Why do flight attendants need artistic accomplishment?
The international standard is 160. General domestic airlines require more than 164, but most
Why do flight attendants need artistic accomplishment?
The international standard is 160. General domestic airlines require more than 164, but most of them are admitted in the range of 166 167 168. Most of them are a little high, which can be relaxed for all prominent heights. As long as they have confidence, they should try everything.
How to be a qualified stewardess-stewardess image
1. Flight attendant's instrument
Refers to people's appearance, posture, clothing and personal hygiene. It is the manifestation of the spirit of the flight attendant.
Due to the differences in personality, temperament, inner cultivation and behavior habits, everyone has formed an extraordinary temperament with personal good cultural accomplishment, profound knowledge and profound thinking ability as the core. Good manners need to be cultivated and exercised for a long time. Especially as a qualified flight attendant, it is necessary to strengthen the improvement of one's own cultural quality, cultivate and cultivate one's own personality, and combine external beauty with internal beauty to form the temperament of a flight attendant.
The most basic requirement for a man's face is to form a good habit of shaving every day.
2. A lady's face demands
(1). The makeup of flight attendants should be elegant, fresh and natural when performing flight tasks. Some simple makeup methods are:
Clean the skin with cleansing cream first;
Use foundation cream as a base to improve facial skin color;
Eye makeup, first from the eyelid, under the eyelid fold line, from the inner corner of the eye to the outer corner of the eye, with soft colors, such as lavender or brown, and finally with a sponge ball to smear the edge of eye shadow powder, it looks soft.
Hook the eyeliner matching the eye shadow under the eyebrows with eyeliner, then gently draw a dotted line at the root of the upper eyebrows with dark brown, gray or black eyeliner, and then brush these dotted lines into soft lines with a small wet brush. Apply brown or black mascara to the ends of eyelashes, first from the inside out and then from the bottom up.
When applying rouge, before applying rouge, smile in front of the mirror, apply rouge to the protruding part of the cheek, and then gently pat the corner of your eyes with your fingers, which will produce a natural rosy effect.
Never wear heavy makeup or too bright red lipstick at work. Paying attention to make-up at any time during the flight can give passengers a full mental state.
(2) The stewardess should pay attention to hygiene problems when decorating the face, and carefully maintain the health of the face to prevent the face from being uneven or covered with acne due to personal carelessness.
(3) Pay attention to local facial decoration, keep eyebrows, eyes, ears and nose clean, and don't blow your nose or dig your ears in public.
(4) Pay attention to oral hygiene, insist on brushing your teeth and washing your teeth, and don't eat flavored food the day before boarding the plane.
(5) Pay attention to the beautification of hands. Hands and nails should always be kept clean. It is necessary to form a good habit of washing hands frequently, especially after going to the toilet on the plane. Always rub moisturizing cream on your hands to keep them soft. It is necessary to form a good habit of cutting your nails frequently. Don't leave your nails too long, it will give passengers an unhygienic feeling.
put on
Clothing is the external packaging of human body, including clothes, trousers, skirts, hats, socks, gloves and various kinds of clothing. Clothing is a silent language, which embodies a person's personality, identity, self-restraint and psychological state, and directly represents a person's personality. The stewardess must pay attention to her personal dress, which is related to her personal image and the image of the airline. Therefore, flight attendants must abide by the airline's clothing regulations on the plane and dress according to the regulations during flight. The stewardess should keep clean and tidy when wearing overalls. Work clothes should be ironed every time before boarding the plane. Work clothes are not allowed to be wrinkled, torn, dirty, dirty or smelly. Clean and tidy clothes will give passengers a fresh and comfortable feeling.
How to Be a Qualified Flight Attendant —— Professional Ethics of Flight Attendants
Aircraft cabin service is an important part of civil aviation transportation service, which directly reflects the service quality of airlines. In the fierce competition in the aviation market, the image and working attitude of flight attendants who directly serve passengers play a vital role for airlines to occupy the market and win more repeat customers. Elegant, dignified, beautiful and generous are the unanimous recognition of flight attendants, but the previous standards alone are far from qualified for the flight attendant profession. The most important thing for a flight attendant is to have a considerable professional ethics. As a qualified stewardess, what does professional ethics need?
1. First of all, love your job. My love for flight attendants is not temporary. When my ideal flight attendant life is broken by the hard work in reality, I can continue to be positive, enthusiastic, considerate and polite, conscientious and diligent.
