Examination content:
1. Comprehensive knowledge of tour guides: a written test,
The main contents are:
(1) Professional ethics and Current affairs policies;
(2) Common sense of tourism regulations;
(3) Basic knowledge of tour guides.
2. Tour guide service ability: It is an on-site test, that is, an oral test.
The main contents are:
(1) Tour guide’s explanation ability;
< p>(2) Tour guide’s ability to standardize services;(3) Tour guide’s ability to handle special problems and adapt to changes.
Foreign language candidates must take the "Tour Guide Service Ability" test in the language they are applying for, and also take the oral interpretation test (Chinese to foreign and foreign to Chinese).
Examination time:
It is determined by each province based on its own situation. Those who have taken the local tour guide qualification examination are asked to check with the local tourism administration bureau.
Exam teaching materials
[Basics of tour guides] [Tour guide practice]
[Policies and regulations] [Local tour guides]
About the teaching materials
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Can the textbooks purchased this year still be used next year? I have bought this year’s textbooks but I don’t want to take the exam this year. Will these textbooks still be available next year?
Reply: Maybe next year!
What documents are required for registration?
Reply: When registering, candidates should provide their ID card, academic certificate (original and copy), and four recent one-inch color photos without a hat to the local registration office. According to the requirements of the Provincial Tourism Bureau, applicants must provide a recent health certificate issued by a district or county-level hospital.
About the exam questions
What is the question format of the tour guide business, policies, regulations and professional ethics exam? Where can I see such mock test questions? Are there any key questions?
Reply: Please see the reply below for the types of test questions. There are currently no mock test questions, but there is this exercise set. In addition, you can also sign up for training courses so that you can review in a targeted manner!
Where is the annual review of the certificate?
I took the qualification certificate test in one city in Hubei, but I got my IC card in another city in the province. Now I want to go to Yantai to be a tour guide, is that okay? If possible, where should my certificate be reviewed annually? Or if I don’t do this anymore, my certificate...
Reply: For Mandarin tour guides who have obtained the "Tour Guide Qualification Certificate" from other provinces and want to work as a tour guide in Yantai City, the registration procedures are the same as New candidates are the same, but they need to take an additional oral test and do not need to take the written test. The IC card you originally applied for should be taken back by the local tourism bureau.
Standardized test questions
Can I ask if the score calculation for multiple-choice questions in the written test questions means that there will be no points for choosing less or more choices, or that you will get partial points for choosing less but no points for choosing more? In addition, how many single-choice questions, multiple-choice questions, and true-false questions are there in each exam subject? Thank you...
Reply: The written test is standardized test questions, and the main question types are distributed as follows:
1. Single-choice questions: 90 questions, each question is worth 0.6 points, totaling 54 points;
2. Multiple-choice questions: 60 questions, each question is worth 1 point, totaling 60 points;
3. True-false questions: 60 questions, each question is worth 0.6 points, totaling 36 points.
The entire test paper contains 210 questions, worth 150 points.
Multiple-choice questions will not be scored regardless of whether they choose fewer or more choices.
About the tour guide certificate
Do all tour guide certificates need to be registered at the place of residence? Have you signed up at the local tourism bureau?
Reply: It does not necessarily have to be the place of residence. Registration locations are arranged by the local tourism bureaus.
Why are the exam times in Yantai and other places (Jining) different?
Why is the Yantai tour guide exam 7-8 days earlier than Jining?
Reply: The tour guide qualification exam is a unified exam for the whole province, and the written exams for the 17 cities in the province are all on November 6 , conducted on the 7th.
If it is a part-time job, how will you arrange your work?
If I want to work part-time, how should I arrange my work and where should I go?
Reply: Part-time tour guides are affiliated with the Guide Center. The tour group is mainly arranged by the travel agency contacting the tour guide or the guide center, and then going to the guide center to go through the formalities of taking the group.
When will the oral exam be held? Jiaodong Online Netizen
Can I take the oral exam only if I pass the written exam? When are oral examinations generally scheduled?
