The specific contents of the eight principles of quality management are as follows:
(1) Pay attention to customers
Organizations (enterprises engaged in a certain range of production and business activities) depend on their customers. The organization should understand the current and future needs of customers, meet customer requirements, and strive to exceed customer expectations.
(2) Leadership
Leaders establish the unified purpose and direction of the organization, and create and maintain an internal environment that enables employees to fully participate in achieving organizational goals. Therefore, leadership plays a decisive role in enterprise quality management. Only when leaders attach importance to it can all quality activities be effectively carried out.
(3) Full participation
People at all levels are the foundation of the organization. Only when all employees are fully involved can their talents bring benefits to the organization.
(4) Process method
Managing activities and related resources as processes can achieve the expected results more effectively. Any production activity that uses resources and a set of related activities that transform input into output can be regarded as a process.
(e) Management methods of the system
Identifying, understanding and managing interrelated processes as a system will help organizations improve the effectiveness and efficiency of achieving their goals. Different enterprises should establish and control the relationship among resource management, process realization, measurement and analysis improvement according to their own characteristics. That is, using the method of process network to establish quality management system and implement system management.
(6) continuous improvement
Continuously improving the overall performance is the eternal goal of the organization, and its role is to enhance the ability of enterprises to meet quality requirements, including the improvement of product quality, process and system effectiveness and efficiency. Continuous improvement is a circular activity to enhance and meet the quality requirements, and it is the only way to make enterprise quality management embark on a virtuous circle track.
(7) Decision-making method based on facts
It is a highly refined fact that effective decision-making should be based on data and information analysis. Making decisions based on facts can prevent decision-making mistakes. Therefore, enterprise leaders should pay attention to the collection, summary and analysis of data information in order to provide a basis for decision-making.
(8) mutually beneficial relationship with suppliers
Organizations and suppliers are interdependent, and establishing a mutually beneficial relationship between them can enhance their ability to create value.