One? It is necessary to further clarify the competent functional departments of property management. Because there were no laws and regulations to regulate property management before? So what? Property management departments vary from place to place. With the implementation of property management regulations? Property management departments should be unified management. What are the provisions of the Property Management Regulations? "The real estate administrative departments of local people's governments at or above the county level shall be responsible for the supervision and management of property management activities within their respective administrative areas". ?
Two? The planning and construction of residential areas need to be further improved. Before the community construction? Should the urban planning department control the construction planning of residential areas? Further improve the infrastructure construction? Especially need to plan office space and business space? Moreover, it should be clearly pointed out that the ultimate property right of this office building and commercial building belongs to all owners of this community? The construction cost of office buildings and commercial buildings is shared among the housing costs purchased by the owners? . "Property Management Regulations" stipulates? Is the income from operating houses used for community infrastructure construction and property management? This is the main way to reduce fees and reduce financial burden.
Three? It is necessary to further strengthen the publicity of the importance of property management. We should make use of radio, television, newspapers and other effective channels? In view of the old idea that property management should be managed by the government? In a way that people like to see? Widely and deeply publicize the importance of standardizing property management to improve people's living order and living environment? Strive to improve people's perceptual knowledge of the market-oriented operation of property management to rational knowledge. ?
Four? According to the upcoming Property Management Regulations? Formulate property management measures in line with the actual situation of our county. We should give full consideration to the different situations of each community? Take different property management measures in a targeted manner. Enterprise management and owner self-management can be combined. Owner self-management refers to the agreement reached by all owners in a certain area. The owners themselves take turns to undertake the property management in this area, and at the same time, the concept of urban management should be introduced into the property management in our county. Property management fees should comply with the "Property Management Regulations"? Determined by the government price department according to the income level of county residents. ?
Five? Further standardize the property management market in our county. The administrative department of property management should join hands with the administrative department of industry and commerce? Jointly strengthen the supervision and management of the qualifications, capabilities and service quality of property management enterprises. The qualification of property management enterprises shall be examined and approved by the Provincial Construction Department. Pay attention to the political quality and legal quality construction of property management enterprises and their personnel? Make it correct the service contract relationship with the owner from the concept and consciousness, or can it be called the relationship between service and service? Defining the concept of property management is to manage the property for the owners according to the service contract? Instead of putting the cart before the horse to manage the owners like enterprise managers? Really in accordance with the provisions of the property management regulations, realize the high starting point construction and standardized operation of the property management team. ?
Six? Further straighten out the relationship? Step up the work? Introduce property management mechanism in residential areas where property management is not implemented? Change government-managed property into socially managed property? Strive to do a good job in urban management? Further promote the urbanization process. How to do a good job in property management services? Quality service will win the market.
First, service is an important magic weapon for property management enterprises to expand the market.
Second, the essential attribute of property management enterprises is service.
Third, establish a sense of service? How to build an excellent service brand of property management enterprises and do a good job in property management services?
One? Property management service should achieve "five knowledge"? 1, know people-know who we serve. How many thousands of people live in a management area? This is a complex group? Men, women and children? Are there any officials? Also for the people? There are rich people? There are also poor people? Have high quality? It is also of low quality. So we try to get familiar with the service and the target? This is very beneficial to our targeted services. 2, intimate-understand the psychological needs of the service? Generally speaking? Car owners have the following ten needs 1? Owners need to be respected-"Owners are our parents" 2? Owners need honesty-"Honesty is the golden key to open the door of owners' hearts"? 3? Owners need to care-"I am the prophet of the owners' changes in temperature" 4? Owners need to communicate in time-face to face, honest? Owners need community safety-safety is the harbor of dreams? Owners need a beautiful environment-a good environment is a good mood? Owners need convenient and quick service-trifles bring troubles 8? Owners need to see employees' smiles-employees are full of energy? All smiles 9? Owners need the feeling of home-better than relatives and family? Owners need to enjoy beyond value-"this fee is worth paying" 3. Know how to love-we should love our master with the great power of love. Love is profound? Love is like sunshine and rain? Moisturize everything? Love is like running water in the mountains. We only have deep love for our master? Our service pursuit will have no regrets? We should have a loving heart? To accommodate all the owners 4. Governor-Do you know the specific affairs of property management services? Just know what to do. Can we strive for the initiative in service? Property management services are most afraid of countless hearts? Countless hearts will be passively beaten. 5. Know how to do it-know how to do every service well. Must comply with the requirements of laws and policies? It must also conform to rational and moral norms. Property management enterprises should advocate learning from Comrade Lei Feng for a long time? Everyone tries to do good deeds. ? Two? Do a good job in property services? Five aspects to ensure service quality? 1, pursuing the quality of property management services-achieving excellence? Meticulous? Continuous improvement? Impeccable? 