Full-time staff provide customers with a series of rich and varied services centering on the supply of dishes and drinks. This service not only has strict service procedures and operating norms, but also follows specific etiquette and etiquette. Then how to understand the service work we are engaged in?
A, we are to cater to the guests, so as to achieve the purpose of spending money to buy and enjoy.
B, for the benefit of the restaurant to achieve the purpose of profit.
C, in order to get a good reward for yourself.
D, in order to develop the future, cultivate yourself.
2. Five motivations for eating.
A. Hunger (physiology) B. Regulating daily life (safety) C. Social needs (socialization) D. Habit (respect) E. Reducing disharmony (seeking psychological balance or showing wealth and self-realization).
3. Three physiological needs.
A, energy b, feeling c, living environment.
Second, the general policy of service.
Waiters should serve with a smile and adhere to the eight-character policy: initiative, enthusiasm, patience and thoughtfulness. Smile can not only coordinate the good relationship between customers and waiters, but also reflect a person's beautiful heart and noble sentiment. It can also express the waiter's welcome to the customer, give the customer a comfortable feeling and make the customer happy and satisfied.
Third, the training of smiling.
Smile: Smile is a subjective emotional response to the phenomenon of objective social life, and smile is a special language that can best reflect people's optimism, happiness and enthusiasm. Smile in service work should be heartfelt love, a true expression of emotion, a slight smile, inconspicuous, silent, warm, kind and kind, reflecting the essential beauty and natural beauty of people.
1, a smile is a symbol of confidence.
2. Smile is the full expression of concierge accomplishment.
3. Smile is the embodiment of getting along, and smile is the passport to realize interpersonal communication.
4. Smile is a sign of mental health.
5. Smile is the requirement of business ethics.
Fourth, the importance of restaurant service.
1, the restaurant service is the window of the enterprise: the restaurant service is the work of direct contact with the guests, and the service time is long, and the service quality directly affects the reputation of the enterprise.
2. High-quality restaurant service is an important source for enterprises to create profits: service quality is related to the development of enterprises, the distribution of employees, the position of enterprises in market competition and the popularity of enterprises.
3. Close the relationship between enterprises and customers: Most enterprises are repeat customers. Repeat customers are also "an advertisement, a leaflet", and we should do everything possible to meet the legitimate needs of our guests.
Verb (abbreviation of verb) Characteristics of catering service work
1. Difference: the unfixed service object and the changeable service quality directly affect the service quality.
2. Synchronization: Restaurant service has both service and sales functions.
3. Invisible
4. One-off. 1, restaurant service
Full-time staff provide customers with a series of rich and varied services centering on the supply of dishes and drinks. This service not only has strict service procedures and operating norms, but also follows specific etiquette and etiquette. Then how to understand the service work we are engaged in?
A, we are to cater to the guests, so as to achieve the purpose of spending money to buy and enjoy.
B, for the benefit of the restaurant to achieve the purpose of profit.
C, in order to get a good reward for yourself.
D, in order to develop the future, cultivate yourself.
2. Five motivations for eating.
A. Hunger (physiology) B. Regulating daily life (safety) C. Social needs (socialization) D. Habit (respect) E. Reducing disharmony (seeking psychological balance or showing wealth and self-realization).
3. Three physiological needs.
A, energy b, feeling c, living environment.
Second, the general policy of service.
Waiters should serve with a smile and adhere to the eight-character policy: initiative, enthusiasm, patience and thoughtfulness. Smile can not only coordinate the good relationship between customers and waiters, but also reflect a person's beautiful heart and noble sentiment. It can also express the waiter's welcome to the customer, give the customer a comfortable feeling and make the customer happy and satisfied.
Third, the training of smiling.
Smile: Smile is a subjective emotional response to the phenomenon of objective social life, and smile is a special language that can best reflect people's optimism, happiness and enthusiasm. Smile in service work should be heartfelt love, a true expression of emotion, a slight smile, inconspicuous, silent, warm, kind and kind, reflecting the essential beauty and natural beauty of people.
1, a smile is a symbol of confidence.
2. Smile is the full expression of concierge accomplishment.
3. Smile is the embodiment of getting along, and smile is the passport to realize interpersonal communication.
4. Smile is a sign of mental health.
5. Smile is the requirement of business ethics.
Fourth, the importance of restaurant service.
1, the restaurant service is the window of the enterprise: the restaurant service is the work of direct contact with the guests, and the service time is long, and the service quality directly affects the reputation of the enterprise.
2. High-quality restaurant service is an important source for enterprises to create profits: service quality is related to the development of enterprises, the distribution of employees, the position of enterprises in market competition and the popularity of enterprises.
3. Close the relationship between enterprises and customers: Most enterprises are repeat customers. Repeat customers are also "an advertisement, a leaflet", and we should do everything possible to meet the legitimate needs of our guests.
Verb (abbreviation of verb) Characteristics of catering service work
1. Difference: the unfixed service object and the changeable service quality directly affect the service quality.
2. Synchronization: Restaurant service has both service and sales functions.
3. Invisible
4. One-off. 1, restaurant service
Full-time staff provide customers with a series of rich and varied services centering on the supply of dishes and drinks. This service not only has strict service procedures and operating norms, but also follows specific etiquette and etiquette. Then how to understand the service work we are engaged in?
