First, the appearance of the beauty tutor
Rushed into the beauty salon, disheveled hair, sweating.
A white or light-colored overalls, dotted with oil stains, etc.
A pair of leather shoes, full of dust.
The outstretched hand has too long nails, uneven nail polish and uncoordinated colors.
Body, bling, dazzling.
Wear too much rouge and too bright cosmetics.
The first impression is often profound and lasting, and every impression left by a beautician should be in your own hands. The beautician must start with the details, establish confidence in getting along with the guests, and actively create a good sales atmosphere. Therefore, the beautician's gfd mainly includes the following aspects:
1, clothing
Women's suits should be made slightly shorter to fully reflect the curvy beauty of women's waist and buttocks; If paired with pants, the coat can be made longer. It is not advisable to wear floral socks when wearing a suit skirt, and socks should not be exposed outside pants or skirts.
2. Cosmetics
Beauticians should wear light makeup, requiring that the foundation should not be too thick, even and in harmony with the background color of their own skin; Eye shadow should not be noticed too easily, eyeliner should not be too heavy, eyebrows should be painted naturally, in principle, to make up for the lack of eyebrow shape; The basic standard of applying rouge is to be light, to make up for the lack of face shape, to make people full of energy and vigor, and to reflect professional standards; Don't leave long nails, and beauticians are not allowed to paint their nails with colored oil; Avoid using too much perfume or strong perfume; Wash your hair often, comb it neatly before going to work, and add a small amount of hair oil to ensure that there is no dandruff.
3. General requirements
Brush your teeth and rinse your mouth every day, and advocate rinsing your mouth after meals. Because beauty instructors are in close contact with customers, they should not eat food with bad smell before going to work, wash their hands and cut their nails frequently, and there should be no shelter evil people and practices at the edge of their nails;
(2) When serving customers, don't show expressions of boredom, coldness, anger, rigidity, nervousness and fear, but serve customers in a friendly, enthusiastic, energetic and elegant way;
(3) advocate taking a bath and changing underwear every day to avoid sweating or other odors;
(4) The beauty room and beauty cabinet should be neatly arranged and kept clean and tidy.
Second, the beauty tutor's demeanor
1, gesture
Gestures are indispensable tools in people's communication. Proper and moderate use of gestures can play a icing on the cake in communication with major customers. Beauty instructors advocate such gestures: palms up, fingers together, palms flat. It is generally believed that this gesture is a sincere expression with an open mind, and its implied language is "holding the heart". When introducing products and indicating directions, keep your palms up and lean forward slightly to show respect. Don't point. When talking with customers, don't gesture too loudly, otherwise you will feel gilded the lily.
Generally speaking, people with rich social experience often reach out when they see you, but be polite when shaking hands. If the lady reaches out first, the superior reaches out first, the elder reaches out first, and the master reaches out first. The standard posture of shaking hands is: the thumb of the right hand is up, the fingers hold the palm of the other person slightly hard, and the other person should hold it back slightly hard in the same posture. The handshake time is 1~5 seconds.
Step 2: Standing posture
The human body has three physiological bends, which can give people a lively but not loose, powerful but not stiff feeling. This feature can be clearly shown when the human body stands. In addition, beauticians should also do the following when standing:
(1) tall and straight, upright, upright, with two heels. Feet are V-shaped, toes are spread 45 degrees or 60 degrees, and the center of gravity of the body is mainly supported on the soles of the feet and the arches of the feet, so don't deviate;
2 feet together, knees straight, thighs as close as possible, calves as tight as possible;
③ The head should be straight, the neck and back should be straight, the chest should stand upright slightly forward, and the shoulders should be unfolded naturally, so that the whole human body has a feeling of floating upwards;
④ Chest out, head up, abdomen in, waist out, hips up, eyes forward, chin slightly closed, smile;
⑤ Relax your arms, your hands naturally hang down at your sides, your chin is forward, and your fingers naturally bend and hang down at the seams of pants or skirts;
⑥ On formal occasions, such as welcoming guests, opening ceremony, demonstrations, etc. A woman can put her fingers together, open her jaw, relax her arms naturally, put her right hand gently on her left hand, open her thumb, and put her hands naturally and gracefully in front of her abdomen.
