Communication skills of strange visitors 1. prepare
Not fighting an unprepared battle is the secret of a general's victory. The following are some preparations for visiting potential partners:
1. Prepare yourself mentally and keep yourself in the best working condition;
2. Dress preparation, and make necessary adjustments according to the communication place and time, which will help you to be in the best state;
3. Prepare tools, such as business cards, pens, notebooks, company information books, calculators, price lists, company brochures, products for demonstration, etc.
4, pay attention to appearance: require clothes to be clean and tidy;
5. Be polite and keep smiling;
6. Pay attention to tone and intonation;
7. Greetings: Pay attention to each other's chat, grasp each other's interests, combine our services and intercept the conversation.
Communication skills of strange visits Second, the mentality determines the effect of the visit.
The success rate of greeting strangers for the first time is above 90%, but the success rate of collecting all the information of customers (phone number, address, name, etc.). ) has fallen sharply, accounting for only less than 40%, which is easy to cause frustration for newcomers. If I continue to visit, it seems that I have lost my courage. Therefore, this is the first level that we newcomers have to pass: we must have an indifferent attitude towards strangers. After such a day's visit, you will feel very fulfilled and fulfilled. What do we call this way? Go directly to visit? This method is still the most effective and direct way to expand the customer base.
It takes courage to make a strange visit, especially the first time. Many people feel nervous at the thought of talking to strangers in the future. It seems that the blood flow all over your body is accelerated, and you will feel more scared. In fact, this is a very normal physiological reaction. People are also animals, and animals are used to living in familiar environments. Once in a new environment, people and animals will feel nervous. Tension is an instinct, and its function is to make people adapt to the new environment more quickly. The intervention of a stranger is like bringing a new environment. Because you don't know him well, it is normal for you to be nervous.
It's normal that you are afraid of not knowing what will happen next. People always panic about what they can't grasp and are uncertain. Actually, this happened because I thought too much.
First, when visiting strangers, you must not have too much scruples. Don't think too much before doing it. That's the point. You have to understand that it is normal for others to reject you. This is the mentality you must establish. You should have a stable and peaceful heart.
Second, the element that must be possessed when visiting strangers is resilience and perseverance.
Communication skills of unfamiliar visits Third, the location of the visit determines success or failure.
Be sure to arrange the place of visit before the visit. Secondly, every time you meet a customer, if it's not off duty, do everything possible to make a farewell visit nearby, and don't rush back, so as to improve the efficiency of time use. Before visiting customers, you should pay attention to your professional image and your gfd, and the tools for visiting should be prepared in advance. Eight-character sutra: affinity, smile, hello, thank you.
Communication skills of strange visits 4. How to let strangers visit?
When we are strangers, we should let go of any opportunity to enter. Sometimes it is difficult to judge whether an enterprise needs our service from the appearance. We must go in and talk to it as much as possible to know our intentions, so the chances of success are greatly improved. When visiting strangers, it is the doorman and front desk clerk who use various methods to enter the customer's office and prevent you from entering the office to interview the person in charge. When dealing with the portal, you will inadvertently build up enough confidence. You often deal with companies. Between the doormen, you have just walked in. It doesn't matter even if it is blocked by the doorman. Take time to look at the contact information on the doorman's desk, look at the name and telephone number of the person in charge of the enterprise in front, and know how to delay the time to remember these important information before entering the enterprise. If you meet a more formal enterprise, there may be a front desk. At this time, we need to know how to befriend. Be good at showing our major in computer industry and let them ask me for help. Better see the person in charge soon. If they insist on not letting in, they should also use the time to find out the information of the person in charge of the enterprise, show their identity and our business scope at the first contact, and quickly take out the information prepared in advance to get to know the key people of the customer. When talking to key people in the customer, it will depend on the customer's situation:
A client's intentions are very strong. For this kind of customers, after introducing our related products to customers, we will try our best to promote orders.
B. If the customer's intention is average, pay attention to the actual situation and help him analyze the benefits of establishing a website or network promotion to his company. If there are competitors involved, we should analyze the advantages of us and our competitors to the point, instead of directly speaking ill of our competitors, analyze the customer's environment and ensure the quality of our company.
C customers basically have no intention, and these customers are divided into two categories. One is that their own business is in poor condition, and we also leave the contact information of both parties for regular telephone contact in the future. If he doesn't do it, maybe his friends will want it. The other is really not suitable for doing, but also should be treated with courtesy. Business is inhuman. Every time I meet a stranger, there is a huge phone in it. Even if we meet few customers, we can copy a lot of phone numbers outside. When visiting strangers, the first thing we see is the doorman or security guard. First of all, say hello politely, so that they can feel that you are a quality person. Also, when you meet a security guard, don't be stingy with your smile, so as to leave a good impression on the other side. Since we can't see the boss, we can also get some information, such as his last name, how many bosses he has, where he is from, his mobile phone, what products he makes and so on. Some security guards are strict and may not buy them. Then we'll try to get him transferred to the office inside, and then find a chance to communicate with each other, so that the security guard won't embarrass us. There are many methods, which are different according to the actual situation. Everyone plays, each has his own strengths!
Communication skills of strange visits 5. How to overcome the phobia of strangers
Newcomers must overcome their fear of slander, because they don't realize that slander is a development mode with a very high signing rate.
1. Be prepared to be rejected. Every success begins with the previous rejection. If all goes well, we can't do business. It is normal to refuse, and I don't care.
2, entertain yourself, every time a stranger meets new friends, he will come into contact with some valuable people and things, such as seeing the boss's little honey is very beautiful;
3, full of fantasy, maybe the next stranger is my signing customer, I must not give up, can not be lazy; Self-pressure, if you dare not even visit strangers, you might as well not do business. I am not a coward.
Strange visiting communication skills 6. Dare you? Give up?
Of all the clients you visit, not everyone is your client. When we meet picky customers or dishonest customers, we might as well give up temporarily and contact each other with a short message and a greeting when we are free. Suppose we visit 30 customers a day, and each customer has a different view of it, then we just spend more time getting to know those customers who are likely to buy. Some customers don't have to waste time and should give up as soon as possible.
Communication skills of strange visits 7. It is very important to fill in the visit records.
No matter domestic or foreign marketers, no matter masters or elites, no one says that they can become masters and first without writing business logs. If you don't fill it out carefully, then one day, a customer calls and talks for a long time, but you can't remember who the other person is and dare not call his name. I went back to the company to check the information and looked for it for a long time before I found the questionnaire I visited some time ago. If you write down how you know the customer, the time and place of each meeting, what the customer thinks, what the customer says, what the customer cares about, what the customer is worried about, when to visit next time and so on. You can remember it clearly. In this way, no matter when and how often customers contact themselves, they can remember the scene of their first meeting and at the same time narrow the distance.
summary
It is difficult to visit strangers at first, but what is difficult to do in today's society? If you have experienced hardship, fatigue and rewards, your skills have been improved and your comprehensive ability has been strengthened, what about working hard for a month? As long as you insist on visiting strangers, if you get used to it, there will be results; Moreover, the number of customers visited is directly proportional to the number of customers promoted, which is generally maintained at around 10%. Therefore, if you visit 20 customers a day, even if only 2 customers successfully sign the bill, it is very impressive. This also confirms a sentence: there is no shortcut, and the number of visits will win or lose!
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