About Taobao Customer Service Responsibility Article 1
1. Responsible for Niu Qian Want Want's reply to customer's pre-sales and after-sales consultation.
2. Guide and consult customers to place orders before sales, and recommend suitable products to facilitate the transaction.
3. Deal with customer problems and complaints in time after sale.
4. According to the store operation requirements, complete daily customer relationship maintenance and new product promotion.
About Taobao Customer Service Responsibility Part II
1. Use Want Want tools to communicate with customers, answer all kinds of inquiries before and during the sale in time, and promote happy transactions.
2, after-sales problem handling, negative evaluation maintenance return visit.
3, new product entry and shelf work
4. Responsible for the daily related work in the backstage of the store.
5. Complete relevant work assigned by the manager.
Article 3 on Taobao Customer Service Responsibility
1. Communicate with customers through Tmall and JD.COM, answer various questions raised by customers, and reach a deal;
2. Be familiar with the treasures in the store and be able to make effective recommendations and answers for different customers; Have a clear understanding of the activities in the store, remind customers in time and note their special requirements, and communicate with the warehouse in time;
3. Maintain customer relationships, handle related customer complaints and disputes, handle after-sales returns and evaluations, and assist leaders in completing various tasks;
4. Guide customers to buy and deal with general after-sales problems;
Article 4 on Taobao's customer service responsibilities
1, communicate with customers online (Niu Qian, WeChat, etc. ), in-depth understanding of customer needs, provide consulting related services;
2. Answer customer questions, provide professional services, improve customer satisfaction and maintain the company's brand image;
3. Constantly improve professional skills, and complete the tasks, objectives and tasks arranged by the leaders.
4. Arouse customers' interest in buying and assist in completing the complete transaction.
5. Maintain old customers and do a good job in customer relationship management.
Article 5 on Taobao's customer service responsibilities
1, master the product usage and skin care knowledge, and recommend it accurately to meet the skin care needs of customers.
2. Be responsible for establishing good communication with customers, patiently and meticulously solving customers' pre-sale, in-sale and after-sale problems, and enhancing the brand's satisfaction in customers' minds.
3. Skillfully operate the store background, order processing and follow-up;
4. Achieve monthly and annual personal performance in terms of sales, conversion rate, customer unit price, favorable rate and response time;
Article 6 on Taobao Customer Service Responsibility
1, responsible for receiving customers' pre-sale, in-sale and after-sale consultation and answering customers' questions;
2. Handle pre-sale, mid-sale and after-sale business for customers in time;
Step 3 use Taobao system
4. Coordination of large-scale activities
Article 7 on Taobao Customer Service Responsibility
1, responsible for the sales and customer service of Tmall and JD.COM, answering customers' purchase questions and guiding customers to place orders.
2. Be familiar with the operation process and platform rules of Tmall and JD.COM.
3. Be familiar with radical words and advertising methods to avoid possible problems in the reception process.
4. Responsible for the daily and off-shelf maintenance of goods sold in the store.
5. Be responsible for the problems that may be encountered before, during and after the store.
6. Be responsible for reminding the unpaid orders in the store.
7. Other matters assigned by the company.
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