Reply: After the written test, the oral test will be held immediately. Only those who pass both the written and oral exams can pass the exam. The oral test will be held after the written test.
Do I need to bring my own 2B pencil for this exam? Is the exam divided into papers A and B? If so, are the passing scores the same?
Reply: Bring your own 2B pencils for the exam, and the exam is divided into papers A and B. The passing scores are the same.
About training
What are the chances that you have received training? Is the training content mainly based on those three books or coaching materials? What kind of coaching is implemented regarding foreign guidance? Yeah
Reply: The training course mainly focuses on "Shandong Province Tour Guide Qualification Examination Textbooks" and "Yantai Tour Guide Selection".
The tutoring content covers the Mandarin written test and interview as well as the foreign language written test. The foreign language interview content has not been covered yet!
Are the written test questions for foreign language candidates and non-foreign language candidates the same? Are on-site interviews only conducted in the language you applied for, no need to speak Chinese, and aren’t there training classes at night? Is it okay to go to the neighborhood committee to discuss my health status?
Reply: The written test questions for foreign language and Mandarin candidates are the same, but the languages ??used in the oral test are different! The training classes are currently only available during the day and are held on weekends. The schedule for the second training class is September 18, 19, 25, and 26, and October 4, 5, 6, and 7, totaling eight days. The health certificate must be issued by a district or county-level hospital.
About the validity of the tour guide certificate
Can it be used in different locations in Yantai?
Reply: The tour guide certificate is valid nationwide. If you go to other provinces to work as a tour guide, To work, you also have to take the local oral exam!
If the tour guide certificate is not reviewed annually for one year, will it be useless if it is reviewed every other year?
Thank you for your service
Reply: The tour guide certificate must be taken every year Annual review. Failure to do so will result in loss of tour guide qualification!
Is there any difference in the procedures and content between taking the part-time tour guide exam and the full-time tour guide exam? I am a college student and I want to use weekends and holidays to work part-time. Is there a market for this? Is there no problem in winter? Are you alive? Are there a lot of tourists in Yantai?
Reply: There is no difference in examination procedures and content between full-time and part-time. Part-time tour guides have a huge market and very broad prospects. According to incomplete statistics, Yantai receives more than 10 million tourists every year!
Can I ask for your health certificate?
Does the recent health certificate have to be examined at a designated hospital to be valid? Is the health certificate I just applied for acceptable?
Reply: Municipal applicants can issue health certificates from the following hospitals: Yantai Yuhuangding Hospital, Yantaishan Hospital, Yantai Infectious Diseases Hospital, Yantai Cancer Hospital, Yantai Traditional Chinese Medicine Hospital. In order to facilitate the physical examination of tour guides in the city, the Municipal Tourism Bureau has contacted Yantai Cancer Hospital and Yantai Mountain Hospital. The physical examination fee is 35 yuan per person (you can go to the Municipal Cancer Hospital and Yantai Mountain Hospital for fasting examination before 8:00 in the morning. Municipal Cancer Hospital Hospital address: No. 98 Shihuiyao Road, accessible by bus 9, 19, 44, or 46). Health certificate is not allowed!
Is the registration time the same across the province?
I am a candidate in Jinan, and I have not seen Jinan’s exam registration online. I would like to ask when is the registration time for Jinan Tour Guide Qualification Examination? ?Thank you
Reply: The registration time of each city is not much different. The deadline should be September 20 at the latest. As for the specific time in Jinan, please call the Jinan Tourism Bureau for consultation!
What is the acceptance rate for this year’s Tour Guide Qualification Examination?
Reply: The annual acceptance rate is about 30%.
How much do teaching materials cost?
How much do teaching materials cost? Are there any make-up exams?
Reply: The teaching material fee is 114 yuan. If you participate in the training class, you will get a free book. The teaching material fee is 84 yuan. According to the regulations of the National Tourism Administration, make-up exams will be canceled starting from 2001.
Are all the written test questions this year multiple-choice questions?
Reply: All written test questions are standardized test questions, divided into three types: single-choice questions, multiple-choice questions, and true-false questions. , a total of 210 questions.
