1. The appearance of a stewardess
refers to aspects such as a person's appearance, posture, clothing and personal hygiene. It is the appearance of the stewardess's mental outlook.
Because people have different personalities, temperaments, inner accomplishments, and behavioral habits, each person forms an extraordinary temperament with his or her good cultural qualities, profound knowledge, and profound thinking ability as the core. . Good demeanor takes a long time to cultivate and exercise. Especially as a qualified flight attendant, you need to strengthen the improvement of your cultural quality, the cultivation of your own character and your own cultivation during long-term flights, so as to combine the external beauty with the inner one. The beauty combines to form the temperament of a stewardess.
The most basic requirement for a man’s face is to develop a good habit of shaving every day.
2． Requirements for women’s faces
（1）． Stewardesses should use light, fresh and natural makeup when performing flight duties. Some simple makeup methods are:
Clean the skin with cleansing cream first;
Use foundation cream as a base to improve the skin color of the face;
Eye makeup, Start with the eyelids, apply eyeshadow powder from the inner corner to the outer corner of the eye, below the fold line of the eyelids. Use a soft color, such as lavender or brown, and finally use a sponge ball to spread the edges of the eyeshadow powder to make it appear softer.
Use an eyeliner to draw an eyeliner that coordinates with the eyeshadow under the eyebrows, then use a dark brown, gray or black eyeliner to lightly draw a dotted line at the root of the upper eyebrows, and then use a small, damp brush to draw a dotted line. These dots are brushed into a soft line. Apply brown or black mascara to the ends of your lashes, first from the inside out, then from the bottom up.
When applying rouge, before applying rouge, smile in the mirror first, apply rouge on the raised parts of your cheeks, and then gently pat it up to the corners of your eyes with your fingers. This will produce a natural rosy look. effect.
Never wear heavy makeup for work, and don’t apply too bright red lipstick. You should pay attention to touch up your makeup at any time during the flight, which can give passengers a full mental state.
(2) Stewardesses should pay attention to hygiene issues when retouching their faces, and carefully maintain the health of their faces to prevent their faces from becoming pimpled or covered in acne due to personal lack of hygiene.
(3) Pay attention to local facial modifications, keep eyebrows, corners of eyes, ears, and nose clean, and do not blow your nose or pick your ears in public.
(4) Pay attention to oral hygiene, insist on brushing and washing teeth, and do not eat smelly food the day before boarding the plane.
(5) Pay attention to the beautification of your hands. Keep your hands and fingernails clean at all times, and develop a good habit of washing your hands frequently. Especially after entering the bathroom on an airplane, you must wash your hands and wipe them frequently. Apply moisturizer to keep your hands soft, and develop a good habit of cutting your nails regularly. Do not leave your nails too long, which may give travelers an unhygienic feeling.
3. Clothing
Clothing is the external packaging of the human body, including clothes, pants, skirts, hats, socks, gloves and various other clothing. Clothing is a silent language that reflects a person's personality, identity, cultivation and psychological state, and directly represents a person's character. Stewardesses must pay attention to personal clothing, which is related to their personal image and the image of the airline. Therefore, flight attendants must abide by the airline's clothing regulations on the plane and dress according to the regulations when flying. Flight attendants should keep their work clothes clean and tidy when wearing them. They should iron and smooth their work clothes before boarding the plane every time. Work clothes are not allowed to be wrinkled, torn, stained, dirty, smelly, and clean and tidy clothes will give passengers Brings a fresh and comfortable feeling.
How to be a qualified stewardess - stewardess professional ethics
Aircraft cabin service is an important part of civil aviation transportation services, which directly reflects the service quality of the airline. In the fierce competition in the aviation market, the image and work attitude of flight attendants who directly serve passengers play a vital role in helping airlines occupy the market and win more repeat customers. Elegance, dignity, beauty and generosity are the unanimous recognition of flight attendants, but the above standards alone are far from being qualified for the profession of flight attendants. The most important thing for flight attendants is to have considerable professional ethics. As a qualified stewardess, what does the professional ethics she needs include?
