About Taobao Customer Service Responsibility Article 1
1. Take over customers who come to consult, guide customers to place orders and complete sales performance;
2. Check the background orders in time, deliver the orders that have been placed in time, and verify the customer's receiving address;
3. Deal with the after-sales problem of the store and reduce the refund rate;
4. Feed back the store backstage orders to the store operation and adjust the operation strategy in time;
5. For customers who have not placed an order, conduct further consultation and record the customer's scruples so as to face them calmly in the next sales;
6. Maintain old customers. Keep in touch with the old customers of the store and send greetings at activities or holidays to improve the repurchase rate of the store.
About Taobao Customer Service Responsibility Part II
1, make daily reception records;
2. Communicate with customers through Niu Qian Want Want, answer customers' various questions, and promote order trading cooperation.
Article 3 on Taobao Customer Service Responsibility
1. Processing Taobao orders
2. Daily maintenance
Online reply
4. After-sales transaction processing
Article 4 on Taobao's customer service responsibilities
1, use Niu Qian's chat tool to receive customers and answer customer-related questions;
2. Solve after-sales problems for customers and improve customer satisfaction;
3. Record the problems in daily work;
4. Other work arranged by the leaders;
Article 5 on Taobao's customer service responsibilities
1. Answering customers' pre-sales inquiries through customer service software such as Tmall, JD.COM and Pinduoduo, and introducing products to promote sales.
2. Introduce the advantages and selling points of the product, and use the current promotion activities to attract customers to buy.
3. Collect and sort out user suggestions
4. Answer and feedback the questions about products or online shopping raised by customers;
5. Handle customer's after-sales or complaints in time.
Article 6 on Taobao Customer Service Responsibility
1. Want Want receives customers and handles problems in pre-sales and after-sales sales.
2. Contact old customers, promote new products and collect buyers' shows.
3. Daily new product release, live preview release and micro-amoy release.
Cooperate with operation manager to do shop optimization and activity registration.
Article 7 on Taobao Customer Service Responsibility
1, Taobao and online sales experience is required.
2, with good network communication skills, can enthusiastically introduce products to customers, answer customers' questions, and actively sell. Strong sense of service.
3. Be able to handle after-sales service, avoid conflicts with customers, put yourself in the customer's shoes, and have the ability to deal with unexpected problems and solve bad reviews.
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