Basic etiquette requirements for sales staff:
(1) The face should be clean, and the male employees should always shave without a beard; Female employees can wear light makeup, but not heavy makeup.
(2) Wash your hair frequently, keep your hair clean and tidy, and do not have dandruff. Hair style should be beautiful and combed frequently. Male salespeople should always trim their hair, keep the length of their hair feet, and don't lose their ears or collars. They shouldn't grow beards and shave every day. Saleswomen should not wear long shawl hair, and the length of hair should not exceed the shoulders.
(3) Clothing must be ironed flat, clean and tidy, with complete buttons. Leather shoes should be kept bright and badges should be worn correctly.
(4) Before the shop assistant goes to work, he shall not eat food with peculiar smell, wash his hands frequently and cut his nails frequently, and there shall be no shelter evil people and practices at the edge of his nails.
(5) Take a bath frequently to keep your skin clean.
Basic dress requirements for sales staff:
(1) Dress during working hours must be in accordance with the unified regulations of the company, including tooling, shoes and socks. Earrings, bracelets, necklaces and other accessories other than wedding rings are not allowed.
(2) All buttons should be buttoned. Female employees should wear bow ties, and male employees should wear ties. They shouldn't open their coats and roll up their trouser legs, sleeves and ties. The bow tie must be tied and the company badge must be worn.
(3) Personal clothes, medals, pens, paper and other personal items shall not be exposed at the neckline of the sleeve of the dress coat, and too many items shall not be placed in the pocket of the dress to avoid bulging.
(4) The tooling must be equipped with leather shoes, and sandals are prohibited. Female employees are only allowed to wear flesh-colored socks. They are not allowed to wear socks with lace in other colors, and there must be no holes in the socks.
Standard standing posture and sitting posture of sales staff:
1. Standing posture
(1) Trunk: Chest out, abdomen in, buttocks tight, neck straight, head straight, jaw miniature.
(2) Face: Smile and look straight ahead.
(3) Limbs: The arms naturally droop, the hands spread out, and the fingers fall on the seams of the legs. Special business places can hold their hands behind their backs or in front of their stomachs, with their right hands above their left hands. Legs are straight, feet are shoulder-width apart, and toes are differentiated outward.
2. Sitting posture
(1) Look straight ahead and look at the seat from the corner of your eye.
(2) Gently walk to the front of the seat and sit down gently, so as to avoid the noise caused by moving the chair due to twisting your hips to find a seat or moving too much.
(3) When guests visit, they should put down what they are doing and stand up to meet them. Guests can't sit down until they are seated.
(4) When visiting strangers, sit in the first third of the seat; When visiting regular customers, you can sit in two-thirds of the chair seats instead of leaning back.
(5) When a lady is seated, her hands should be gently gathered forward to avoid wrinkling or indecent. When listening to people, the upper body leans forward or turns to the speaker slightly, and looks at the other person with soft eyes, and determines the length of gaze and the expression of eyes according to the conversation.
(6) Put your hands flat between your legs. Don't hold your chin, play with anything or do other little tricks.
(7) Keep your legs flat naturally, and don't cross your legs. The distance between a man's legs can accommodate a palm, and a woman's legs should be close together. Don't tap the floor or touch your feet.
(8) Stand up from the seat and move lightly, so as not to cause the seat to topple or make noise. Generally stand up from the left side of the seat.
(9) When leaving the seat, gently lift the seat to its original position, and then gently put it down. Don't drag or push the chair.
Standard walking posture of salespeople:
(1) When walking, walk at a moderate pace. Women should take more small steps, avoid striding and running (except in an emergency), and don't rub their feet on the floor.
(2) When walking, the upper body should keep the standing posture standard, and the thigh movement range should be small, mainly by the forward ejection of the calf to bring out the pace. Avoid indecent movements such as hips and buttocks, and don't have obvious "splayed feet" when walking.
(3) In corridors, stairs and other public passages, employees should walk on the left and should not swagger in the middle of the corridor.
(4) When several people walk together, don't walk side by side, so as not to affect the passage of guests or others. If it is really necessary to walk side by side, no more than three people should walk side by side, and always take the initiative to make way for others, and avoid rampaging.
(5) When you meet a guest anywhere, you should take the initiative to give way and don't rush away.
(6) At a single intersection, two people are not allowed to squeeze out or squeeze in. If you meet a guest or colleague, take the initiative to step back and make a "after you" gesture with a smile.
(7) When walking in the corridor, generally don't just pass by the guests in front. If you need to pass, you should say "I'm sorry" first, then the waiter will say "thank you" after getting out of the way, and then gently cross.
(8) In case of friction with guests and colleagues, you should take the initiative to lean sideways and nod hello.
(9) When giving a tour guide to the guests, stay two steps away from them, so as to explain and take care of them at any time.
(10) Don't hum, whistle or stamp your feet when you walk.
(1 1) Don't pose, make faces, stick out your tongue, blink, look in the mirror, wear lipstick, etc. Working.
(12) Do not smoke or eat in the business premises during working hours.
(13) Pay attention to the three lightness: speaking lightly, walking lightly and operating lightly. (14) You can salute to show your respect in social occasions or when meeting special guests. Salute for about 20 degrees, and bend your head and upper body forward together. Men's hands droop naturally or shake hands with each other with their right hands at the same time. Women put their hands crossed in front of their abdomen, and their right hands pressed on their left hands. Only on very special occasions can you bow 45 degrees. After saluting, look at the guests with warm, friendly and soft eyes.
Reception etiquette of sales staff
(1) When talking with people, you should first keep your clothes clean and tidy.
(2) When talking, look at each other with soft eyes, smile and nod gently to show that you understand the theme or content of the conversation.
(3) When standing or sitting down, you should keep the correct standing posture and sitting posture, and avoid putting your hands on your hips, inserting underwear pockets, crossing your chest or fiddling with other items.
(4) When others are talking, don't tidy up your pockets, fiddle with your hair, touch your face, dig your ears, dig your nostrils, scratch, knock on the table, etc. , so as to avoid people through modification.
(5) It is forbidden to laugh or dance loudly.
(6) When guests are talking, don't always look at your watch.
(7) When three people talk, they should use a language that all three people listen to.
(8) Don't imitate other people's language, intonation, jewelry and expressions.
(9) When walking behind others, don't show a sly smile to avoid misunderstanding.
(10) When you speak, you should always use polite expressions such as "please", "you", "thank you", "sorry" and "you're welcome", and you are not allowed to use rude words or contemptuous or polluting language. Don't joke too much.
(1 1) Don't refute, satirize, dig at or mock the guests under any pretext, argue with the guests, behave rudely or use vulgar language. Regardless of the attitude of the guests, be polite and keep calm no matter how excited.
(12) When addressing guests, please use the guest's last name, and use "Mr" or "Ms or Ms". If you don't know your last name, please use "sir or madam or madam".