How to gain the trust of customers?
Be fair and objective, do not attack other people’s products, and do not say bad things about others when customers ask;?
< p>Don’t talk about your own products first. For example, if you are selling panel furniture, you can first talk about the knowledge of panel furniture and the standards for purchasing panel furniture;?Speak about technology, professionalism, and common sense; ?
Ask the customer where he works, where he lives, and if he can find anyone he knows; ?
Ask the customer to see his business license, various honorary certificates and other documents. ?
According to statistics from sales psychology, the best time to attract a customer's attention is the first 30 seconds when you contact the customer. In the first 30 seconds when you first contact a customer, your behavior or what you say will make the customer decide whether they want to continue listening to you. ?
Using questions to attract the other person’s attention is always a better way. A good way to sell furniture:
The first thing to do when selling furniture is to pay attention to welcome etiquette. When greeting customers, you need to stand with your feet spread out in a splayed position, your hands naturally crossed and placed in front of your abdomen. He has a friendly face, a gentle smile, a calm tone, and a clear greeting that comes out of his mouth.
At the same time, when welcoming guests, you should not stand at or outside the door of the furniture store, as this will scare the guests away. You should stand two steps back from the door of the store so that you will not put pressure on customers to sell.
When selling furniture, the second thing is to say a good welcome word and highlight the brand value. After you welcome customers into the store, you should take the initiative to say hello to them. At this time, the welcome words are very important.
The welcome message should be concise and clear, highlighting the brand. The brand here can be the brand of your furniture store or the brand of furniture you sell. For example: the furniture brand you sell is Dynasty, then you can use it in the welcome language, "Welcome to Dynasty Furniture" to introduce the brand simply and clearly.
The third step in selling furniture is to learn to observe. Customers who enter a furniture store are not all here to buy furniture. Customers can usually be divided into two categories: one is purpose-oriented customers.
This type of customer will usually ask you directly about the specific situation of the furniture and express their desire to buy it. The other type belongs to loitering customers. This type of customer usually just kills time or just hangs out. For these two types of customers, different reception methods should be used. Therefore, after you greet the guests, you should start to observe the customers and distinguish the types of customers.
For loitering customers, you should keep a distance from the customer, observe her actions with the corner of your eyes, and give her an appropriate
space and time to appreciate the goods and products. display.
When you see her eyes light up and she flips through the labels to look at the goods, you have to be prepared. When she raises her face to look for something, you have to seize the opportunity to walk up to her and start your search. The opening words. "Miss, you have really good taste. This furniture is the latest antique furniture launched by our company. It is very suitable for you. You might as well try it out."