Gentle tone, polite greetings; Listen carefully and communicate sincerely;
The content is clear and the record is accurate; Flexible response, crisp and neat.
Step 2 introduce etiquette
There are two kinds of introductions in social situations: introducing others and introducing yourself.
When introducing others, put your fingers together, palm up and point to the person being introduced. Grasp the order of introduction: under normal circumstances, first introduce people with low positions to people with high positions; Introduce the man to the woman first; Introduce the younger generation to the elders first; Introduce the unmarried to the married first; Introduce the guests to the host first; Introduce non-official personnel to official personnel first; First, introduce the individual to the group. If the identity and status of an individual is obviously higher than that of a group, then the group should be introduced to the individual first.
To introduce yourself, you should nod to each other first, then explain your name and identity, and you can hand in your business card at the same time. When introducing yourself, you should be careful, not too modest and not too exaggerated.
Step 3 shake hands etiquette
Shake hands according to the principle of honour person first. On formal occasions, reach out to the next higher level as a gift; In daily life, it is a gift that elders, ladies and married people reach out first; In social situations, it is a gift to reach out first. When receiving visitors, it is a gift for the host to reach out first; When guests leave, it is a gift for them to reach out first.
4. Etiquette of picking up business cards
Deliver business cards. The order of exchanging business cards is generally: first customer, then master, first low, then high. When exchanging business cards with many people, you should follow the order of your duties, or from near to far, and don't do it overnight, lest the other party mistakenly think that there is a sense of favoritism. When handing out business cards, face each other with your hands. Keep your eyes on each other with a smile, hand over your business card after the introduction, and don't hand over your business card rashly without knowing the identity of the other party.
Accept business cards. When you accept a business card, you should get up and look at the other person with a smile. When you receive a business card, you should say thank you, and then there is a process of reading the business card with a smile. When reading, you can read each other's names and titles aloud to show your respect for each other. Then, return a personal business card. If you don't bring your business card, you should apologize to the other party. Before the other party leaves, or the topic is not over yet, there is no need to accept the other party's business card in a hurry.
5. Seating etiquette
Meeting seating etiquette. Basically, according to the principle of putting the left first. When the leader of the rostrum is singular, the main leader is in the middle, the No.2 leader is to the left of the leader 1, and the No.3 leader is to the right of the leader 1. The sequence is: 7531246; When the number of leaders is even, leader 1 and number 2 are in the middle at the same time. One arrangement is that leader No.2 is still to the left of leader 1 and leader No.3 is still to the right of leader 1. The sequence is: 75312468; The other arrangement is completely opposite, and the arrangement order is 8 6 4 2 1 3 5 7 (the above arrangement refers to facing the audience). There is no right or wrong between the two methods, which can be determined according to local habits.
Banquet seating etiquette. Basically in accordance with the principle of respect for rights. Generally, the main guard is in the position facing the door, and the auxiliary guard is opposite to the main guard. 1 Guest No.2 accompanies his left hand, Guest No.3 accompanies his right hand, and Guest No.4 accompanies his left hand. For banquets with a large number of people, table cards should be arranged for guests to confirm their positions.
Signing ceremony, seating etiquette. The main party of the two signatories is on the left and the guest party is on the right. The others on both sides are generally equal, in the order of subject and object.
6. Ride etiquette
When a full-time driver is driving, the car seat 1 is at the right rear of the driver, the seat 2 is directly behind the driver, and the seat 3 is next to the driver (if there are three people in the back row, the seat 3 is in the middle of the back row and the seat 4 is next to the driver); The main seat of the sedan chair is in the first row behind the driver, 1 seat is near the window, and 2 seats are on the right side of the first row. If the host is driving by himself, please sit on the right side of the host, that is, the position on the right side of the front row, that is, the position of the co-pilot.
7. Etiquette of taking the elevator
When getting in and out of the unmanned elevator, lead in first and then out, and control the elevator.
When entering and leaving the controlled elevator, the leader enters and exits after the entrance.