Age issue
Hello: Are there any age requirements for tour guides?
[Guide Center] Reply: There is no age requirement, as long as you have a resident ID card and have a senior high school, secondary vocational school or above, there is no upper age limit!
Academic requirements
Excuse me, what are the academic requirements for the foreign language major?
Reply: The requirements for the foreign language major are the same as those for the Mandarin major, with senior high schools and middle schools A degree from a professional school or above is sufficient.
Is the tour guide qualification test twice a year?
How many times a year is the tour guide qualification test taken? When is it approximately?
Reply: Currently, the national tour guide qualification test is organized by Shandong Province. The tour guide qualification examination is held once a year, approximately in early November.
Foreign language test location
I would like to ask, if the foreign language tour guide test is taken at the Shandong Tourism School, is it in Yantai or Jinan?
Reply: Foreign language test The exam is held in Jinan, Shandong Tourism Vocational College (formerly Shandong Tourism School).
Can I take care of my part-time job?
As mentioned before, you can sign up for a part-time job, but after getting the certificate, can you take care of your work at the same time? How to get a job after obtaining the certificate?
Reply: Part-time tour guides can take advantage of weekends and the two golden weeks of "May Day" and "National Day" to lead tours.
Message about questions about the tour guide exam
1: I am already working and working in a state agency. Can I take the tour guide qualification exam?
2 : Do I need to attend training to take the tour guide qualification examination?
3: To participate in training~must go every day?
4: Training...
Reply: 1 , You can take the tour guide qualification examination
2. According to the National Tourism Administration’s voluntary regulations on examination training, candidates can decide whether to participate in the training.
3. Participating in training is a personal matter and depends entirely on personal awareness
4. The training duration is 8 days
5. At present, our city has no regulations to take the tour guide exam It must meet some standard of Mandarin.
Where is the best place to get a tour guide certificate?
After obtaining the qualification certificate, how to obtain the tour guide certificate? Is it better to hang the tour guide certificate at a guide center or a travel agency? What are the advantages and disadvantages of each.
Reply: Procedure for applying for a tour guide certificate for the first time:
Apply to the local tourism administrative department through a travel agency or tour guide service center, and provide the following materials:
(1) Pre-job training certificate issued by the tourism administrative department;
(2) The applicant's "Tour Guide Qualification Certificate" and its copy (the original is for verification only);
< p>(3) The labor contract signed with the travel agency and its copy, or the certification document registered at the tour guide service center and its copy (the original is for inspection only);(4) ID card and Its copy;
(5) "Registration Form for Application for Tour Guide Certificate" filled out in accordance with regulations.
(6) Two 2-inch bareheaded color photos
In addition, if you are affiliated with the guidance center, you also need to submit a copy of your household registration.
Tour Guide Certificate Qualification Examination
What documents do college students from other places need to register? Please be specific, thank you.
Reply: When registering, candidates should provide their ID card, academic certificate (original and copy), and four recent one-inch color photos without a hat to the local registration office. The "review opinion" stamp on the registration form will be stamped by the school!
How much is the annual review fee for a tour guide certificate?
I would like to ask how much is the annual review fee for a tour guide certificate? Wouldn’t it be useful if there was no annual review? Are the fees for some major tourist attractions free of charge?
Reply: The annual review fee for a tour guide certificate in 2003 was 100 yuan. If you do not participate in the annual review, your tour guide certificate will be invalid and you will lose the qualification to lead tours. At present, all major scenic spots in Yantai City are free if you bring a tour guide card. Most other places are also available, but not in some places.