2. Establish the image of property management service-the affinity of smiling language? Behavior shows the appeal of civilization? 3. Improve the service ability of property management-strive for professionalism and specialization? Do employees know much? 4, pay attention to the characteristics of property management services-according to the needs of the owners? Constantly introduce personalized services with characteristics? 5, pay attention to the service effect of property management-owner satisfaction rate+surprise+social reputation three? Four requirements for property management services? 1, adhere to the consistency of property management services. 2. Property management services should be transparent. 3. Maintain the durability and expansibility of high-quality property management. 4. Strengthen the standardization of property management services. Property management? Manage things? Serving people? Through the management of things? Realize the service to people. Only under the control of this idea? Only in this way can we really do a good job in property management. Do a good job in service quality? Improve the satisfaction rate of business households. "Leave the warmth to the business households"? Create an elegant, comfortable and warm living environment for business owners? Let business households feel civilized and enthusiastic service psychologically? This is the new requirement of social development for the property management industry. How to do a good job in property management services? Property management is a service-oriented project? Manage the work that embodies service. As owners and customers? Who wants to hire a high-level property management company? Enjoy real quality service. Should I say it? Good property management is mainly reflected in ten aspects? Service attitude-enthusiastic property management is a service industry? Who is the target of the service? So everything in service should start from the basic principle of "people-oriented"? Employees who manage the company should sincerely serve the owners and customers? Be polite, have standard language, speak elegantly, be punctual, dress neatly, act gracefully and address appropriately. Service equipment-the good operation of perfect hardware facilities is a prerequisite for achieving high-level property management. Service equipment in property management includes buildings, machinery and equipment (such as air conditioners and elevators), sanitary equipment, communication equipment, vehicles and electrical equipment. Do you want to keep these devices in good condition all the time? Guaranteed use. Service skills-skilled service skills are the basic skills that property management practitioners should master and possess in service management? For example, engineers should have excellent equipment maintenance skills? Security personnel should have excellent security and fire fighting skills? Managers should have rich management knowledge and professional knowledge. Service items-are they complete except for the necessary contents contained in the comprehensive property management service? Property management companies should also strive to expand the depth and breadth of services? Let owners and customers enjoy perfect service. Service mode-flexible property management besides standardized management and legal management? Should we also put ourselves in the shoes of the owners and customers? Strive to provide various flexible service methods for owners and customers? It is as convenient as possible for owners and customers in terms of procedures, business hours and service scope. Service procedures-standard service procedures refer to the sequence and steps of services? It is one of the important contents of property management. Such as telephone answering procedures, equipment operation procedures, decoration approval procedures, cleaning procedures, etc. , should strictly follow one by one, one by one? Can the emergency handling procedures reflect the hidden dangers of accidents and get effective and timely treatment? Ensure the personal safety and property safety of owners and customers. Service standard-unified service standard is the concrete performance of the property company to ensure the service level. Such as etiquette standards, indoor cleaning standards, indoor maintenance standards, greening standards, etc. It embodies the consistency of the employees of the property management company in dealing with people and working requirements, and shows a clean and beautiful sanitary environment to the owners. Service charge-Is reasonable property management a paid service behavior? But the comprehensive service charges set by property management companies should not be higher than those set by the government? Characteristic services and convenience services provided by property management companies should also be aimed at meeting the needs of owners and customers? No arbitrary charges or more charges and less services. Service system-formulate and improve a set of standardized, systematic and scientific service system to improve the level of property management? Ensure stable service for owners and customers. Service efficiency-Is fast service efficiency the time limit for providing services to owners and customers? Management companies should try their best to improve the quality of employees? Reduce work links? Shorten working hours? Improve service efficiency. How to do a good job in property management? How to do a good job in property management of high-grade office buildings 1 The environment that high-grade office buildings should have 1, the external environment 1) the economic development of countries and regions 2) government policies 3) the relationship between market supply and demand 2) the internal environment 1) the geographical location 2) facilities 3) people 2) the policy of how to do a good job in property management 1 and service? Anxin is fast and convenient 1) safety 2) reputation 3) fastness 4) cleanliness 5) convenience 6) technology? Skill, skill? 7) warmth 2. Management policy? Simple and effective test? 1) Simple 2) Key 3) Efficiency 4) Invisibility 5) Communication 6) Experiment 7) Saving 3. Concepts that management should establish: information concept, legal concept, overall concept, meticulous concept, time concept, environmental protection concept, service concept, talent concept, market concept, learning concept, accounting concept, risk concept, order concept and development concept. 4. Several problems that need attention: smoking inspection system in bathroom lobby and elevator; Outdoor and indoor advertising; Insurance; Emergency measures; Charge standard; Inform customers of their choices; Decoration control; Water sign and important document sign; 5. Personal experience; 1) form a habit; Have something to take notes? A good memory is better than a bad writing. 2) Deal with the two relationships and deal with developers? Owner? Handle the relationship with customers? Owner? 3) Introduce three common methods, and find and solve problems? CE method? The way to organize your thoughts? MM method? A way to open your mind? WBS？ 4? Remember the four cardinal principles? People-oriented, customer-oriented, service-oriented and management-oriented.