I. Hotel activities:
In February, the hotel organized a 20xx Spring Festival Gala, and all the staff got together, singing and laughing. In March, the personnel department arranged "employee intensive training month". From March 7th to March 27th, all employees will receive off-the-job training in batches. The training content includes the special training of Mr. Wang Dong of the hotel, the training of professional trainers with professional knowledge and management skills, the training of corporate culture and rules and regulations of the human resources department, and the training of various departments' functions and related business knowledge of Mr. Wang Catering and front-line department managers. The training department reported 273 students, 10, and 38 students scored above 90. 70 people with 80 points or more; 24 people with 70 points or more; 1 1 person 60 points or more; 7 people under 60 points; 40 people over 40 years old, 25 people didn't take the exam. In recognition of the outstanding employees in this employee rotation training, the hotel * * * awarded 8 best training stars and 20 training stars through comprehensive evaluation of the employees participating in the training, such as theoretical assessment, practical assessment and attendance assessment.
In April, in order to reflect the team spirit of Haitai, the personnel department arranged the staff spring sports meeting and men's table tennis. Team binding relay race; Long-distance running between men and women; Relay running; Women's Hula Hoop Competition; Team skipping, badminton, tug-of-war between men and women. All the staff participated enthusiastically, with 44 first prizes, 44 second prizes and 44 third prizes.
In May, arrange spring outing activities and organize employees to go to Du Shichun in five batches. Through the spring outing, the amateur life of employees is greatly enriched, and the collectivism concept of employees is cultivated while enjoying the great rivers and mountains of the motherland. At the same time, in order to strengthen the standardization of staff service in Haitai Hotel and realize the standardization of customer service. As decided by the hotel manager's office meeting, the theme activity of "Specification and Details" will be held from May to June of 20xx. This activity takes the team as the unit and the individual as the unit to evaluate the team. * * * Select the first-line excellent team name and the second-line excellent team name.
In June, the Municipal Tourism Bureau re-evaluated the star-rated hotels in the city. From May of 20xx, according to the provisions of Classification and Evaluation of Star Hotels, Service Quality Standards of Star Hotels and Visiting Standards of Star Hotels, publicity and training were conducted for all hotel staff, and all service personnel in front office, housekeeping department, restaurant floor and security department were assessed to check their working knowledge and knowledge. It was found that the front-line staff did not master the hygiene requirements and safety requirements in the service quality standards of star-rated hotels, as well as the rules and operating procedures of each post. In view of this situation, the human resources department actively organized various departments to carry out relevant training, and organized a second interview after the training, which greatly improved the results.
Second, the personnel file work:
Employee file is a database to know the basic situation of employees in time, and it is also an important link to establish employee talent reserve. In the first half of 20xx, the personnel department handled employees 10 1 person, including 34 employees in the dining room floor, 20 employees in the dining room kitchen, 2 employees in the housekeeping department 15, 2 employees in the front office, 1 person in the security department, and employees in the laundry factory of the human resources department/. * * * There are 83 employees who have left the company, including 39 employees on the restaurant floor (26 employees left normally and automatically 13), employees in the restaurant kitchen 12 employees (normal resignation 1 person and automatic resignation1person) and employees in the sauna department. There are 5 people in the cleaning department, 4 people in the cleaning department (3 people resigned normally and voluntarily 1 person), the staff canteen 1 person and the engineering department 1 person.
Third, the daily management of the personnel department:
(1) Do a good job in the daily management of hotel-related documents, such as receiving and dispatching, registration, transmission and supervision. All the documents and approval forms of the hotel should be put into the notebook and the materials should be filed. Actively cooperate with the tasks arranged by the labor department, cultural department, trade union and other government departments of Taipingqiao Street, and organize employees to actively participate in the Fengtai District Red Song Competition organized by trade unions. The eighth set of broadcast gymnastics competition and blood donation activities are being actively prepared.
(2) In terms of personnel and labor management, organize the implementation of hotel labor, personnel and salary management. Sign labor contracts with employees according to the personnel management system, actively cooperate with social security payers, do a good job of monthly social security verification for employees, and solve their worries.
Fourth, network management:
The computer room under the jurisdiction of the personnel department is responsible for the normal operation of the hotel computer and the maintenance of the network. In addition, they are also responsible for the maintenance of guest room magnetic card locks and conference services.
Computer maintenance teachers have been organized twice to train all computer operators and computer room maintenance personnel in all departments of the hotel.
Five, the staff construction:
As a service industry, employee turnover is a very common phenomenon. Fortunately, we signed a cooperation agreement with Shandong Dezhou Xinxing Education Group to recruit a class of students majoring in tourism management regularly every year, which ensured a good employment mechanism and solved the big problem of "difficulty in recruiting workers".