2. Have a strong service concept and service awareness. In the fierce market competition, service quality determines whether an enterprise can survive, and the core of market competition is actually service competition. Civil aviation enterprises are most concerned about passengers and cargo owners. If they want to win passengers in the market competition, they must improve their service awareness and service concept.
Service consciousness is gradually formed through training. Consciousness is a kind of thought, a kind of conscious action, which cannot be maintained by rules. Must be integrated into every stewardess's outlook on life and become a conscious thought.
3. Have a hard-working spirit. In people's eyes, flight attendants are an enviable air flight profession, but in actual work, they suffer unexpected hardships, such as the time difference between long-distance flights and domestic flights, and the difficulties and special circumstances encountered in their work will happen at any time. Without the spirit of hard work, they can't stand the pressure of work and can't do a good job in service.
4. Warm and cheerful personality. The job of a flight attendant is to deal with people directly. She contacts thousands of passengers on the plane every day and needs to communicate with them at any time. Without a cheerful personality, she is not qualified for the job.
5. Study hard on business knowledge. As a flight attendant, she not only serves tea and delivers water on the plane, but also needs to master a lot of knowledge. For example, our flight today is to the United States. Our flight attendants must first master the national profile, human geography, political economy, countries, cities, rivers, mountains and rivers, places of interest and historic interest of Beijing and the United States. It is also necessary to master aircraft equipment, emergency handling, on-board service procedures and service skills. It can be said that flight attendants should know about astronomy and geography, master various service skills and service concepts, and have not only beautiful external beauty, but also rich internal beauty.
6. Learn to speak. Language itself represents everyone's attributes, and a person's growing environment will affect everyone's speaking habits. As a stewardess, you should learn the art of speaking. Different service languages often produce different service results. A flight attendant should master different speaking skills, such as speaking skills to elderly passengers, speaking skills to children passengers, speaking skills to special passengers, speaking skills to angry passengers, speaking skills to important passengers, speaking skills to passengers flying for the first time, and speaking skills to service when the flight is abnormal. In our service, often because of one sentence, it will bring different results to our service work. Beautiful language will bring many repeat customers to airlines; It may also be because of your offensive words that passengers will never fly on this airline again; He may also tell other passengers what happened to him, so offending one passenger may be equivalent to offending ten or hundreds of passengers. For example, when a flight attendant provides dinner service for passengers on a flight, because there are two kinds of hot food for passengers to choose from, but the kind of food he wants is gone as soon as it is brought to a passenger, our flight attendant enthusiastically finds a meal in the first class and sends it to the passenger, saying, "Sorry, I just brought it to you because there is an extra meal in the first class." The passenger was very unhappy and said, "can I eat something that first class can't eat?" I don't eat either. " The stewardess's kindness was speechless, and she didn't get the passengers' thanks, but made them unhappy. If our stewardess says, "Sorry, your food has just come out, but please rest assured that I will try my best to help you solve it." At this time, you can go to the first class to see if there are any extra meals for passengers to choose from. When you get the meal and give it to the passengers, you can say, "Look, I'll provide you with first-class meals. I hope you will like it. Welcome to fly on our airline again next time. I will definitely let you choose our meal first, and I will be very willing to serve you. " The same meal, but different sentences, but what different results. This is the art of speaking. As a qualified stewardess, speaking is so important.
How to be a qualified stewardess-The professional image of a stewardess
The beautiful, dignified and generous appearance of the flight attendant left a fixed image of her. So how can a qualified stewardess form her own image characteristics? First of all, the professional image of flight attendants is gradually learned and cultivated in daily life. You can't expect to train yourself into a stewardess with outstanding temperament after a few days of classes. The purpose of learning etiquette is to establish and shape the image of a flight attendant, including both external and internal contents, including the improvement of quality and the beauty and ugliness of the soul. External promotion includes gfd, language behavior and so on. External image, as the embodiment of internal quality, is based on internal quality, so only by strengthening self-cultivation can we achieve "internal wisdom and external beauty" and truly establish the image of flight attendants.
First, aviation etiquette
Aviation service etiquette is a code of conduct, which refers to the code of conduct that flight attendants should abide by when they are engaged in service work on the plane. Specifically, it refers to all the service links of flight attendants in the cabin, from welcoming passengers and communicating with them to providing meals and drinks during the flight to providing special services for special passengers. The significance of learning aviation etiquette lies in:
1. helps to improve the personal quality of flight attendants;
2. Help to respect passengers;
3. It is helpful to improve the service quality and service level of airlines;
4. It helps to shape the overall image of airlines;
5. It is helpful to improve the economic and social benefits of enterprises.
As a flight attendant, we must first master the etiquette of aviation service in order to do a good job in service. A stewardess is a person who directly contacts and serves passengers. As the saying goes, "You won't get a second chance to make a good first impression." This first impression is very important for a flight attendant. A passenger may fly once in his life, and your first impression will remain in his heart forever. Therefore, it is very important for a qualified flight attendant to master aviation etiquette.