3. Sitting posture
(1) Keep your eyes forward and use the corner of the seat;
② Gently walk to the front of the seat and sit down gently to avoid the chair moving and making noise due to hip twisting or excessive movement;
(3) When guests visit, they should put down what they are doing and stand up to meet them. After the guests are seated, they can sit down by themselves;
④ Sit in front of the seat when visiting strangers13; When visiting regular customers, you can sit in the 23 rd seat and don't lean back;
⑤ When seated, hands should gently gather the skirt forward to avoid wrinkling or indecent;
⑥ When listening to a guest, lean forward slightly or gently turn your upper body to the speaker, and look at each other with soft eyes, and determine the length of gaze and expression of eyes according to the conversation. Don't look around or be absent-minded;
⑦ Put your hands flat between your legs, and don't hold your chin, play with things or do other little tricks;
End up with your legs flat naturally, and don't cross your legs. Legs should be close together, and feet should not be patted or moved;
Pet-name ruby stand up from the seat, the action should be light, to avoid the seat dumping or noise, generally stand up from the left side of the seat;
Attending to leave, gently lift the seat to its original position, and then gently put it down to avoid dragging or pushing the seat.
4. Walking posture
① Walk at a moderate speed and use small steps. Avoid striding, running (except in emergencies) and walking on the floor;
(2) the standard of standing on the upper body when walking. Don't hum, whistle or stamp your feet when you walk; When several people walk together, don't walk side by side, so as not to affect the passage of guests or others;
(3) When you meet a guest anywhere, you should take the initiative to give way and don't rush; When you meet a guest or colleague, you should take the initiative to step back and make a "after you" gesture with a smile.
(4) generally don't just pass by the guests in front. If you need to pass, you should say "I'm sorry" first, then say "thank you" after the guest gets out of the way, and then gently cross;
⑤ When passing guests and colleagues, you should take the initiative to lay your head and nod.
6. When guiding the guests, walk two steps ahead of them, so as to explain and take care of them at any time;
⑦ Do not smoke or eat in the business premises during working hours;
Don't be coy, make faces, stick out your tongue, blink, look in the mirror, wear lipstick, etc. Don't put anything under your arm when you are working; Pay attention to "three lightness", that is, speaking lightly, walking lightly and operating lightly;
Pet-name ruby social occasions or meeting special guests, can salute to show respect, salute about 20 degrees, head and upper body bent forward together, hands folded in front of the abdomen, right hand on the left hand. Only on very special occasions are 45-degree bows allowed. After saluting, look at the guests with warm, friendly and soft eyes.
Step 5 squat
The basic essentials of graceful squat posture should be to stand next to what you are holding or what you are looking for, and kneel down to take it. Don't lower your head, and don't bend over or bow your back to get it. Instead, slowly lower your waist, fully support your body with your legs, grasp your center of gravity, and put your arms down.
① Cross squat means that when squatting, the right foot is in front, the left foot is behind, the right calf is vertical to the ground, the whole foot touches the ground, the left leg overlaps the right leg at the back, the left knee extends from the back to the right, the left heel is lifted, and the sole touches the ground. Keep your legs together and support your body together. At the same time, your hips should be down and your upper body should lean forward slightly.
(2) High and low squats refer to the posture in which the left foot is in front, the right foot is behind (not overlapping), and the legs are close to the squat. When squatting, the left foot should be on the ground, the calf is basically perpendicular to the ground, the heel of the right foot is raised, the sole of the foot is on the ground, the right knee is lower than the left knee, and the inside of the right knee leans against the inside of the left calf, forming a posture in which the left knee is high and the right knee is low. And the hips should be down, basically relying on the right leg to support the weight of the body.