1. First of all, you must love your own job. The love for the job of a flight attendant is not temporary. When the beautiful life of a flight attendant in your ideal life is broken by the hard work in reality, you can still be proactive, enthusiastic, thoughtful, polite, serious and responsible, diligent, and hardworking and do a good job as always. .
2. Have strong service concept and service awareness. In the fierce market competition, the quality of service determines whether an enterprise can survive. The core of market competition is actually the competition of services. Civil aviation companies are most concerned about passengers and cargo owners. If they want to win passengers in market competition, they must improve their service awareness and service concepts.
Service awareness is gradually formed after training. Consciousness is a kind of thought and a conscious action, which cannot be maintained by rules. It must be melted into every flight attendant's outlook on life and become a conscious thought.
3. Have a hard-working spirit.
In people's eyes, stewardesses have an enviable profession of flying around in the sky, but in actual work, they have to endure hardships that people can't imagine. The time difference of flying long-distance routes is different, and the different types of passengers flying domestic routes are different. Difficulties and special situations encountered in work will happen at any time. Without the spirit of hard work and hard work, you will not be able to withstand the pressure of work and cannot do service work well.
4. Enthusiastic and cheerful personality. The job of a flight attendant is to deal directly with people. She has to contact thousands of passengers on the plane every day, so she needs to communicate with passengers at any time. She cannot do this job without a cheerful personality.
5． Study business knowledge diligently. As a flight attendant, she not only serves tea and water on the plane, but also needs to master a lot of knowledge. For example, our flight is to the United States today. Our flight attendant must first master the national profile and human geography of Beijing and the United States. , politics, economy, the countries, cities, rivers, mountains and scenic spots and historic sites that the route flies over. You also need to master aircraft equipment, emergency handling, in-flight service procedures and service skills, etc. It can be said that flight attendants must understand astronomy and geography, and master various service skills and service concepts. They must not only have beautiful external beauty, but also have rich inner beauty.
6. Learn to speak. Language itself represents the attributes of each person. A person's growth environment will affect everyone's speaking habits. As a flight attendant, you must learn the art of speaking. Different service languages ??often produce different service results. A flight attendant must master different speaking skills, such as: speaking skills for elderly passengers, speaking skills for child passengers, speaking skills for special passengers, speaking skills for passengers who lose their temper, speaking skills for important passengers, and speaking skills for third-party passengers. The speaking skills of passengers who have taken a flight, and the speaking skills of service when the flight is not normal. In our services, one sentence often brings different results to our service work. A nice word will bring many repeat customers to the airline; it may also be because of your unpleasant words that the passenger will never fly with this airline again; he may also tell other passengers about his experience, so he is offended One passenger may offend ten or hundreds of passengers. For example, when a flight attendant provided meal service to passengers on a flight, there were two kinds of hot food for passengers to choose from, but when the meal was served to a certain passenger, the type of meal he requested was not available. Our flight attendant was very enthusiastic. The first-class passenger found a meal and delivered it to the passenger and said, "I'm so sorry. There just happened to be an extra meal in the first-class cabin, so I brought it to you." When the passenger heard this, he was very unhappy and said: "Give me something you can't eat in first class? I won't eat it either." Since she couldn't speak, the flight attendant's kindness was not appreciated by the passenger, but instead made the passenger unhappy. If our flight attendant said: "I'm sorry, the meal you requested is just out of stock, but please don't worry, I will try my best to help you solve it." At this time, you can go to the first class cabin to see if there are any extra meals for passengers to choose from. After you get the meal and deliver it to the passenger, you can say this: "Look, I will provide you with the first-class meal. I hope you like it. You are welcome to fly with our airline again next time. I will definitely First of all, please choose the variety of our meals, and I will be very happy to serve you. "The same meal, but different words, bring different results. This is the art of speaking. As a qualified stewardess, speaking is really important.
