knee. Usually, they should choose solid colors or some classic colors. However, the neatly cut and textured fabrics will definitely be recognized by everyone. Velvet, satin, chiffon and other fabrics are the best choice, and it is even better to use these fabrics for cutting with poor area or texture contrast. The color is not chaotic, generally you should choose solid color or some classic colors.
Choice of stockings and leather shoes: the color of stockings should be coordinated with the color of skirts. Dark socks are suitable for people with thick legs, and light socks are suitable for people with thin legs. Generally do not choose socks with bright colors, obvious grids and patterns. When wearing stockings, the hem of the stockings should not be exposed. It is indecent and rude to wear a pair of stockings with obvious yarn jumping injury.
Choice of shoes: Choose different styles of shoes according to the principles of comfort, convenience, coordination and elegance. Generally, short people can choose high heels, and high heels can be lower, but not flat heels. Older and fatter women should not choose high-heeled shoes that are too high or too thin.
Choice of items to wear: collocation is not exaggerated.
1.5 negotiation etiquette
Seating arrangements for bilateral negotiations: adopt a rectangular or oval negotiating table, respect the right-hand seat or the seat opposite the door, and give it to the guests.
Shake hands: Be sure to shake hands with your right hand. To hold hands on both sides, the time is usually 1~3 seconds. After being introduced, it is best not to reach out immediately. When shaking hands, look at each other, smile or say hello. When shaking hands at the same time, many people should do it in order and don't cross their hands.
Introduce each other: When introducing yourself, be natural and generous. The introduced person should stand up, smile and politely say "Nice to meet you" and "Please take care of me". Ask the other person politely, such as "May I have your name?" . After the introduction, you can choose a topic of common interest to talk, say hello, communicate your feelings and create a mild atmosphere. When looking at each other, look at the square of the triangle area from the other person's eyes to his forehead, so that the other person feels concerned.
Exchange business cards: If you have a business card, you should hold it with both hands.
On-the-spot performance of negotiators: quotation-to be clear and correct, to abide by credit, and not to deceive the other party; Ask-prepare relevant questions in advance, choose to raise them when the atmosphere is harmonious, and be frank; Negotiation-bargaining concerns the interests of both parties, and it is easy to be rude because of urgency. Therefore, we should pay more attention to being polite and seeking common ground while reserving differences; Resolve contradictions-be patient and calm, don't get angry because of contradictions, or even make personal attacks or insult each other; Deal with the ice-at this time, the main party should be flexible and can temporarily change the subject and relax a little. If you really have nothing to say, you should make a decisive decision, temporarily suspend the negotiations, and then continue after a short break (the main party should take the initiative to raise the topic and don't let the silence last too long).
Signing ceremony: At the signing ceremony, all participants in the negotiation between the two sides should attend, enter the meeting place together, greet each other, shake hands and sit down together. Both parties should have signing assistants, and the signing assistants representing the contractor should be separated, and others should stand behind each other in line. The signature assistant shall assist the signer to open the text and mark the signature position with his finger. Representatives of both parties sign the text separately, and then the signature assistants communicate with each other, and the representatives sign the text with each other. After signing the contract, both parties should stand up at the same time, exchange words and shake hands with each other to congratulate the success of the cooperation. Other members of the entourage should express their joy and congratulations with warm applause.
2 business social etiquette
2. 1 Preparation before meals
Family dance: It's best for ladies to wear skirts or cheongsam that are easy to dance with high heels with coordinated colors. As a man, you must have clean hair and clean clothes. Generally speaking, you can wear a dark suit at the dance. If it is summer, you can wear a light-colored shirt and tie, and it is best to wear a long-sleeved shirt.
Big ball: Ladies' handbags are essential accessories for evening dresses, and the decorative function of handbags is very important. Small handbags made of satin or silk are essential. Evening dresses must wear jewelry, and evening dresses with bare skin must wear a full set of jewelry: necklaces, earrings and bracelets. Evening dress is a formal dress, and it is best to wear expensive jewelry. In the light, the flash of jewelry will add luster to you. Men usually wear black evening dresses and black patent leather shoes. White gloves are also needed for formal occasions. Men's hair must be clean, because when dancing, they are very close. To maintain oral hygiene, it is best to use oral fresheners.
