Examination paper on reception etiquette 1 1. According to the research, among the customers who are treated impolitely by the company's marketing staff, everyone will tell their experiences to several others on average:
A, 6
b、7
c、8
d、9
2. Interpersonal social psychology research shows that the important basis for attracting both sides is:
First, the first cause effect
B, consistency factors
C, be good at expressing yourself
Elegant manners
3. When shaking hands with a lady, the forms that are usually not used are:
A, hold hands.
B, palm down
C, palm up
D, just shake hands with your fingers.
4. On the following occasions, the most appropriate way to express greetings and respect to the communication object is:
A, the opposite sex meets
Meet the respected master.
First meeting
D, meet many times
5. On the important occasions of international communication, the common courtesies for men to express warm friendship or congratulations and thanks are:
First, the kissing ceremony
B, hug ceremony
C. Kissing hands
D, stick to the cheek
6. Call the other party, but no one answers after the bell rings. Don't hang up until the bell rings a few times at least;
Answer, 3
b、4
c、5
d、6
7. When handing a business card, which of the following does not conform to the etiquette norms:
A, put your hand out
B, handed out by the right hand
C, allocate 5 in the crowd.
D, font for the recipient
8. According to the standardization requirements of basic standing posture, the two toes are generally:
First, 30 ~ 40 degrees
B, 45 ~ 60 degrees
C, 60 ~ 75 degrees
D, 90 degrees 9. The basic sitting posture of the forward extension type requires the whole foot to land and the included angle between the calf and the ground shall not be less than:
I. 15 degree
30 degrees
C.45 degrees
D.60 degrees
10, when sitting in a chair with armrests, what women generally don't do is:
A, put your hands on the armrest
Put one hand on the armrest
C, put your fingers on the armrest.
D, put your hands and fingers on your legs.
1 1. The more elegant squatting posture adopted by women in public places is:
I. Openness and parallelism
B, high and low type
C, inclined type
D, cross 12, the amplitude of swinging back and forth of two arms when walking shall not exceed:
I. 15 degree
30 degrees
C.45 degrees
D, 60 degrees 13, standardized gesture requirements, the included angle between the palm plane and the ground is:
Answer: 45 degrees
B, 60 degrees
C.90 degrees
D, 180 degrees
14, crank arm type? Please. When gesturing, the distance between the crank hand and the body is about:
One piece,10cm
B, 20 cm
C, 30 cm
D, 45 cm
15, in traditional industries, male grooming standards require that the hair length should not exceed:
One, 3 cm
B, 4 cm
C, 5 cm
6 cm in diameter
16, in the various stimuli of interpersonal communication, visual impressions such as expressions and attitudes account for about:
A: 55%
B, 65%
c、75%
d、85%
17, according to psychological research, when you look at each other for more than how much time, you may be more interested in each other than talking:
A: 50%
b、60%
c、70%
d、80%
18, ladies should pay attention to elegance in formal occasions, wear a suit and skirt, which of the following is wrong:
First, with black transparent stockings
B, carrying a backpack
C, narrow skirt and skirt length to the knee
Black or brown high heels
19. When arranging long-distance sightseeing for suburban customers, how many kilometers should each line stop at the right place:
Answer: 50 kilometers.
B, 60 kilometers
C, 70 kilometers
D, 80 kilometers
20. Pay attention to solemnity when hanging the national flag, which is in line with international practice:
A. The national flags of the two countries are hung side by side, and the right side should be the top from the audience.
B. If the vehicle hangs the flag, the driving direction of the vehicle shall prevail, with the driver's left hand as the main party and his right hand as the guest party.
C when the national flag is hoisted on a formal occasion, the front should face the audience, that is, it should be unfolded from the left side of the flag surface.
D, the practice of flying the flag at half mast, first raise the national flag to the top, and then descend to the distance from the flagpole 1/2.
Second, multiple-choice questions: (40 points in total)
1. The graceful squatting posture adopted by women in public places is:
First, the bending type
B, high and low type
C, inclined type
D, cross type
2. Business ladies should pay attention to elegance and generosity on formal occasions. When wearing a suit and skirt, which of the following is wrong:
First, with flesh-colored transparent socks
B, carrying a backpack
C, skirt length and knee
D, black or brown shallow heels
3. When arranging meetings or talks, which of the following is correct:
Generally, only soft drinks are served.
Send champagne at the successful conclusion of the negotiation.