Through the work of 20xx in the first half of the year, the experience gained is one sentence: "Do things with your heart". If everyone wants to do a good job, he must work hard to do everything with a high sense of responsibility and a serious and responsible attitude. Because your ability is limited, you can't be perfect, but you can get better results as long as you do it with your heart.
Personnel director of human resources department
20xx July 6th
Summary of management work of human resources department. Suitability of safety and environmental protection policies and objectives
The company's occupational safety, health and environment policy is safety, cleanliness, law-abiding and improvement. Its concrete description embodies the company's management thought of putting people first, giving priority to prevention, respecting employees' interests and considering social benefits, which we think is more scientific. Recently, under the guidance of consulting teachers, the objectives of occupational safety, health and environment have been revised, and more appropriate objectives have been set for the treatment requirements of waste gas, wastewater and waste, which fully and comprehensively reflects the requirements of existing policies and laws for safety and environment. The human resources department publicized the revised policy and objectives to all employees in time, which was widely recognized by everyone. Facts show that the "eight-character policy" has obvious guidance and promotion effect on enhancing employees' awareness of safety prevention and environmental protection. The "nine goals" have good operability, and they have been well implemented by decomposing the goals layer by layer.
Second, the compliance evaluation of laws and regulations
The List of Laws and Regulations led by the company's Safety and Environmental Protection Department has been revised many times and has recently been distributed to all controlled departments. It is more comprehensive and practical than the previous version. On the basis of organizing company-level laws and regulations training, the Human Resources Department requires all departments to conduct full-time training on laws and regulations closely related to themselves, and conduct spot checks on the training effect and check the law enforcement situation. All departments generally reflect that the selected laws and regulations have strong pertinence and good guidance for the company's safety and environmental management.
Three, the main performance of the department and the realization of the goal
1, main work performance of the department
The human resources department has mainly done the following work around the nine responsibilities related to the safety and environmental protection system: First, it is divided into
2. The realization of departmental goals
According to the goal of responsibility decomposition of the safety and environmental management system, the Human Resources Department mainly assesses the education and training rate, suggestion response rate, certificate holding rate, document control rate and occupational disease monitoring rate. In terms of employee training, there are 34 annual plans, and 42 tasks have been completed, with a completion rate of123.5%; Attended 1770 person-times, covering all kinds of professional training for new recruits, job transfer, return to work, special types of work and special personnel. The qualified rate of training is 65,438+0,000%, and the certificate holding rate is 65,438+0,000%. In terms of document control, the human resources department not only collects and sorts out training and assessment materials according to the system requirements, but also supervises and inspects the training of employees in various departments, and the document control rate reaches 100%. In the aspect of occupational disease prevention, on the one hand, the human resources department extensively carries out protection education, on the other hand, it actively urges the relevant departments of the company to improve the production and working conditions of employees. The recent health survey of dust and toxic work shows that our company has not found any occupational diseases, and the effective prevention rate is 100%.
Four. Internal audit, pre-trial and improvement measures
1, internal audit and pre-audit are the first internal audit organized by our company, and the company was certified not long ago.
In the preliminary examination, there were no nonconformities and observation items in the Human Resources Department. We believe that this is a basic recognition of the department's performance of its duties, but there are still many shortcomings that need to be improved with high standards and strict requirements.
2. Self-examination and continuous improvement measures found that the training record was too simple, and the teacher's guidance was consulted.
Next, it has been supplemented and improved; The company's engineering and technical strength is relatively weak, and the human resources department will strengthen the introduction of talents next year, and at the same time guide technical and quality personnel to improve their ability through on-the-job learning; In addition, in the future, safety and environmental protection education will be widely and deeply carried out through various forms such as knowledge contests, skill contests and public welfare activities. In the next step, we will focus on changing employees' behavior habits, adjusting employees' professional status, improving employees' professional quality, and building our employees into a civilized, professional, fast-responding, self-renewing and constantly developing team that absorbs nutrition from the market.
Verb (abbreviation for verb) Complaints from customers, employees and interested parties.
In the employee satisfaction survey, the dissatisfied options focus on salary, which has been personally answered and explained by the general manager at the cadre backbone meeting. Regarding the safety and environmental management system, no complaints and complaints have been received from customers, employees and interested parties, whether through comprehensive investigation or normal communication; On the contrary, everyone agrees that it is of great strategic significance for the company to actively carry out three-standard certification to enhance market competitiveness and improve employee satisfaction.