2.2 Go to eat
When you enter the living room, don't worry about not finding a seat. Westerners usually walk around on this occasion, waiting for the host to introduce other guests to themselves. You can choose a suitable glass of wine and other drinks from the waiter and chat with others while drinking. When the door of the restaurant is opened, the host and hostess will lead everyone into the restaurant. The host and hostess should go last, but if the host is a big shot, the host and he can go first.
2.2. 1 handshake
When shaking hands, the order of reaching out is superior first, master first, elder first and lady first. The handshake time is generally 2, 3 seconds or 4, 5 seconds. Don't shake hands too hard or not. Smile at each other.
introduce
To introduce others, we must first understand whether the two sides have the desire to get to know each other, and be cautious and natural in the way, and don't act rashly. It's best to ask for the opinions of both sides first, so as not to introduce people who know or have bad relations. When introducing, we usually only introduce the names, units and positions of both parties. Sometimes in order to recommend a party to the other party, you can explain the relationship between the recommended party and yourself, or emphasize your talents and achievements, so that new people can understand and trust each other. Use honorifics when introducing specific people. For example, "Miss Zhang, please allow me to introduce you to Miss Cha Jin". At the same time, you should politely signal with your hands, not your fingers.
When introducing others, pay attention to the order. Men should be introduced to women, young people should be introduced to the elderly, people with low status should be introduced to people with high status, unmarried people should be introduced to married people, and children should be introduced to adults.
As the introduced person, you should show the enthusiasm of getting to know each other and look at each other. Except for ladies and old people, people usually stand up when they are introduced. But at the banquet table and the conversation table, just smile and nod.
seating arrangement
When arranging seats, the host usually faces the entrance and exit of the banquet hall, and the deputy host is arranged opposite to the host, usually with his back to the host. The guest of honor is arranged on the right side of the host and the deputy guest of honor is arranged on the right side of the deputy host. If the guest of honor and his wife are present together, they can be arranged on the side of the guest of honor or on the right side of the host's wife. The other guests sit on the host's right. According to the position, the farther away from the host, the lower the position. And the main staff are sitting on the left side of the master, also according to the distance from the master, from high to low order.
have a seat
When entering the banquet hall, you should say hello to the host first, and then say hello to other guests. The host and hostess sit on the top and bottom of the rectangular table. The male guest sits on the right side of the hostess and the female guest sits on the right side of the host. Other guests are seated alternately by men and women. Before the man goes to the table, he should help the woman on the right to pull out the chair, and then sit down by herself after the woman sits firmly. When you are sitting, pull the chair back with your hands before you sit down, and remember not to push the chair away with your feet. If there is a boyfriend next to the young lady, the boyfriend should pull out the chair and let the girlfriend sit down. Before eating, the correct body posture should be: sit up straight, put your hands on your knees, and don't put your hands on the table or fiddle with tableware. Get to know and communicate with the guests around you before eating, because this is a good time to make new friends.
2.3 the use of tableware
Put a food plate (or soup plate) in front of the seat, a fork in your left hand and a knife in your right hand. The spoon is also placed on the right side of the food plate. Put the dessert spoon, fork and coffee spoon above the food plate, and then put the glass slightly to the right. From right: wine glass, champagne glass, beer glass (water glass). Napkins are stacked in beer cups (water cups) or food plates. Put the bread plate on your left hand, and the butter knife on it is placed horizontally in the plate with the blade facing yourself. When eating, the number of knives and forks should be equal to the number of dishes. The order of serving is from outside to inside, the blade is inward, and the order of eating is from outside to inside, followed by appetizer, fish and meat.
When eating, the tableware is shaped like a figure 8. If you have a short rest during the meal, you can put the knife and fork on the plate separately, and the knife head and fork tip are in the shape of "I" or "I", and the knife and fork are facing yourself, indicating that you want to continue eating. If you are talking, you can hold the knife and fork, but if you need to make gestures, you should put it down and never wave it in the air. It should be noted that at no time should one end of a knife and fork be placed on a plate and the other end on a table. It is particularly important to note that the blade side must face itself.