Number of tour guides nationwide
14548 in Beijing
3678 in Tianjin
6257 in Hebei Province
5473 in Shanxi Province
Inner Mongolia Autonomous Region 1922
Liaoning Province 7144
Jilin Province 2158
Heilongjiang Province 8043
Shanghai City 12293
Jiangsu Province 19887
Zhejiang Province 12101
Anwei Province 3797
Fujian Province 7600
Jiangxi Province 6195
Shandong Province 15140
Henan Province 7780
Hubei Province 4244
Hunan Province 8186
Guangdong Province 15398
Yunnan Province 9000
Tibet Autonomous Region 190
Guangxi Zhuang Autonomous Region 7397
Hainan Province 4589
Chongqing City 4421
Sichuan Province 11329
Guizhou Province 1814
Introduction to the Tour Guide Qualification Examination
1. The tour guide qualification registration process is held in September every year Conducted monthly
1. The specific registration conditions for tour guide qualifications are:
a. Citizens of the People's Republic of China, who love the motherland, support the socialist system, abide by tourism professional ethics, and are enthusiastic Serving tourists.
b. No illegal or bad behavior records.
c. The academic qualifications of foreign language candidates should be no less than a junior college degree in foreign language majors or a bachelor's degree in non-foreign language majors; the academic qualifications of Chinese (Mandarin, dialect) candidates should be high school or above (including high school, technical secondary school, and vocational high school).
d. Good health and good facial features.
2. Anyone who meets the registration requirements can go directly to the Guidance and Examination Office of the Tourism Bureau to register. Those currently employed in travel agencies are organized by the travel agency to register. The specific registration procedures are:
a .Applicants must obtain and carefully fill in the "National Tour Guide Qualification Examination Registration Form" from the Guidance and Examination Office of the Tourism Bureau.
b. The candidate will be assessed as qualified by the human resources department of the unit where the candidate works (for unemployed persons, the sub-district office will do the job), and the candidate will sign the opinion and stamp it.
c. When registering, you must present your ID card and provide a copy of your academic certificate, and the original will be checked at the same time.
d. Applicants must provide a recent health certificate issued by a district or county-level hospital and pay relevant fees.
e. In order to adapt to the new situation of talent flow, qualified candidates are allowed to take the tour guide qualification examination in places other than their registered residence as appropriate. When registering, such candidates should provide a "temporary residence permit" issued by the public security department of the place of temporary residence, and a letter of certification and examination opinions from their current employer. Those who do not have an employer in a non-registered place are not allowed to apply.
f. The registration procedures for candidates who have obtained the "Tourist Qualification Certificate" (limited to international society certificates) and apply for additional examinations in other languages ??are the same as those for new candidates.
2. The registration conditions for the level examination are:
1. The tour guide level examination consists of primary assessment, intermediate examination and advanced examination.
If you have proof of your 1998 exam results, go to the Examination Guidance Office of the Tourism Bureau to register for a make-up exam.
2. Anyone who meets the "Professional Grade Standards for Tour Guides" can register at the Tour Guide Examination Office of the Tourism Bureau directly or through a unified organization organized by their travel agency. --Those who have obtained the "Tourist Qualification Certificate" for more than one year can apply as junior tour guides. --Those who have obtained the "Junior Tour Guide Certificate" for more than two years can apply for the intermediate tour guide certificate. --The revision of the "Senior Tour Guide Certificate" will be carried out from time to time.
3. For specific registration conditions and procedures, please refer to the "Implementing Rules for the Rating Assessment of National Tour Guides".
3. Make-up candidates can register directly at the Tourism Bureau with their transcripts and admission tickets from the previous year. --Candidates who take the make-up exam in another place must hold the certificate issued by the Examination Guidance Office of the Tourism Bureau of the place where they originally applied. 4. Each candidate must prepare two (three for the grade exam) one-inch bareheaded, full-face, black-and-white photos, and affix them to on the registration form and admission ticket.
5. Training The training time and class format will be arranged according to the actual situation and will be notified later.
VI. Tour Guide Qualification Examination
1. The subjects of the National Tour Guide Qualification Examination are: policies and regulations, tour guide business, basic tour guide knowledge, knowledge of Chinese language and literature, foreign languages, and on-site tour guides. Each of the above subjects is worth 100 points, and the examination time for each subject (except on-site examinations) is 2 hours.
2. Candidates applying for the foreign language tour guide exam will take five subjects: policies and regulations, tour guide business, basic knowledge of tour guides, foreign languages, and on-site tour guides.