3 unsightly squatting posture When squatting, women must pay attention to avoiding the upper body and buttocks from being tilted. Especially when wearing a skirt, if you don't pay attention, the coat behind you will naturally lift, revealing underwear or skin, which is a very unsightly scene. Even wearing pants, the posture of pouting is not beautiful. So be sure to train and keep yourself in a graceful squat posture.
Step 6 smile
Function of smile: Different smiles are suitable for different occasions and different objects, and laughter is the best language.
① Three-point smile-smile with active atmosphere: This kind of smile can clear the nervousness of meeting for the first time, and it is also a smile to adjust and alleviate the boring atmosphere in the working environment.
② Five-point smile-smile at ceremony: This kind of smile is suitable for receptions, celebrations and other ceremonies. If you can be radiant and elegant, you will enhance your charm.
③ Seven-point smile-kind smile: This kind of smile makes people feel happy and exciting, and has certain appeal and appeal.
④ Nine-point smile-smile of thanks: On the basis of seven-point smile and body language, through this practice, I can convey my sincerity to the other person's heart.
⑤ Laugh-Laugh: Clever use of laughter can often produce unexpected results.
7, smile service training method:
Smiling is definitely a skill in beauty service. This skill is not innate, but gradually learned through intentional training.
(1) The main purpose of smile training is:
● Smile can find the best service mode in beauty service.
● Smiling can make you younger and more beautiful.
● Smiling will make customers rich.
② Specific methods of smile training
● Thumb training: Hold your hands lightly with four fingers, and put your fists under your lips with your back to the outside; Hold out two thumbs, put them on the corners of your mouth, gently pull them up obliquely, and repeat them until you find the most satisfactory position.
● forefinger training: refers to gently clenching fists, with two forefingers extending out in an inverted figure of eight, placed at two lip corners, and gently pulled diagonally above the corners of the mouth to find the best position; You can also hold your hands tightly and extend your index finger. Put two fists under your chin and two index fingers at both ends of your mouth, and gently push them obliquely upward. Push repeatedly until you find a satisfactory position.
● Middle fingering training: the middle finger of your hands is extended, and the other four fingers are naturally closed and half-held; Put two middle finger pads on both ends of the corners of the mouth and gently pull them up obliquely. Repeat this many times, and you can find your most beautiful smile feeling.
● Little finger training: two little fingers are extended, and the other four fingers are naturally closed, showing a semi-grip state; Put two little fingers at both ends of the corner of your mouth and gently pull the corner of your mouth. Repeat the action until you find the best smile.
● Two-finger training: stretch out the thumb and forefinger of both hands and gently hold the other three fingers together; Put two thumbs under your chin; The inner surfaces of the two index fingers are placed on the corners of the mouth and gently pushed obliquely upward. Or stretch out your thumb and forefinger and hold the other three fingers together; Press two index fingers on the upper and outer ends of eyebrows; Put your two thumbs on the corners of your mouth and gently pull them diagonally upward.
Third, the beautician's conversation etiquette
When talking with people, beauticians should pay attention to the following etiquette:
1, when talking with people, you should first keep your clothes clean and tidy; When talking, look at each other with soft eyes and smiles, and nod gently, indicating that you understand the theme or content of the conversation;
2. When standing or sitting down, keep the correct standing posture and sitting posture. Don't put your hands on your hips, put your pants in your pockets, cross your chest or play with other things;
3. When listening to others, don't tidy your clothes, fiddle with your hair, touch your face, dig your ears, pick your nose, grab things, knock on the table, etc.
4. It is forbidden to talk loudly and dance;
5. Don't always look at your watch when guests are talking;
6. When three people speak, use a language that three people can understand;
7. Do not interview other people's language, intonation, gestures or expressions;
8. When walking behind others, don't show a sly smile to avoid misunderstanding;
9. When speaking, always use polite expressions such as "please", "you", "thank you", "sorry" and "you're welcome", and do not use foul language or contemptuous or insulting language, and do not make excessive jokes;
10, don't refute, satirize or mock the guests under any excuse, don't argue with the guests, and don't allow reckless behavior and rude words. No matter what the attitude of the guests is, they should be treated with courtesy, and no matter how excited the guests are, they should remain calm.