C, arrange the translator to sit behind the host.
D. you can serve black tea if you talk too long.
E, courtesy meeting is generally about 30 minutes.
4, international etiquette emphasizes women first, which of the following occasions should generally let women go first:
A, go up and down the stairs
Take the elevator
When someone is seated in the theater
In a crowded train car
5. Women's special things men don't have to do for them. These projects include:
I. Umbrella
B. gloves
C, cosmetic bag
D. shopping bag
6, western-style banquet, the tableware placed on the table is very particular about:
A, put a dish from the inside out in order with a knife and fork.
B, the knife and fork placed above the main dish is used to eat dessert.
C, stop eating, put the knife and fork in a figure of eight on the plate.
D, beverage cups are placed in turn from outside to inside.
7. The main functions of clothing in formal occasions include:
First, practical functions
B, etiquette function
C, decorative function
D, social function
8, men's standing posture, should pay attention to natural and generous:
First, the feet are shoulder-width apart
Stand in a v or t shape.
C, put your arms on your chest.
D. Hold your fingers in front of your hands.
E, hands droop naturally
9. As one of the world's fashion authorities, Ms. Virilan believes that some body elements are closely related to beauty:
First, the neck
B, come back
Head and feet
D, arms and legs
E, take a walk
10, formal occasions, tie, shirt, suit collocation should pay attention to:
Ties can't be more than 4 colors.
B. At least one color of the tie is the same as that of the shirt or suit.
C, white long-sleeved shirts are the most formal.
D. short-sleeved shirts can't be matched with suits.
E, the tie is windsor knot with an open-necked shirt.
1 1, which of the following sitting positions is more suitable for women:
A, open your knees and close your hands.
B, forward extension type
C, inclined type
D, point to the ground behind your feet,
E, open and parallel
12. Gesture habits of different countries and nationalities vary greatly. Common ones are:
A, Japan beckoned others to come over.
B, Europe and America call the dog's gesture palm down.
C, Australia gives a thumbs-up to swearing.
D, Singapore's index finger gesture is the most important.
E, British and American V gestures all indicate victory.
13, which of the following meets the dress code for wearing a suit on formal occasions:
Two buttons. The top button of a suit.
B, the shirt sleeves are lengthened and the suit sleeves are1.5cm.
C, two buttons in the middle of the four-button suit button.
D when standing, the length of trousers covers the upper about 2CM.
E. Wear a cardigan tie and put it under the sweater.
14, in formal occasions, the practice that conforms to the principle of professional women's accessories is:
First, wear no more than 3 pieces of jewelry at the same time (sets)
Same texture and color
C. Hanging exquisite earrings is more elegant
D. anklets are worn outside stockings.
E. wear only one engagement or wedding ring.
15. Hotel bellboy should pay attention to the following service links when receiving guests:
A, when the guest gets off the bus, open the door for him and do the shielding action.
Guests of the reception team should constantly nod to each guest.
Guests should stand beside the Taiwan Affairs Office when going through the formalities.
When leading guests, they should walk about two steps in front of their right.
E. After seeing Li Jin off, face the guests, take a step or two back and then turn around and leave.
16. According to western traditional etiquette, formal communication occasions suitable for day or night are divided into:
An ordinary dress
B, big dress
C, casual wear
D, casual clothes
E, little dress
17, boundary language is information transmitted by spatial distance, which of the following is short distance or friendly distance:
One, 30 cm
B, 60 cm
c， 1m
1.3 m
e， 1.5m
18. On the occasion of tourism service, the common angles of Jugongli are:
I. 10 degree
B, 15 degrees
C.30 degrees
D.45 degrees
E, 90 degrees
19, the main basis for determining the welcome specifications is:
I. Protocol order
B, politeness norms
C. Guest status
D. Purpose of the visit
E. Relations between the two countries
20. Pay attention to solemnity when hanging the national flag, which is in line with international practice:
A. The national flags of the two countries are hung side by side on the wall of the rostrum. From the audience, the left side should be the top.
B, the flag is hung on the vehicle, generally subject to the direction of the vehicle, with the left side as the main party and the right side as the guest party.
C when the national flag is hoisted, it should be erected from the left side of the national flag and not upside down.
D when a foreign-funded enterprise flies the national flag of China and the corporate flag at the same time, it must put the national flag in a prominent position.
Reception etiquette test paper 2 1, multiple-choice questions
1. Standard stance requirements do not include (D\).
A Li Duan.