Language etiquette: As the saying goes, "A good word warms the winter, and a bad word hurts the cold in June", it can be seen that whether the language is used properly and whether it conforms to etiquette will have completely different effects. In daily life, people use language to talk, express ideas, communicate information and exchange feelings, thus establishing, adjusting and developing interpersonal relationships. A person's speech is an important symbol to examine a person's character.
(1) manners. Whether as a speaker or an audience, you should keep full of energy, natural and generous expression and pleasant face when you speak. You should look at each other with gentle eyes.
(2) the choice of topics. First of all, we should choose the topics that the other party is interested in, such as aviation-related topics, how high the plane flies, the route landmarks that our flight flies over, and the problems that should be paid attention to during the flight.
(3) the performance of the speaker. When talking with passengers, flight attendants should be accurate in language expression, complete in meaning, soft in voice, friendly in tone and moderate in speech speed. At the same time, we should take care of passengers' emotions and moods. Don't chatter on your own, but also give passengers a chance to talk and communicate with each other.
(4) Be a patient listener. When talking with passengers, you should pay attention to patiently listening to the passengers' speeches and make positive responses to the conversation to show sincerity, such as nodding, smiling or simply repeating the passengers' conversation. At the same time, proper praise is also essential, which can make the conversation more relaxed and friendly.
How to Become a Qualified Flight Attendant —— Interview Skills of Flight Attendants
Airline interview procedures:
1. Singapore Airlines face-to-face guide
First, prepare a resume in both Chinese and English. After arriving at the examination room, the staff will send a broadcast word (English) to the candidates. After a little preparation, they will enter the examiner in groups of five, and everyone in the room will read a radio message in his hand. The examiner mainly observes whether your voice is good, whether your speech is clear and how good your English is.
After watching the broadcast, the examiner will tell you if there is a next interview. After passing the initial examination, you should hand in your resume and school diploma.
(3) Second interview: Two examiners (the director of SIA) asked each candidate some questions about life or flight attendant work, and even some special questions that might easily make people angry, so as to observe the candidates' reactions. For example, your clothes look strange, and your performance is not enough to be a flight attendant. These problems mainly test the psychological endurance and the ability to deal with special situations.
After the second interview, the examiner will inform you whether to attend the next interview.
⑤ The third interview: This time, four examiners visited a candidate and asked some life questions through chatting. Those who pass the interview go to the locker room and put on Singapore Airlines uniforms, and walk around the examination room to see if the body lines are beautiful and the posture is beautiful. After the interview, the results will be notified at the on-site meeting.
⑥ Swimming test: The swimming distance is 50 meters, and any swimming stroke can be used. It will be held in a conditional hotel.
⑦ Tea party: divided into 4 groups, each group has about 10 people, and the reception method is adopted. There are refreshments on the dining table for all the interviewees to enjoy. Four examiners take turns asking questions and chatting with you. The purpose is to understand your team spirit and ability to get along with others, and ask candidates to ask questions for about 4 hours. I'll let you know whether you are accepted or not.
2. Lufthansa interview guide
① Fill in a resume in both Chinese and English.
(2) Each examiner will issue an English-Cantonese test paper, finish the interview on the same day after answering the test paper, and wait for the re-examination notice.
(3) The second interview is mainly in English conversation. The examiner will ask some questions about life and aviation services, such as:
How to serve passengers with children and what should be paid attention to when serving passengers with children.
During the flight, you found some passengers smoking in the toilet. What would you do?
During the night flight, a passenger's child kept crying. What would you do?
3. Interview Guide for Domestic Airlines
① Image requirements and other registration requirements of airline flight attendants: The age is generally 18-23 years old, but some airlines limit the age to below 22 years old.
Regular facial features, handsome appearance and well-proportioned figure.
Female height 164- 173cm, male height 173- 183cm.
Articulate, standard Mandarin.
There are no obvious scars on his body.
There is no bad breath, bad breath, skin disease, internal and external personality when walking.
Hearing is not less than 5 meters.
No history of mental illness or chronic diseases.
Education requirements are average, but some airlines don't.
Fluent English or basic conversational skills are required, and other small languages are preferred.
