The customer service center of modern enterprises-cloud customer service center system scheme is the sixth and latest generation of customer service center, which is essentially a kind of customer service center platform rental service. It is based on computer telephony integration (CTI) and cloud computing technology, the server is set up in the cloud, and it communicates with traditional telephones, mobile phones, online customer service, e-mail, short messages and other ways. Integrate, open up various communication channels between enterprises and conduct unified management.
superiority
1, the cloud customer service center can be easily and flexibly deployed, which is not limited by time and space and is very flexible and convenient.
2. Compared with the traditional customer service center, the construction cost of cloud customer service center is significantly reduced.
Disadvantaged
Some personalized needs cannot be met, and the stability, confidentiality and sound quality are not as good as those of traditional hard-switching customer service centers.
Suitable for enterprise type: suitable for most enterprises.
Now the labor cost is rising, there are many homogenized goods, and the competition among enterprises is intensifying. Deploying cloud customer service center is the best choice for enterprises. Heli Yi Jie has been deeply involved in intelligent customer service center system 18 years. With multiple authoritative certifications, the professional operation and maintenance team is at your service 24 hours a day.