1 1. When addressing guests, you should address them by their last names, such as "sir", "madam" or "madam". If you don't know your last name, you should use "sir", "miss" or "lady".
12. When there are several people present, you should not call others "he" but "Mr.", "Ms." or "Ms."
13. Say "thank you" whenever you receive anything from the guest. Say "I'm sorry" for any inconvenience caused by the guests, and thank you when returning the documents. Don't throw them to the guests or put them on the table without saying a word;
14. Answer "You're welcome" or "You're welcome" when saying "thank you", and there can be no response;
15. You can't say "hello" to others at any time.
16. You can't answer "I don't know" to the guest's inquiry. For things that are not clear, please wait a moment before asking for them, or please contact the relevant departments or personnel directly;
17, don't give directions to the guests with fingers or pens;
18. When serving or making a phone call, if there are other guests, you should nod your head and look at them to welcome them. Please wait a moment and finish the work at hand as soon as possible. You can't leave the guests cold without saying anything.
19. When you are really in a hurry or leave a guest in front of you by answering the phone, you must say "Sorry, please wait a moment" and deal with it as soon as possible. When you face the guests again, you should say "I'm sorry to have kept you waiting" and then start serving without saying a word.
20. If you want to talk to a guest, you should say hello first. You shouldn't sit in front of the guests if they are talking to others. If you need to talk to the guests immediately, you should say "I'm sorry, can you forgive me?" I have something urgent to discuss with this lady. "If you get the guest's nod, you should be grateful.
2 1. If you want to cough or sneeze, say "I'm sorry", turn to the lower side and cover it with a handkerchief as much as possible;
22. Guests should say "Welcome" when they come to the company, and say "Please walk slowly" or "Welcome next time" when they leave.
23. Speak in a natural, clear, soft, cordial and enthusiastic tone. Don't put on airs The volume should be moderate.
24. All calls must be answered within three tones;
25. When answering the phone, say hello first, then give the name of the beauty salon or company, and then say "What can I do for you?" Don't confuse the order, answer the phone with a smiling voice.
26. When talking, be sure to have a pen and paper at hand to record each other's main points. When the other party has finished speaking, it should be simply repeated to confirm the main content;
27. When talking, if you need to talk to someone halfway, say "I'm sorry" and let the other person wait, and cover the microphone with your hand before talking to others;
28. When guests ask questions or questions on the phone, they should not only answer politely, but also try to avoid using ambiguous answers such as "maybe", "maybe" and "probably". If you don't know, you should try to find out and give the guest a clear and definite answer. If you don't know, you can't find it, just answer "Sorry, sir, I don't have this information at present"
29. When it takes a long time to inquire information during the call with the guest, you should say "Looking for it, please wait a moment" to the other party from time to time.
30. After speaking, say goodbye politely, such as "goodbye", "thank you" and "welcome to XX", and then gently put down the receiver after the other party hangs up;
3 1. When talking with colleagues, guests are not allowed to interrupt casually. If necessary, they must say "Sorry for interrupting" first.
32, the difficult questions or requirements of the guests should show full concern, and enthusiastically answer, should not be used as an excuse to rush to deal with busy work;
33. When the guests make excessive demands, be patient, don't get angry, criticize or blame the guests, and have to ignore them. They should always keep calm and handle it properly.
34. The company should take the initiative to greet guests, superiors and colleagues.
35. Pay attention to the "five tones", that is, welcoming guests, making speeches, thanking, apologizing and sending other voices. It is forbidden to use "four words", that is, contempt, irritability, denial and quarrel.
develop
First, the image of a beautician.
The image of a professional beautician in people's minds should be: elegant manners, superb skills, rich connotations, dignified manners, elegant speech, polite and generous.