Prepare two two-inch photos and a four-inch life photo.
Fill in your resume and bring your diploma and other supporting materials.
Dress requirements for candidates: wear professional clothes, not heavy makeup and light makeup. Men had better wear pants.
(3) Requirements for candidates' standing posture and sitting posture: Stand upright, keep your eyes on each other, keep your sitting posture upright, always keep your eyes on each other, lean forward with a smile when sitting, and keep your distance from the examiner.
Second, what does the image of civil aviation flight attendants represent?
Gfd, flight attendant, refers to the appearance of flight attendants, including appearance and posture, dress modification and behavior.
What are the professional images of flight attendants?
First of all, the professional image of flight attendants is above height 165, with good image and temperament, quick speech and quick response.
Fourth, how to establish the public image of high-speed rail.
The national interests of the railway sector are realized through the work of flight attendants. How to improve the service quality of flight attendants depends first on their personal cultural accomplishment and secondly on their fair and objective understanding of the importance of post work. Flight attendants can only provide first-class service quality for passengers if they have a correct understanding of their work. Joining the train crew is to enrich life, learn to live and work independently, and learn to care about people. ...
The best service is wholehearted service.
With the continuous development of society, people's understanding and knowledge are constantly changing. Both the server and the served are fully aware of the comfort and happiness of serving and being served.
(1) Flight attendants should have the ability to gain insight into passengers' psychology.
The ability to gain insight into passengers' psychology refers to the ability to grasp passengers' real thoughts and judge their psychological state by observing their emotions, language and behavior. The psychological state of passengers will be expressed through a series of media. Such as gnashing one's teeth to express anger; Red face is happy; Silence may indicate that you have some kind of pressure; Sadly, this is a great misfortune. Flight attendants can get twice the result with half the effort when dealing with abnormal crew relations by effectively grasping passengers' real thoughts and properly adjusting their coping strategies.
(2) Affectionate and sincere service.
Flight attendants should have quick response ability, and when observing passengers, they should quickly analyze and judge and take corresponding service countermeasures; Providing standardized services for foreign guests, the elderly, children, the sick and the disabled, religious people, etc., is more meticulous and humanized. At the same time accept special services. Intention, sincere service is smile service, let the smile fill the carriage and leave the beauty to the passengers; Family service, thinking of passengers' thoughts, anxious about passengers' urgency, treating passengers as service objects and relatives; Honorific service, commonly used ten words of honorific, shows due professional civilization in language; Carrying out knowledge service and establishing a good public image of employees in public transport enterprises.
(3) Treat guests politely and give passengers "rights".
The basic point of politeness is to respect the guests. In order to respect our guests effectively, we must strengthen our professional courtesy, and be patient and self-respecting. Being humiliated means asking the bus crew to be calm and generous, witty, open-minded and rude, elegant and decent, so as to get rid of embarrassment and safeguard the reputation of the bus company. Self-respect and self-love, that is, require bus crew to be steady, standardized and meticulous in operation and service; Attitude should be steady, warm and measured, and language should be chaotic but weighty. It stands to reason that I would rather be wronged than give "rights" to passengers. Because passengers take the bus, in addition to reaching their destination smoothly and quickly, it is also one of their inner needs to gain respect and friendship during the ride. Therefore, in the crew service, non-passengers feel that they have enjoyed due respect, and they will be tolerant and open-minded about the shortcomings in the crew service. Otherwise, when passengers feel deeply despised and belittled, any service provided by flight attendants will be contradicted and denied.
Flight attendants should pay more attention to the "emotional service" of passengers while doing a good job in passenger service, and strive to make every passenger enjoy pleasure in spirit; Avoid cold service of disgust and disdain.
What role do you think the professional image of flight attendants plays in the workplace?
The professional image of flight attendants represents the face of a company, followed by personal etiquette and cultivation. First of all, the professional image of flight attendants is related to the face of the company. If the stewardess behaves badly, then passengers will think that the company that hired her is not very good, which will damage the company's reputation. Secondly, the bad words of flight attendants will be badly evaluated by passengers, which will greatly reduce their personal performance. So I think the professional image of flight attendants plays a benchmark role in the workplace.
What is the assessment standard of flight attendant image primary election?
Flight attendants (also known as flight attendants, flight attendants; Women are called flight attendants and flight attendants, and married people are also called empty wives; Men are called flight attendants, whose main duties are to ensure the safety and comfort of passengers on civil aviation planes-for example, to provide passengers with meals such as plane meals; Instruct passengers to use on-board safety equipment and organize passengers to escape from the plane in case of emergency.