A, we are to cater to the guests, so as to achieve the purpose of spending money to buy and enjoy.
B, for the benefit of the restaurant to achieve the purpose of profit.
C, in order to get a good reward for yourself.
D, in order to develop the future, cultivate yourself.
2. Five motivations for eating.
A. Hunger (physiology) B. Regulating daily life (safety) C. Social needs (socialization) D. Habit (respect) E. Reducing disharmony (seeking psychological balance or showing wealth and self-realization).
3. Three physiological needs.
A, energy b, feeling c, living environment.
Second, the general policy of service.
Waiters should serve with a smile and adhere to the eight-character policy: initiative, enthusiasm, patience and thoughtfulness. Smile can not only coordinate the good relationship between customers and waiters, but also reflect a person's beautiful heart and noble sentiment. It can also express the waiter's welcome to the customer, give the customer a comfortable feeling and make the customer happy and satisfied.
Third, the training of smiling.
Smile: Smile is a subjective emotional response to the phenomenon of objective social life, and smile is a special language that can best reflect people's optimism, happiness and enthusiasm. Smile in service work should be heartfelt love, a true expression of emotion, a slight smile, inconspicuous, silent, warm, kind and kind, reflecting the essential beauty and natural beauty of people.
1, a smile is a symbol of confidence.
2. Smile is the full expression of concierge accomplishment.
3. Smile is the embodiment of getting along, and smile is the passport to realize interpersonal communication.
4. Smile is a sign of mental health.
5. Smile is the requirement of business ethics.
Fourth, the importance of restaurant service.
1, the restaurant service is the window of the enterprise: the restaurant service is the work of direct contact with the guests, and the service time is long, and the service quality directly affects the reputation of the enterprise.
2. High-quality restaurant service is an important source for enterprises to create profits: service quality is related to the development of enterprises, the distribution of employees, the position of enterprises in market competition and the popularity of enterprises.
3. Close the relationship between enterprises and customers: Most enterprises are repeat customers. Repeat customers are also "an advertisement, a leaflet", and we should do everything possible to meet the legitimate needs of our guests.
Verb (abbreviation of verb) Characteristics of catering service work
1. Difference: the unfixed service object and the changeable service quality directly affect the service quality.
2. Synchronization: Restaurant service has both service and sales functions.
3. Invisible
4. One-off. 1, restaurant service
Full-time staff provide customers with a series of rich and varied services centering on the supply of dishes and drinks. This service not only has strict service procedures and operating norms, but also follows specific etiquette and etiquette. Then how to understand the service work we are engaged in?
A, we are to cater to the guests, so as to achieve the purpose of spending money to buy and enjoy.
B, for the benefit of the restaurant to achieve the purpose of profit.
C, in order to get a good reward for yourself.
D, in order to develop the future, cultivate yourself.
2. Five motivations for eating.
A. Hunger (physiology) B. Regulating daily life (safety) C. Social needs (socialization) D. Habit (respect) E. Reducing disharmony (seeking psychological balance or showing wealth and self-realization).
3. Three physiological needs.
A, energy b, feeling c, living environment.
Second, the general policy of service.
Waiters should serve with a smile and adhere to the eight-character policy: initiative, enthusiasm, patience and thoughtfulness. Smile can not only coordinate the good relationship between customers and waiters, but also reflect a person's beautiful heart and noble sentiment. It can also express the waiter's welcome to the customer, give the customer a comfortable feeling and make the customer happy and satisfied.
Third, the training of smiling.
Smile: Smile is a subjective emotional response to the phenomenon of objective social life, and smile is a special language that can best reflect people's optimism, happiness and enthusiasm. Smile in service work should be heartfelt love, a true expression of emotion, a slight smile, inconspicuous, silent, warm, kind and kind, reflecting the essential beauty and natural beauty of people.
1, a smile is a symbol of confidence.
2. Smile is the full expression of concierge accomplishment.
3. Smile is the embodiment of getting along, and smile is the passport to realize interpersonal communication.
4. Smile is a sign of mental health.
5. Smile is the requirement of business ethics.
Fourth, the importance of restaurant service.
1, the restaurant service is the window of the enterprise: the restaurant service is the work of direct contact with the guests, and the service time is long, and the service quality directly affects the reputation of the enterprise.
2. High-quality restaurant service is an important source for enterprises to create profits: service quality is related to the development of enterprises, the distribution of employees, the position of enterprises in market competition and the popularity of enterprises.
3. Close the relationship between enterprises and customers: Most enterprises are repeat customers. Repeat customers are also "an advertisement, a leaflet", and we should do everything possible to meet the legitimate needs of our guests.
Verb (abbreviation of verb) Characteristics of catering service work
1. Difference: the unfixed service object and the changeable service quality directly affect the service quality.
2. Synchronization: Restaurant service has both service and sales functions.
3. Invisible
4. One-off.