8. Etiquette of taking stairs
When the guest and the host walk side by side, the leader walks outside and the guest walks inside. When entering a single row, the leader walks in front and the guests walk behind, which plays a leading role.
9. Tea pouring etiquette
Follow the custom of full wine and tea. Don't be too full of tea, it is advisable to be eight full, and the water temperature should not be too hot. When serving tea, use the right hand end, from the right end of the guest. When serving tea, follow the order from high to low.
10, dress etiquette
① Neat and fit. Keep it clean, tidy, ironed, well dressed and complete with buttons.
(2) coordination. Styles, colors and accessories are in harmony with each other. Clothing of different styles and styles should not be matched together.
3 reflect personality. Adapt to personal personality, occupation, identity, body shape and skin color.
(4) It changes with the environment. Dress should change with the environment. The same person should have different dress styles and styles at different times and different occasions.
⑤ Follow the routine. Follow the established dress code. For example, suits can only be worn after the trademark of cuffs is removed; Don't go shirtless, roll up your trouser legs or wear pajamas in public. Women should not wear suspenders, miniskirts, shorts and slippers in the office.
Formal occasion man dress etiquette
Generally, a suit is used as a formal suit. A complete suit includes coat, trousers, shirt, tie, belt, socks and leather shoes.
Coat: After the hands droop naturally, the coat length is just below the buttocks or almost at the tip of the thumb. The shoulder width should be about 2 cm outside the shoulder angle, and the sleeves should be as long as the palm. The bust should be buttoned, and the size of a fist can be accommodated between the clothes and the abdomen.
Trousers: the trousers line is clear and straight, and the front of the trousers leg covers the center of the upper and reaches the center of the heel.
Shirts: Long-sleeved shirts are the only choice with suits, and the colors are white or light blue. The shirt collar should be stiff; The shirt hem is clamped in the waistband, and the collar button and cuffs are fastened; The neckline and cuffs of a shirt are longer than those of a suit1cm2 cm; Don't expose the neckline and cuffs of underwear inside the shirt. If the suit itself is striped, it should be paired with a solid color shirt. If the suit is solid color, the shirt can have simple stripes or patterns.
Button up when you stand. Double-breasted coat, all buttons should be buckled; For single-breasted coats, the three buttons should be the middle button or the top two buttons, the two buttons should be the top one button, and the single button must be fastened.
Tie: The tie pattern should be geometric or solid color. When wearing a tie, the bow tie should be full and match the neckline of the shirt. The length of the tie depends on the big arrow hanging down to the belt buckle after it is tied.
Belt: the material should be cowhide, the size of belt buckle should be moderate, and the style and pattern should not be exaggerated.
Socks: socks should be dark, avoiding black shoes with white socks. The socks should be properly high, and don't show your skin after sitting down and lifting your legs.
Leather shoes: simple and regular collocation modeling, smooth and shiny upper. If it is a dark blue or black suit, you can wear black leather shoes. If it is a brown suit, you can wear brown leather shoes. Embossing, color matching, snakeskin, crocodile skin and special-shaped leather shoes are not suitable for formal wear.
Formal occasion, Ms. dress etiquette
Jacket: Jacket should be flat and crisp, with little decoration and lace, and all buttons should be fastened.
Skirts: mainly narrow skirts, not too short; A petticoat should be worn under the skirt. Leather or artificial leather suits and skirts should not be worn on formal occasions.
Shirt: Monochrome is the best choice. Pay attention to wearing a shirt: the hem of the shirt should be stuffed into the skirt waist instead of hanging outside, and the waist should not be knotted; The buttons of shirts need to be buttoned except the top one; When wearing a suit and skirt, don't take off your coat and put on your shirt directly.
Footwear and socks: Shoes should be high heels or middle heels. Socks should be high socks or pantyhose. The style of shoes and socks should be simple, and the color should match the suit and skirt. Don't dress too exposed and transparent, and the size should not be too short and tight.