How to be a qualified stewardess - professional image of stewardess
The stewardess’s beautiful, dignified and generous appearance has left people with her fixed image characteristics, so as a qualified stewardess How can a stewardess form her own image and characteristics? First of all, the professional image of a flight attendant is gradually learned and developed in daily life. You cannot expect to develop yourself into a flight attendant with outstanding temperament after just a few days of classes. The purpose of learning etiquette is to establish and shape the image of a stewardess, which includes both external and internal aspects. The internal aspect includes the improvement of quality, the beauty and ugliness of the soul. External improvements include appearance, language behavior, etc. The external image, as a reflection of the internal quality, is based on the internal quality. Therefore, only by strengthening one's own cultivation can we be "intelligent on the inside and showy on the outside" and truly establish the image of a stewardess.
1. Aviation Etiquette
Aviation service etiquette is a code of conduct, which refers to the code of conduct that flight attendants should abide by in their service work on the aircraft. It specifically refers to the code of conduct that flight attendants should observe in the cabin. Each service link in the service, from welcoming passengers to board the plane in the cabin, communicating with passengers, to serving meals and drinks during the flight, and providing special services to special passengers, has a complete set of code of conduct for flight attendants. The significance of learning aviation etiquette is:
1. Helps improve the personal quality of flight attendants;
2. Contribute to respect for passengers;
3. Help improve the service quality and service level of airlines;
4. Helps shape the overall image of the airline;
5. It helps to improve the economic and social benefits of enterprises.
As a flight attendant, you must first master the etiquette of aviation service before you can do a good job in service. Flight attendants are people who have direct contact with and serve passengers, and as the saying goes: “You don’t get a second chance to make a good first impression.
"This first impression is very important for a flight attendant. A passenger may fly once in his life, and your first impression will remain in his heart forever, so mastering aviation etiquette is very important for a qualified flight attendant." It is very important.
Language and conversation etiquette: As the saying goes, "A kind word can warm people in winter, but bad words can hurt people in June." It can be seen that whether the language is used appropriately and politely will have a completely different effect in daily life. People use language to talk, express ideas, communicate information, and exchange feelings to achieve the purpose of establishing, adjusting, and developing interpersonal relationships.
(1) Conversation manner. Whether as a speaker or a listener, you must be full of energy, have a natural and generous expression, and look at the other person with a gentle look.
(2) Choice of topics. First, choose a topic that the other party is interested in, such as topics related to aviation, how high the plane flies, landmarks on the route our flight flies over, issues that need to be paid attention to during the flight, etc.
(3) Speaker. When talking to passengers, flight attendants should express themselves accurately, with complete meaning, soft voice, friendly tone, and moderate speed. At the same time, they should take care of the passengers' emotions and moods. Leave opportunities for passengers to speak and communicate with each other.
(4) Be a patient listener. When talking to passengers, pay attention to patiently listening to the passengers' speeches and be careful about the content of the conversation. Show your sincerity by giving a positive response, such as nodding, smiling or simply repeating what the passenger said. At the same time, appropriate compliments are essential to make the conversation more relaxed and friendly.
How to be a qualified flight attendant - flight attendant interview skills
Airline interview procedures:
1. Singapore Airlines interview guide
① First prepare a resume in Chinese and English. After arriving at the examination room, the staff will give the candidates a speech (in English). After a little preparation, they will then enter the examiner's room in groups of 5 and each person will read a paragraph. The examiner mainly observes whether your voice sounds good, whether your articulation is clear, and how good your English is.
②After you finish reading the broadcast words, the examiner will tell you whether you will be interviewed for the next time. , you must submit your resume and school diploma.
③Re-examination: Two examiners (Singapore Airlines supervisors) will ask each candidate some questions about life or the work of a flight attendant, and even You may ask some special questions that are easy to make people angry to observe the candidate's reaction. For example, your clothes look weird, your performance is not good enough to be a stewardess, etc. These questions make you more disgusted. It mainly tests your mental endurance and ability to deal with special situations.
④After the re-examination, the examiner will notify you whether you will participate in the next interview.
⑤The third interview: There are 4 candidates this time. An examiner examines a candidate and asks some life questions in a chatting manner. Those who pass the interview go to the locker room to change into Singapore Airlines uniforms and walk around the examination room to see if their body lines look good and their posture is graceful. The results will be notified immediately after the interview.
