1. In addition to the normal greetings, guests who have just checked in can also add greetings and care.
2. Guests who go out can politely ask whether they are satisfied with their stay, and at the same time ask whether the room needs cleaning, whether there are items in the room that need to be supplemented, or whether there is anything that needs help.
3. Weather conditions: In rainy, snowy, hot, cold and windy weather, when guests need to go out, they can politely remind them to wear, bring umbrellas and travel tools.
4. Wash basin and urinal. In order to make men develop hygienic habits and save water resources, the washbasin and urinal are skillfully combined, so that men can not only wash their hands after defecation, but also flush the toilet by the way, saving a lot of water resources on the earth, killing two birds with one stone.
5, aware of the guests carrying children, can provide children's toothbrushes, towels and other supplies for the guests; At the same time, ask the guests if they need to provide extra beds and bedside reinforcement.
6. For the elderly, the room service staff should not only focus on the anti-skid measures in the room, but also provide them with common household items such as foot baths.
7. For women in physiological period, prepare brown sugar water for them and take good care of them.
8. If a guest asks about the catering, shopping and business around the hotel, the room service staff can simply provide some information support for the guests to choose.
9. After knowing the guest's travel destination, you can tell the guest where to take the subway, bus and other travel tools near the hotel. If the explanation is not clear, you can choose manual guidance.
10, the departing guests can express their expectation for the next contact on the basis of politely thanking the guests for staying.