1 1, table manners in China
(1) Let the dishes not be sandwiched; (2) Toast does not persuade others; 3 Don't put clothes on the dining table; (4) Don't make any noise when eating.
12, lunch etiquette
(1) Invite guests to choose food first. If the guests are modest, don't be too reluctant; 2 order food quickly, ask the guests if they like the key dishes and taste the dishes; ③ Generally, the main course is one or two more than the guests; (4) Order a good appetizer, pay attention to the grade, just one or two dishes, and other dishes should be hot and cold, mainly vegetarian dishes, highlighting nutrition and health care and seasonal characteristics. Don't order several dishes of the same type at the same time.
13, western etiquette
When sitting, your body should be straight, your elbows should not be placed on the table, and the distance between your body and the table should be convenient for using tableware. Don't fiddle with the tableware on the dining table, spread out the napkin and gently put it on your lap.
When eating with a knife and fork, take the knife and fork from the outside to the inside, the fork in the left hand and the knife in the right hand; When you cut something, you hold the fork in your left hand and the food in your right hand, and then cut it into small pieces with a knife, and then send it to your mouth with a fork. When using a knife, the blade should not be outward. When eating, put down the knife and fork in a figure of eight and put them on the edge of the plate respectively. The blade is pointed at yourself, indicating that you will continue to eat. After eating each dish, put the knife and fork together on the plate. If you are talking, you can hold the knife and fork. When you don't use a knife, you can also hold a fork in your right hand, but if you need to make gestures, you should put down your knife and fork, never wave it in the air with your hands, never wipe your mouth with a napkin in one hand, and never hold a glass with a fork in the other. Remember, never put one end of the knife and fork on the plate and the other end on the table. When taking food, don't overeat and eat gracefully. Put leftovers and used tableware toothpicks on the plate, not on the table.
14, foreign etiquette
Foreign-related etiquette is the abbreviation of foreign-related communication etiquette, which refers to the customary practice of China people to show respect and friendship to their contacts in order to maintain their own image. Our employees engaged in production, management, inspection and training activities abroad, often dealing with local government officials, company employees and people, must abide by the following general rules:
1, maintain the image. In international communication, we should first leave a good first impression on the people we associate with. The six elements of personal image are: appearance, expression, manners, clothes, speech and treating people with things.
2, neither humble nor humble. We should realize that we represent our country, nation and unit, and we should behave calmly and appropriately. We should not show fear and inferiority, nor should we show arrogance and arrogance.
3. Seek common ground while reserving differences. Different countries have different manners and customs. It is important to understand, not to judge right and wrong, and to distinguish advantages and disadvantages. We should give priority to ourselves, put people first and seek common ground while reserving differences.
4. Do as the Romans do. To truly respect the communication object, we must first respect each other's unique customs and habits. When I am a host, I usually pay attention to the changes of the host and guests, while when I am a guest, I should pay attention to the changes of the guests and hosts.
5. Abide by the agreement. Be careful of your promises, keep them and apologize for not keeping them.
6. Moderate enthusiasm. Not only should we be warm and friendly, but more importantly, we should grasp the specific scale of warm and friendly.
7, modest and appropriate. Oppose excessive self-esteem, but don't be too modest and polite.
8. Respect privacy. Don't involve income and expenditure, age, marriage, health, home address, personal experience, beliefs, political views, etc.
9. Ladies first. Respect, care, love, understand and protect women in all social occasions.
10, respect rights. Stand side by side, walk, sit, meet, talk, take a seat at a banquet, take a bus, hang the national flag, etc. This principle should be followed.
Etiquette and standard skills of official reception (1) For foreign guests who come to visit, negotiate business and attend meetings, they should first know the trains and flights that the other party has arrived, and arrange for people with the same identity and position as the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.
(2) When the host greets the guests at the station or airport, he should arrive ahead of time and wait for the arrival of the guests. He must never be late and keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.
(3) After receiving the guests, we should first greet your hard work, welcome you to our beautiful city, welcome you to our company, and so on. Then introduce yourself to each other. If you have a business card, you can send it to the other party.
