(1) Standing posture-straight and loose
To become a popular person in daily life or social occasions, the most important thing is to have a correct posture, because standing posture is the first noticeable posture in formal or informal occasions in our daily life. Beautiful and elegant standing posture can set off beautiful temperament and demeanor, and its image point is straightness, balance and stretching.
1. Basic essentials of standardizing standing posture
Head straight, shoulders flat, arms hanging down, body straight, legs straight.
Specifically, it is to put your head straight, look straight and be full of energy; Flat shoulder, straight collar and vertical collar; The arms are relaxed and drooping, and the fingers naturally bend. Girls can also cross their hands in front of their bodies, usually with their right hands on their left hands and elbows slightly outward. If necessary, boys can carry them on their backs with one hand or both hands. Chest out, abdomen in, buttocks in; Legs straight, knees relaxed, thighs slightly tightened and lifted, and the center of gravity fell on the front foot palm; When a boy stands, his legs can be slightly opened, but they cannot exceed the shoulder width; When a girl stands, her knees should be close together, her heels should be tight, and her feet can be V-shaped or T-shaped.
2. The following standing postures should be avoided
(1) Stand with your legs crossed (giving people a sense of immorality);
(2) Hands or one hand akimbo (this standing posture often implies aggression, while akimbo in front of the opposite sex means sexual assault or teasing);
(3) cross your arms on your chest (this will appear negative, defensive and protesting);
(4) Put your hands in your pockets or trouser pockets (not serious, stiff and stingy; Insert one hand into the front trouser pocket if necessary);
(5) The body shakes or shakes from time to time when standing (giving people the feeling of carelessness or uneducated);
(6) hunchback and protruding abdomen (detrimental to physical beauty).
3. Specific application in practice
When college students participate in student activities or professional practice activities outside the school, they generally serve as receptionists, promoters, shopping guides and tour guides. Some students can also serve as etiquette girls, car models and other jobs that require higher etiquette standards. In addition to maintaining the above basic methods, corresponding adjustments should be made according to different specific requirements and actual conditions.
(1) general workstation status
In the process of work, on the basis of observing the basic standing posture, men and women usually have some local changes according to their different gender characteristics, mainly in the use of hands and feet.
Men should try to show masculine beauty when standing. When standing, one hand (usually the right hand) can be held outside the other hand, folded in front of the abdomen, or held behind the back. Your feet can be spread apart, and the distance between your feet should not exceed the shoulder width after your feet are spread apart.
At the same time, we should also pay attention to the fact that when greeting guests solemnly, we must put our heels together and put our hands in front of our abdomen.
When standing, women should strive to show their feminine beauty. On the basis of observing the basic standing posture, they can put their hands in front of their abdomen.
Note that when serving others, men and women, when standing, must face the parties with their own front, and never point their backs and hips at each other.
(2) Hospitality standing posture
When entertaining guests, you should pay attention to the proper relaxation of your hands and feet muscles, and you don't have to keep a high degree of tension all the time; You can take one leg as the center of gravity, while the other leg extends slightly outward, so that your feet diverge, relax properly, and the center of gravity changes alternately; You can put your hands behind your back and relax a little; Knees straight, can't appear bending; Keep your back straight and your spine upright when your shoulders and arms are free to relax. Doing so at work can not only keep the appearance beautiful, but also relieve fatigue.
(3) Service attitude
When serving guests, the front of your head should lean slightly to the guest, keep smiling, and your arms can hold things, as shown in the figure below, or you can hang down naturally. When the arm is drooping, a natural and smooth vertical line should be presented from the shoulder to the middle finger.
(4) Welcome to the standing posture
The requirements for standing posture when welcoming guests are standardized and standard, that is, the basic standing posture is adopted, and hands are folded in front of the abdomen to show respect for the guests. When the guests pass by, the welcoming staff should smile and bow or bow to the guests.
(5) Show the standing posture of the object
When standing and displaying objects, the purpose is to highlight the image of the objects. For example, when holding a small item for display, the item should generally be placed in front of the guest, parallel to the guest's line of sight, which is convenient for the guest to watch; For large items such as cars, service personnel such as car models should try to integrate with the items, stand close to the items, and stand on the side or in front of the items. The standing posture can be adjusted according to the style and temperament of the items, as shown in the following figure.
(2) Walking posture-calm and steady.
Walking posture is a continuation of standing posture and an excellent means to show people's dynamic beauty. No matter in daily life or in public, walking is a kind of body language of "seeing with eyes", which often best expresses a person's demeanor, elegance and charm. People with good walking posture will be more youthful and energetic. Beautiful walking posture helps to shape the beauty of the body, eliminate unnecessary muscle tension and make all parts of the body exude charming charm. Walking posture should be calm, steady, light and straight.
1. Basic essentials of standardizing walking posture
Head straight, shoulders flat, body straight, step straight, appropriate stride, steady pace, moderate swing, light footsteps and coordinated movements.
Specifically, the upper body maintains a standard standing posture; The toes are slightly open, the heel touches the ground first, and the center of gravity slowly moves forward to the forefoot, so that the body moves forward and the gait moves forward in a straight line; The steps are even, and the distance between the feet is about one foot.
A foot and a half; Steady, natural and rhythmic pace; Relax the arm vertically, the upper arm drives the forearm, the elbow joint is slightly L, swing straight forward with the shoulder joint as the axis, and the forearm should not swing upward. The angle between the arm and the body is generally 10- 15, and the opening is not more than 30; Use proper strength and light footsteps, especially in classrooms and libraries, and don't make too much noise, which will affect the study of other students.