3. Candidates who apply for the tour guide in a foreign language other than English, Japanese, German, French, Spanish, Russian, and Korean will have the same written test subjects as those who apply for the Chinese tour guide, but the on-site tour guide exam must use the applied language Language test.
Problems that tour guides should avoid when leading tours
Tourism service is a cross-regional, cross-industry, and cross-department system project. Therefore, changes in schedules and accidents will occur. It's possible. As the executor of the tourism plan (full tour guide) and the executor of the tourism plan (local tour guide), we should foresee and take precautions. This is avoidance. This kind of avoidance is not a passive avoidance or evasion, but based on the ancient saying of "preparation in everything", preparing for possible events and handling methods in advance, not making chaos at the moment, and making appropriate handling to protect the safety of the people. tourist benefits. At the same time, it can also enable tour guides to better establish professional prestige among tourists.
Problems that tour guides should avoid
During the tour, tour guides explain knowledge, regulate emotions, and communicate emotions by communicating with tourists. If you communicate well, you can build up a good relationship with each other, making the whole travel process full of fun and making you feel like you've just met each other. A good tour guide has established a lasting friendship with tourists because of his superb skills and high level of tour guides. This is also an intangible asset that directly affects future business. On the contrary, there are many problems among tour guides, and "one word makes people jump", causing conflicts or unhappiness, which directly affects the entire tour and also affects one's own prestige. Therefore, you must pay attention to avoid some problems during your tour guide. To sum up, we should pay attention to four points:
(1) Political content must be appropriate
China and foreign countries have different situations, different histories and cultures, and different political opinions. Different opinions will be formed during travel. Views, some even have deep differences that are difficult to bridge. As a tour guide, it is fundamental to express the country’s position with your own words. Any political content should be stopped immediately after speaking, and never participate in arguments or debates. For hostile provocations and malicious slander among tourists, we must take a firm stand, have a clear point of view, clarify it confidently, and ask the other party to immediately stop talking about topics that have nothing to do with tourism. Tour guides are not allowed to blindly follow foreigners and blindly agree with them. This is completely different from providing high-quality services and putting tourists first.
(2) Handle the relationship between religion and superstition
Visiting temples, Taoist temples, and churches is an integral part of tourism programs. Tour guides should adhere to the following principles when guiding: first, introduce religion and Chinese culture, introduce the impact of religious art on people's thoughts, and avoid becoming great preachers; second, do not use derogatory and offensive words in religious places, and do not use derogatory words in religious places. All aspects of explanation and politeness should be in compliance with the rules; third, superstitious things can be more deceptive if they are disguised as "Yi" or "numerology". You should not participate in superstitious activities such as fortune-telling, fortune-telling, and word-testing among tourists. If tourists participate, they must also be discouraged. Not to mention that you can't boast that you can read palms, measure horoscopes, etc., and read fortunes to tourists. Fourth, tourists are generally not allowed to interfere with activities such as praying for blessings and warding off evil spirits, such as asking for fortune-telling, making divination, touching blessings, and praying for blessing statues.
(3) Avoid being slick and obscene
Tour guides should use profound traditional culture and healthy legends and jokes to educate, inspire and guide people, and promote healthy enjoyment among tourists elegant entertainment activities. At the same time, we must avoid the slick tendency of the tour guide profession and communicate with tourists in an elegant way to avoid becoming a slick social jerk. Low-level taste will not only not win the favor of tourists, but will also be despised by tourists.
(4) Avoid silence and indifference
Tour guides do not explain, which is one of the complaints from tourists. There is a problem of professionalism and a problem of contentment. The reasons are, firstly, the inability to speak, and the lack of research on the content of the tour guides’ explanations, especially the research on the tour guides along the way. If you want to know if you can’t explain the content of several scenic spots, you have no way of talking about it. You should study more about the business in peacetime and increase your knowledge. Explain the entry points and topics of the tour guide. Second, he has an indifferent attitude and is unwilling to explain. He only manages to say a few words when asked by tourists. This shows that the tour guide has insufficient professional ethics.
When treating tourists, you must do your best, talk more in a targeted manner, and do your best to gain the favor of tourists.