First, the etiquette of sending business cards:
1. When exchanging business cards with elders and venerable persons, hand them in with both hands, lean forward slightly and say please take care of them. When you want to get the other person's business card, you can say in a requesting tone: If it is convenient for you, can you leave me a business card?
2. As a person who receives business cards, read them carefully after receiving them with both hands. Never put it in your pocket without looking, and don't throw it on the table.
(4) When welcoming guests, prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.
(five) the host should prepare accommodation for the guests in advance, and help the guests to go through all the formalities and
Guide the guests into the room, introduce the services and facilities of the residence to the guests at the same time, hand over the activity plan and schedule to the guests, and hand over the prepared maps or tourist maps, places of interest and other introduction materials to the guests.
(6) After the guest is delivered to the residence, the host should not leave immediately, but should accompany the guest for a short stay.
Stay and talk enthusiastically. The content of the conversation should satisfy the guests, such as background information, local customs, distinctive natural landscapes, specialties and prices. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guests the time, place and way of next contact.
Second, the reception etiquette
Pay attention to the following points when receiving guests.
(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.
(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.
(three) the reception staff to lead the guests to the destination, should have the correct guidance method and
Guiding posture.
1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.
2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.
3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist enters the elevator first, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the open button to let the guests get out of the elevator first.
4. Guidance methods in the living room. When the guest enters the living room, the receptionist signals him to sit down with his hand, and only nods to leave after seeing the guest sit down. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).
(4) sincerely serve tea. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea.
Third, ride etiquette.
(1) car.
1, car seat, if there is a driver driving, the right side of the back row comes first, followed by the left side, the middle seat again, the front seat is on the right side, and the middle of the front row is the last seat.
2. If the owner drives himself, the right side of the driver's seat should be the first, followed by the right side of the back row, and then the left side, and the middle seat in the back row is the last seat, so it is not appropriate to arrange the guests in the middle seat in the front row.
When the host and his wife are driving, the host and his wife are sitting in the front seat, and the guest and his wife are sitting in the back seat. A man should serve his wife. It is advisable to open the car door first and let her get on the bus, and then get on the bus by herself.
4. If the host and wife are in the car of friends and wives, invite friends to sit in the front seat and friends' wives to sit in the back seat, or let friends and wives sit in the front seat.
The host drives his own car, and there is only one passenger, so he should sit next to the host. If there are many people sitting together, after the guests sitting in the front seat get off, the guests sitting in the back should sit in the front seat instead, which is the most negligent etiquette.
6. When the lady gets on the bus, don't step in first or climb in. You need to stand on the edge of the seat, lower your body and let your hips sit on the seat, then put your legs together and your knees together in the car.
(2) Jeeps
Whether the owner or the driver drives a jeep, they should respect the right seat in the front row, followed by the right seat in the back row, and the left seat in the back row is the last seat. When getting on the bus, the one with the lowest ranking in the back gets on the bus first, and the one in the front row gets on the bus later. When getting off the bus, the guests in the front row get off first, and then the guests in the back row get off.
(3) station wagon
When we receive group guests, we often use a station wagon to pick them up. The station wagon is the first row behind the driver's seat, that is, the front row, and the back row becomes smaller in turn. The rank of each row of seats decreases from right to left.
Fourth, gift-giving etiquette
In today's increasingly developed economy, the distance between people is gradually shortened, the contact area is getting wider and wider, and there are more and more activities to welcome and celebrate people, which also increases the opportunities for giving gifts to each other. But how to choose the right gift is a puzzling problem for everyone. Knowing gift-giving skills can not only achieve generous results, but also enhance mutual feelings.
Gift giving taboo
1, choose a gift, you want to like it yourself, you don't like it yourself, how can others like it?
In order to avoid the embarrassing situation of choosing the same gift for the same person for several years, it is best to make a record when giving gifts every year.
Never give away the gifts you received before or throw them away. Don't think that people don't know that the person who gave you the gift will pay attention to whether you use the items he gave you.