⑥Swimming test: The swimming distance is 50 meters, any swimming style is acceptable, and it will be held in a qualified hotel.
⑦Tea party: Divide into 4 groups, with about 10 people in each group, drinking party style. There are refreshments on the table for all those participating in the interview. The four examiners take turns asking questions and chatting with everyone. The purpose is to understand your team spirit and your ability to get along with others, and ask the candidates to ask questions. The time is about 4 Hour. You will be notified at the end of the course whether you have been admitted or not.
2. Lufthansa Interview Guide
① Fill in a resume in Chinese and English.
②The examiner will give each person a copy of the Yingguang exam paper. After answering the paper, the interview will end for the day and wait for the second interview notice.
③The second interview is mainly based on English conversation. The examiner will ask some questions about life, and also ask some questions about aviation services, such as:
·How to answer When serving passengers with children, there are matters that should be paid attention to when serving passengers with children.
·During the flight, you find some passengers smoking in the toilet. How will you deal with it?
·During a night flight, a passenger’s child keeps crying. How will you deal with it?
3. Interview Guide for Domestic Airlines
① Image requirements and other registration conditions for interviewing flight attendants by airlines: The age is generally 18-23 years old, but some airlines limit the age to under 22 years old.
Have good facial features, handsome appearance, and a well-proportioned figure.
Female height is 164-173cm, male height is 173-183cm.
Speak clearly and speak standard Mandarin.
There are no obvious scars on exposed parts of the body.
No bad breath, visceral odor, skin disease, no internal or external horoscopes when walking.
Hearing is not less than 5 meters.
No history of mental illness or chronic illness.
The academic requirements are general, and some airlines do not require this.
Fluent English or basic conversational skills are required, other minor languages ??are preferred.
Prepare two two-inch photos and one four-inch daily life photo.
Fill out your resume and bring your academic certificates and other supporting materials.
②Dress requirements for candidates: They should wear professional attire, and do not wear heavy makeup. They should wear light makeup. It is best for men to wear long trousers.
③ Applicants’ standing and sitting posture requirements: Standing posture should be upright, look at each other with both eyes, sit upright and elegantly at all times, always look at each other, lean forward when sitting, Smile and keep your distance from the examiner.
④ When answering and asking questions, your voice should be louder, your articulation clear, and your language concise, so that the other party can hear clearly what you want to express.
⑤ Questions asked: Questions on the resume, your age, school, education, and home address.
Introduce your family, your parents and other family members.
Why do you want to be a flight attendant?
What do you know about the job of a flight attendant?
What are your strengths?
Do you help your parents with housework at home?
How should you deal with unreasonable passengers on the plane?
Have you ever considered the hard work of being a flight attendant? If you are admitted by our company, how will you prepare to become a qualified flight attendant?
What qualities should a good flight attendant possess?
Did you have many good friends during your studies?
Tell us what you know about our company? What types of aircraft and routes does the company have?
Why should you apply for our company?
If two airlines accepted you at the same time, which company would you choose?
⑥Interview procedure:
·After arriving at the registration location, submit the registration form first, and then take basic body measurements (height, weight, vision)
·Group For interviews, usually a group of 10 people enter the examination room. Each applicant briefly introduces himself (name, age), and then walks out of the examination room to wait for the next interview notification. Those who have not been notified of another interview will be eliminated.
·The second interview will be conducted by the examiner alone. The interview content includes English conversation and other related questions, and the content is relatively detailed. After passing the second interview, wait in the examination room to be notified of the interview result.
·Some airlines may also arrange a third interview or a written test.
·Physical examination, take part in the physical examination and wait for the results of the physical examination.
·After passing the physical examination, there is usually a group interview with the participation of relevant leaders of the company. During the interview, questions will be asked of the interviewees. The general content is basically the same as the second time, but there will be more people participating in this interview, so the interviewers must not be nervous. This is an excellent opportunity to test you, and your success may depend on it.