Basic requirements for flight attendant image:
Age requirement: 15-22 years old.
Graduates from previous high schools, technical secondary schools and vocational high schools, male or female, passed the interview and political examination.
Good facial features, good complexion, good health, well-proportioned, cheerful and dignified;
Height: female: 163cm- 172cm, male:174cm-182cm;
Weight kg= (height cm- 1 10)+ (height cm-110) x10%.
Vision: binocular corrected vision (e-table) is not less than 4.8;
Color vision and smell are normal;
No obvious scars on face, neck and hands;
Clear articulation, accurate pronunciation in Chinese and English, and normal hearing;
No history of mental illness, no history of hepatitis, no history of chronic diseases, no obvious internal and external personality.
What is the primary assessment standard of HNA Group's flight attendant image?
There is not much difference between GM and other aviation standards.
Mainly academic qualifications, English and the like
most important of all
The face must be bigger.
Hey hey.
Because HNA's bosses believe in Buddhism.
So it's better to have Buddha statues.
Just look at the other flight attendants at HNA.
What kind of corporate image should high-speed rail flight attendants have?
The concept of service and the value of service are expressed through the specific behavior in the service process, thus increasing the impact on enterprises.
Industry awareness. In this sense, the service level directly affects the image of the enterprise. Railway Attendant Service, View-oriented
Seemingly trivial and simple things, these "little things" are most easily overlooked. Details are not a matter of principle, but
It is the infinite power of the enterprise.
As the saying goes, "Great things in the world must be done in detail, and difficult things in the world must be done in Yu Yi". Ignoring details will lead to failure, and detail service is the core of establishing a good image of the railway. The biggest feature of the railway is to provide services. Through joint efforts, it is connected into a complete service chain to transport passengers to their destinations.
How can I become a qualified road passenger flight attendant?
First, it must meet the requirements of passenger flight attendants.
The state has put forward prescribed conditions for road passenger flight attendants. China's transportation department's contribution to road passenger transportation
There are also clear regulations, such as the Rules for Passenger Transport by Road Cars (Trial) issued by the Ministry of Communications 1972 and the Rules for Passenger Transport by Road Cars issued by the Ministry of Communications 1980.
Rules for Passenger Transport by Automobile Road, promulgated by People's Republic of China (PRC) Ministry of Communications 1988.
199 1 released the post responsibilities and public rules of automobile passenger service (for trial implementation) and 1996 released the road
The regulations of "three excellent" and "three modernization" of passenger transport all put forward requirements for passenger flight attendants.
Second, we should love the crew work.
Dedication is always associated with "love for posts". It is hard for a person who doesn't love his job to be dedicated, and it is hard to say that he really loves his job.
Third, we must strictly perform our duties.
Passenger flight attendants are an important window of road transportation. Strict performance of duties and warm and thoughtful service for passengers are the basic requirements of an excellent passenger flight attendant.
What do you think the professional image of flight attendants plays in the workplace?
Flight attendant professional image management
Reading 2244
"When you are sloppy, people will pay attention to your clothes. When you are impeccably dressed, people will pay attention to you."
Coco Chanel
An excellent flight attendant needs not only a certain professional quality, but also an impeccable professional image.
Reading 2244
Try to describe the overall image requirements of flight attendants.
Honesty, integrity, moral integrity, love of civil aviation, good professional ethics, strong sense of confidentiality, high responsibility for work, no bad hobbies;
2, serious and rigorous, quick thinking, flexible, with a good sense of team and service.
◆ Age requirements
Age requirement: 1: 18-25 years old (199265438+1-199965438+February 3 1).
Age requirement: 2: 20-32 years old (1985 65438+ 101997 65438+Feb. 3 1), married and having children, regardless of sex.
◆ Physical requirements
1, with regular facial features and good health;
2. Height: male:175cm—185cm; Female:163cm-175cm;
3. Weight: weight (kg)= "height (cm)- 1 10" "height (cm)-110%.
◆ Language requirements
1, the standard of Putonghua, which is not lower than Grade II of the national standard: vowel pronunciation is required to be clear and dialect intonation is not obvious.
2. Produce the original foreign language grade certificate when applying on site, and meet one of the following requirements:
A. Undergraduate graduates must obtain CET-4 certificate and be fluent in spoken English;
B. College graduates must pass the A-level English proficiency test (equivalent to CET-3) or obtain a CET-3 certificate or above, and be fluent in spoken English;
C. Japanese majors must obtain a certificate of Japanese proficiency test level 3 or above.