When going up and down the stairs, your upper body should be straight, your steps should be light, your center of gravity should be stable, and generally you should not hold the railing.
2. Walking posture to be avoided
(1) Put your hands in your trouser pockets (making people feel stiff and stingy);
(2) Hands behind your back (giving people the feeling of arrogance and rigidity);
(3) the figure is swaying (giving people the impression of being frivolous and lacking in education);
(4) the steps are too big or too small (too big is not beautiful, too small is not generous);
(5) Avoid "internal horoscope" or "external horoscope".
3. Specific application in practice
(1) general working walking posture
At work, according to the requirements of basic walking posture, you can also let walking posture convey personality information according to your own dress and work nature. For example, when a woman wears a cheongsam, she should show charm and elegance in addition to the basic requirements such as physical coordination, graceful posture and leisurely pace, and can gently swing her skirt rhythmically to make her figure more graceful when walking.
(2) Accompanying and leading the walking posture.
Accompanying is traveling with guests. Leading refers to guiding guests on the way. In the reception service, we often accompany or guide customers. Walking posture, who accompanies who leads, should pay attention to the following four points:
First, the orientation is correct. If both sides drive side by side, the service personnel should stay on the left. If both sides drive in one lane, the service personnel should live in the left front about 1 m, and guide the direction with palms together and palms up. When customers are not familiar with the direction of travel, they should not be invited to go first, nor should they be allowed to walk outside.
Second, speed coordination. When accompanying and guiding customers, the speed of service personnel should be coordinated with each other and guests should not be left behind.
Third, remind in time. When accompanying and guiding, always take the service object as the center. Whenever passing corners, stairs, bumpy roads, places with poor light or obstacles, remind the other party to pay attention and help them pass.
Don't be silent and let the other person be at a loss.
Fourth, the body position is appropriate. When accompanying and guiding guests, it is necessary to take some special gestures according to the situation. For example, when asking the other party to start marching, you should reach out and point out the direction, face the other party and lean forward slightly. When talking to each other or answering their questions during the trip, you should turn your head and upper body to each other.
(3) Walking posture of going up and down stairs
In the service of guests, if you encounter going downstairs, you should pay attention to the following four points:
First, pay attention to the use of special stairs. For the convenience of guests, some service units often stipulate that service personnel are not allowed to take the same stairs with guests, nor are they allowed to occupy stairs dedicated to the disabled. If there is such a regulation, the service personnel must abide by it without guidance and escort services. Pay special attention to this when handling goods. It is never right to let goods hit passengers and block roads.
Second, pay attention to the courtesy to customers. When going up and down the stairs, don't compete with the parties.
When marching on a level road, you can ask the other party to go first out of courtesy. When you accompany and guide guests up and down the stairs, you should guide them first.
Third, adhere to the principle of "keeping to the right". When going up and down the stairs, don't walk side by side, go up and down on the right, and leave the left side for those who are in a hurry to overtake.
Fourth, reduce the stay time on the stairs. Stairs are places where people come and go. Don't stay on the stairs to rest, talk or walk slowly, which will bring traffic jams.
(4) Walking posture in and out of the elevator
When studying in a high-rise teaching building or working as a service worker in a high-rise building, it is inevitable to use elevators. When using the elevator, you should pay attention to the following questions:
First of all, observe the principle of "first out, then in". When you take the elevator, you must let the people inside out so that the people outside can enter. Otherwise, there will be chaos if there are many people.
Second, respect the passengers around you. When entering and leaving the elevator, most people should walk sideways to avoid collision and trampling on others. After entering the elevator, try to stand inside. If there are many people, it is best to face inward or sideways. If you need to get out of the elevator in the middle of the building, you must be prepared first and change the elevator door in advance.
Third, take good care of customers. When you meet a guest in the elevator, even if you don't know him, you should be polite and ask him to come in first and out first. If you are responsible for accompanying and guiding the other party, you should also pay attention to: when taking an unattended elevator, the service personnel must go in and out by themselves to control the elevator. When taking a manned elevator, the service personnel should be the last to go in and the last to come out.
(5) the posture of entering and leaving the door
Students often need to enter or leave a specific room when they enter a teacher's office, attend a recruitment interview, or work-study program to become service personnel. Pay attention to the following details when entering and leaving the gate:
First of all, we must notify first. When entering or leaving the house, especially before entering the house, be sure to knock on the door (usually tap three times with your middle finger) or ring the bell to inform the people in the room.
Second, manually open and close the door. When entering or leaving the car door, be sure to open or close the door by hand when the body passes through the car door. When opening and closing doors, it is not good to push with elbows, bump with hips, arch with knees, push with heels, and kick with toes.
Third, face others. In and out of the door, especially in a small room, when there are guests in the room, it is best to close the door with a backhand and open the door with a backhand, and always pay attention to the parties, not the back.
After entering, after leaving. When going in and out with others, in order to show your courtesy, you should generally go in and come out by yourself, and ask the other person to go out first. However, if the escort leads the guests into the room for the first time, the service staff can enter the room first and introduce the use of the equipment in the room if necessary. Take the initiative to pull the door for the guests. When accompanying and guiding the guests, the service personnel are also obliged to pull the door for the customers when entering or leaving the door.