What are the main points of replying to the customer's inquiry email?

Distinguish which is the real disk and which is the fake disk; Pay attention to methods and skills when dealing with buyers' inquiries; Familiar with their own products and peer products: quality and price; Be very clear about whether your products, including quality, are suitable for the target market. An inquiry will not only be sent to you by foreign customers, but also to many suppliers at the same time. Only when the quality and price of your products are better than those of your peers can you finally get the order. The eight-character policy of dealing with e-mail: simple, credible, appropriate and fast; A. simplicity: the language should be concise. The key is whether you can grasp the real intention of the buyer's inquiry well, so as to give him the most targeted answer he needs most. B. Credibility: Be sure to attach your contact details, including your name, company name, telephone number, fax number, email address, website address and company address, to give the other party a very formal impression. (2) Making full use of the advantages of sending pictures by e-mail can better explain the problem and reduce the cost. (3) Before sending an email, carefully check whether there are spelling or grammar mistakes, and try to reduce the bad impression that may be left to others. Track customers who send you inquiries; Put yourself in others' shoes. If you were a buyer, would you place an order with an unknown supplier for the first time? Nowadays, the market is basically a buyer's market, and buyers can easily obtain numerous suppliers through e-commerce or traditional commercial means. So pay attention to the buyer's inquiry!