There are two ways to place the end of the meal: during the meal, the fork bottom can be turned up, and the knife body is close to the fork inward and placed in parallel on the plate. Put your hands on the plate as much as possible to avoid falling off because of touch, and it is easier for the waiter to clean up. When attending a wedding reception, put the tableware in the "eating" position anyway, and put away all the dishes as soon as the host and guest finish eating. Therefore, when hosting a banquet, remember to take the guest as the center.
2.4 drinking posture and methods
Alcohol service is generally that the waiter is responsible for pouring a small amount into the cup, so that the guests can identify whether the quality is wrong, just as a form, take a sip and answer well. Then, the waiter will come and pour the wine. Don't start taking the cup at this time, but put it on the table for the waiter to pour. The correct posture of holding a cup is to hold the foot of the cup with your fingers. In order to prevent the temperature of the hand from increasing the temperature of the wine. Hold the foot of the cup with your thumb, middle finger and forefinger, and put the little finger on the bottom of the cup to fix it. When drinking, you should never inhale and drink at the same time, but tilt the glass, just like putting wine on your tongue. Shake the glass gently and let the wine come into contact with the air to enhance the mellow taste of the wine, but don't shake the glass violently. When the host pours wine, guests can "tap their fingers" to express their gratitude to the host for pouring wine. When performing the "finger tapping ceremony", the guest put his thumb and middle finger together and tapped on the table several times.
2.5 ball etiquette
Invite the woman: After the dance music is played, the man should generously go to the woman and invite her. If the woman's family is present, he should nod to the woman's relatives first, and then go to the woman and stand at attention after obtaining their consent. He leaned slightly and said, Miss, can you dance? Sometimes I have to ask the man who accompanied the lady to say, "Sir, may I ask this lady to dance with me?" After getting permission, walk into the dance floor with the woman.
When the woman takes the initiative: Under normal circumstances, the woman doesn't have to take the initiative to invite men, but under special circumstances, when it is necessary to invite elders or VIPs, she can express her identity without losing her identity: Sir, please join us. Or: May I have the honor to invite you?
When two men are invited at the same time, it is not difficult to solve it from the perspective of international etiquette. The best way for a woman to face two or more inviters is to politely decline them all. If two men come to invite in tandem, they can accept the first invitation in the order of "first come, then come" and sincerely say to the people behind: Sorry, next time. Try to keep your promise.
Do you always dance alone? According to formal etiquette, a couple who come together only need to dance the first dance together. Starting from the second block, we should consciously exchange partners and make more friends.
Don't refuse an invitation easily: the dance is an occasion to make friends and know friends through dancing, so a lady can't refuse an invitation easily at the dance. Women can refuse the invitation of individual men who are "not feeling well", but they should pay attention to their discretion and polite expressions.
Don't dance with the same sex: two women dancing together means no partner, waiting for the man's invitation; When two men dance together, it means that they don't want to invite the lady present, which is disrespectful to the lady. According to international practice, dancing with two men is tantamount to announcing that you don't want to invite any women to be present, which virtually shows that they are gay. But two ladies should try not to dance together, especially when there are foreign guests and at foreign dances. We should pay attention to this.
Gentleman's demeanor: Gentleman's demeanor can best be reflected in the dance. For example, when dancing, you should keep a certain distance. Your left hand lightly supports your partner's waist (slightly higher than the waist) and your right hand lightly supports your partner's right palm. Especially when spinning, men must dance steadily, coordinate their movements and enjoy the beauty of waltz with their partners. In case the lady is found dizzy, the man must be a "flower escort" to escort her back to her original position. At the end of a piece of music, politely send the lady back to her original seat, thank you, and then invite another lady.
2.6 Farewell
When to leave the dance: Whether attending a friend's private dance or a formal large-scale dance, punctuality is the first etiquette, and you should arrive on time. As for when it is appropriate to leave the dance, it is best to leave the private dance of friends until after the dance, which is also a support for friends. As for other dances, as long as it's not just a song that looks too entertaining.
If you don't want to be conspicuous, you'd better not go first or last. In the meantime, you can leave at any time, but once you leave, you should leave happily. If it's a family dinner, you should generally thank and praise the hostess. When guests say goodbye to their hosts, they are often accompanied by words such as "Please come back" and "Please stay", while the hosts respond with words such as "Walk slowly" and "Forgive me for not seeing you off".