B is straight.
C shoulder level
D-leg joint
2. The four taboos of wearing a formal dress do not include (C\)
A is wearing a black leather skirt.
B skirts, shoes and socks don't match.
Wear a white dress
Three-legged
3. What the lady did wrong when she wore a dress was (c).
A didn't wear a black leather skirt.
B You can choose nylon stockings, wool socks or pantyhose.
C socks should not be submerged in skirts.
You can choose socks in flesh color, black, light gray and light brown.
4. Hands have four specific requirements: clean, no eye-catching nail polish, no long nails and (\A)
Axillary hair is invisible.
B is not dry.
Don't wear complicated jewelry.
Anything above D is wrong.
5. Business self-introduction needs to include the following four basic elements (\D)
Unit, department, position and telephone number
Unit, department, address and name
Name, department, position and telephone number
Unit, department, position and name
6. When introducing others, the order that does not conform to etiquette is (\C\).
A when introducing the elders to the younger generation, you should introduce the younger generation first, and then introduce the elders.
B When introducing women to men, men should be introduced first, then women.
C when introducing married people and unmarried people, we should introduce married people first, and then unmarried people.
When introducing guests to the host, you should introduce the host first, and then introduce the guests.
7. When shaking hands (D\)
Use your left hand.
B wear sunglasses.
Shake hands with the opposite sex with both hands
D time is not more than three seconds.
8. Regarding the etiquette of shaking hands, the following description is incorrect: (A\)
A reaches out first and has a low status;
When the guests arrive, the host should hold out his hand first. When the guests leave, they shake hands first.
C. When the subordinates shake hands with their superiors, they should reach out after the subordinates reach out;
D the man shakes hands with the woman, and the man should reach out after the woman reaches out.
9. The following is (c) that does not meet the standard serving order.
Guests come first, then hosts.
Respect first, then be modest.
Male first, female later.
D give drinks to people with high status and high status first, and then give drinks to people with low status and low status.
10. The way to send a business card is (\A)
With both hands or right hand.
both hands
right hand side
D left hand
1 1. The following practices are incorrect (\A\)
A man handed his business card to a woman. The man walked up to the lady, took out his business card from his coat pocket with his right hand, pinched its upper corner with both hands, and handed it to her slightly obliquely.
A lady handed her business card to a man. The man took it with both hands, read it carefully in silence, and then said, Manager Wang, nice to meet you! ?
C. When a man meets a woman, the woman first reaches out and shakes hands with the man.
A young man shook hands with a middle-aged man. The middle-aged man stretched out his right hand first and the young man shook hands with him. The two sides exchanged greetings with smiles.
12. When there are no special circumstances, go upstairs and downstairs (a).
One-way street on the right
B the row on the left
Side by side on the right
Side by side on the left
13. Generally speaking, () is the best way to go upstairs and downstairs, but when men and women pass, () is the best way to go upstairs and downstairs (\C).
One-way forward male
B side by side, back, male
C single line, front and bus
D side by side, back, female
14. The following statement is incorrect (\D)
A A A lady accompanied three or four guests in the elevator, and the lady went in first and then left.
B A man and a woman go upstairs and downstairs, and the woman comes first.
A man and a woman greeted the guests at the company gate. A guest has come. The host and hostess put it in the middle and strode away. Go to a narrower place and let the guests go first.
D the indoor lighting is dim, and the accompanying receptionist should leave early.
15. When using the official car, the seat is: (\A\)
Right rear seat
B passenger seat
The seat behind the driver
Anything above D is wrong.
16. When receiving senior leaders, senior generals and important entrepreneurs, people will find that the seat of a car is often (D).
Left rear seat
B right rear seat
C passenger seat
The seat behind the driver
17. The description of the seat is incorrect (\D).
A The back row is higher than the front row.
B It's higher inside than outside.
C center is higher than both sides.
Both sides are higher than the middle.
18. The main points of seating arrangement when receiving visitors are (\A\)
On the side door, the right door, the middle door, the front row, and the far door.
B under the side door, on the left side, in the middle, in the front row, on the far side.
C side door, upper left, upper middle, upper back, far up.
D-side doors are up, right side is up, middle is up, front row is up and near side is up.
19. The following common tables that do not belong to the conference room are: (b)
Dramatic style
B square
Desk type
D U type
20. When your colleague is out, you should answer the phone for him (\D).
A first ask who the other party is;
B first record the important contents of the other party and tell him to wait for his colleagues to come back to deal with them;
C first ask the other party what's the matter;
D tell the other party first that the person he is looking for is not here.