4. Don't directly ask the other person what gift he likes. On the one hand, his request may cause you to exceed your budget. On the other hand, even if you buy according to his wishes, it may happen that I see something bigger. Wouldn't it be better to be bigger?
Don't send anything that will stimulate others' feelings.
6. Don't try to use your talent to change other people's tastes and habits.
7. The position, age and gender of the recipient must be considered.
Even if you are rich, you should not give too many gifts to ordinary friends. It is better to give some commemorative gifts. If the gift you give your friend's son is more expensive than the gift his parents gave him, it will naturally cause his parents' unhappiness and make the two gifts meaningless. It will make you feel sorry to accept a beautiful gift that you know your friends can't afford. Therefore, the giver had better be more willing to accept it within his own ability.
9. Remember to take off the price tag and bag in the store. No matter how expensive the gift itself is, it's best to wrap it in wrapping paper. Sometimes subtle places can better see the mind of the giver.
10, consider whether the recipient can use your gift in daily life.
Workplace etiquette Workplace etiquette refers to the etiquette that should be observed during working hours and within the scope of work.
1. Etiquette to get along with colleagues
Sincere cooperation. The staff of all departments of the reception unit should have team spirit, sincere cooperation, provide convenience to each other as much as possible, and jointly do a good job in receiving guests.
Be lenient with others. At work, be tolerant and friendly to colleagues, don't get stuck in it, be clear? It is human nature to make mistakes. The truth.
Fair competition. Don't play tricks in the game. Only a fair and open game can convince people and win the game with real skills.
Say hello. Greet colleagues every day when entering and leaving the office; Don't call each other nicknames or nicknames. Don't call each other brothers or use disgusting words to address others.
Honest and trustworthy. Seriously do the things assigned by colleagues and abide by integrity. If you can't do it yourself, you should make it clear sincerely.
2. Etiquette to get along with your boss
Respect your superiors. Establish the authority of the leader and ensure that the orders are carried out. You can't vent your personal anger and seek revenge by deliberately antagonizing your superiors and deliberately damaging their prestige because of personal grievances.
Support superiors. As long as it is conducive to career development and reception work, we must actively support and cooperate with the work of superiors.
Understand superiors. In the work, we should think of our superiors as much as possible and share our worries for the leaders.
No matter how good your personal relationship with your superiors is, you should also distinguish between public and private in your work.
Don't deliberately treat your superiors? Intimate? , flatterer; Don't go to the other extreme and don't take your superiors seriously. The relationship between superior and subordinate is a kind of working relationship. When you are a subordinate, you should behave yourself.
3. Etiquette of reporting and listening to reports
Observation time. When reporting work, you should observe the time, without advance or delay.
Be polite. Knock before reporting for duty. Pay attention to gfd when reporting, and be elegant and generous.
Refined language. When reporting, the accent is clear, the voice is appropriate, and the language is concise and clear.
After the report, you can't leave until the superior signals. Pack up your belongings, used tea sets and chairs when you leave. When the superior says goodbye, take the initiative to say so? Thank you? Or? Please stay? .
When listening to reports from subordinates, you should also observe the following etiquette:
Punctuality If you have already agreed on the time, you should wait on time, if possible, earlier, and do a good job in making preparations such as recording the main points.
Greet the reporter to sit at the door in time. Don't be condescending and domineering.
Good at listening. When subordinates report, they can make eye contact with them, accompanied by gestures such as nodding their heads to show that they are listening carefully. Ask unclear questions in the report in time, ask the reporter to repeat and explain, or ask questions appropriately, but be careful not to make the other party unwilling to report.
Don't criticize and make decisions at will, think twice before you speak. When listening to the report, don't look at your watch, yawn or do other rude behaviors frequently.
Ask subordinates to tell each other through appropriate body language or euphemistic tone when the report is finished, and don't interrupt rudely.
When subordinates leave, they should stand up and say goodbye. If you don't contact your subordinates to report, you should also send them to your door and say goodbye cordially.
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