Answer:
D \ C \ C \ A \ D \ C \ D \ A \ C \ A \ A \ A \ C \ D \ A \ D \ D \ A \ B \ D
Reception etiquette test paper 3 1. Multiple choice problem
1 the first question of business etiquette is
A. Respect orientation
B. Specification-oriented
C. be friendly
D. hotel-oriented
A: A.
2 One of the basic characteristics of business etiquette is
A. take ... as the goal
B. standard
C. institutional
D. imperative
Answer: b
3 You can wear it in casual occasions.
A. uniforms
B. sportswear
C. formal attire
D. fit
Answer: b
4 What can be discussed in the workplace
A. State secrets
B. Personal problems
C. Talking about colleagues
D. Contract issues
Answer: d
Five business phones are optional.
A. Monday morning
B. Before leaving work on Friday
C. Afternoon 10
D. Tuesday morning
Answer: d
6 when the single host of the round table banquets, the mistake is that
A. the owner should face the door
B.the host should face the door.
C.the owner is on the left
D. VIPs are on the right
Answer: b
The arrangement of 7 pairs of seats is our tradition.
A. Respect the left
B. Respect for rights
C. Equal status of left and right
D. none of the above is true
A: A.
8. Incorrect table negotiation.
A. Respect for rights
B.the main political parties are on the left.
C.the guests are on the right.
D. respect the left
Answer: d
The characteristics of gifts in business communication do not include
A. commemorative
B. Publicity
C. Lightweight
D. expensive
Answer: d
10 The principle of choosing gifts does not include
A. The value of gifts
B.what to send
C.when can it be delivered
D. how to send it
A: A.
2. Multiple choice problem
1 Generally speaking, what determines the performance of employees?
A. Attitude
B. Knowledge
C. Appear
D. skills
Answer: ABD
When holding a formal business banquet, the first thing that should not be considered is
A. Seats
B. tableware
C. Meal expenses
D. time
Answer: BCD
3 3A business etiquette principle refers to
A. Accept each other
B. Pay attention to each other
C. Remember each other
D. compliment each other
Answer: ABD
4 when talking to others? Three no? Talk about; involve
A. Interrupt others
B. Complementarity
C. Correct the other party
D. value each other
Answer: ABC
You can't wear it on formal occasions.
A. uniforms
B. fashion
C. formal attire
D. national costumes
Answer: BCD
Pay attention when introducing yourself.
A. hand in the business card first, and then introduce it.
B. Introduce first, then hand in your business card.
C. To make a long story short
D. Complete content
Answer: ACD
7 Basic principles of seating arrangement in business communication:
A. internal and external differences
B: There are differences between China and foreign countries.
C. be creative
D. Obey the rules
Answer: ABD
Regarding the seats for the cross-table negotiation, the following statement is incorrect.
A. The main aspect is opposite the door
B. The main face is facing the door.
C. Customer-to-customer relationship
D. the guest faces the door.
Answer: AD
Talking about 9 strange occasions
A. Personal problems
B. Philosophy
C. literature
D. weather
Answer: BCD
Pay attention to 10 telephone service
A. Report
B. turn
C. dispatch
D. a batch
Answer: ABCD
Three. true or false question
1 The primary problem of business etiquette is respect orientation.
A. correct
B. mistakes
A: A.
When the guest meets the host, the receptionist first introduces the host.
A. correct
B. mistakes
A: A.
According to business etiquette, the tour guide should be at
The right front of the guest leads the way.
A. correct
B. mistakes
Answer: b
At an informal business dinner, the first thing to consider is what guests are afraid to eat.
A. correct
B. mistakes
A: A.
According to the vertical arrangement rules of business etiquette, the front row is higher than the back row.
A. correct
B. mistakes
A: A.
6. It is the function of business etiquette to strengthen the quality internally and shape the image externally.
A. correct
B. mistakes
A: A.
Dress for formal occasions should follow the principles of solemnity and conservatism.
A. correct
B. mistakes
A: A.
8 Communicative self-introduction does not need to introduce the position.
A. correct
B. mistakes
Answer: b
9 Communicative self-introduction does not need to introduce departments.
A. correct
B. mistakes
Answer: b
10 workplace talk cannot criticize the country and the government.
A. correct
B. mistakes
A: A.