1. The temperament of a beautician
A person's attitude towards things has a great relationship with personality, and personality will affect people's emotions and views on things. Beauticians will encounter many troubles, difficulties or unpleasant things in their daily work and life, which requires beauticians to have a stable mood, keep a calm mind when encountering difficulties, get along with people easily at work, and make people feel happy and happy at any time, which requires a healthy and positive attitude towards life. To do this, we should cultivate and train from the following aspects:
1) Control your temper: If you can't control yourself, you will always be in a state of confusion. Everything you say and do will form a series of reactions, whether good or bad, which will have a lasting impact. When you can completely control your behavior, you can clearly understand things and cultivate good temperament.
2) Stable mood: As a beautician, you must cultivate the temperament of winning the admiration of others, and the most important thing is to have a stable mood. Try to control yourself and try to balance your emotions from time to time. As for unpleasant emotions, such as facial distortion, angry expression, impatience, jealousy, greed, etc., we should try our best to suppress them.
3) Friendly attitude: Learn to be cheerful on the surface, greet people with a smile at any time, and be willing to bear the responsibility of friendship everywhere, so as to cultivate the ability to adapt to the new environment. Friendly and sincere smiles to new friends can build emotional bridges between people.
4) Have a sense of humor: An excellent beautician should pay attention to cultivating his sense of humor. We should constantly improve our ability to relax and change the surrounding atmosphere with humorous language.
Personality is a key to success, and beauticians should strive to cultivate and shape the most pleasing personality and good temperament. When you want to smile at yourself, you have the ability to correctly evaluate your personal value.
2. The demeanor of a beautician
Manner is the external expression of virtue, talent and knowledge, and it is the external way for people to behave and treat people. Including the characteristics of people in conversation (sentences used, mood, language, mood, etc. People's unique manners (standing, sitting, walking posture, gestures, etc. ), clothing (clothing, accessories, appearance, etc. ) and style (whether dignified, rigorous, modest, simple, etc. ).
Beautician's manners: A beautician's manners are elegant. It mainly includes: clear and pleasant voice, kind and elegant conversation, beautiful and harmonious posture, beautiful and reasonable dress and dignified and simple manners. People's good manners can be obtained through study, cultivation and training, and it is important to keep forging ahead and persevere.
1) attitude:
(1) Correct standing posture: The correct standing posture should be: natural expression, eyes looking straight, straight neck, chin slightly retracted, chest raised, waist straight, abdomen in, hip raised, arms hanging naturally, shoulders slightly relaxed backwards, legs together, feet standing in a "D" shape.
(2) Standing posture when working in a beauty salon: The beautician needs to stand for a long time and should avoid long-term bending of the spine. Don't separate your feet too far. Try to bear the weight with your feet instead of your heels. However, if you stand with your feet together for a long time, your body is not easy to balance and it is easy to cause fatigue. Therefore, only by maintaining the correct posture at work can we achieve good balance, proper muscle control and hand-foot coordination, thus reducing or avoiding fatigue.
2) Sitting posture:
(1) Correct sitting posture: keep the upper body standing, with knees together, legs apart or slightly apart, feet slightly apart back and forth, or legs stretched forward, or feet crossed up and down. When a woman sits, her legs cross up and down, her dangling toes should be down and her knees should be as close as possible.
(2) Sitting posture of beautician at work: Keeping a correct sitting posture at work can avoid backache and reduce general fatigue. The main points are as follows:
1) The chair surface is basically parallel to the knees, so that the feet can naturally lie flat on the floor along the knees, and the thighs form a 90-degree straight line, and the weight of the thighs is supported by the feet.
2) When sitting, the lower part of the back should be attached to the back of the chair, and the upper body can lean forward slightly when serving customers. If you are sitting on a stool without a chair back, you should fill the stool, keep your upper body straight, and let the weight of your body be borne entirely by your thighs.
3. Walking posture:
(1) Correct walking posture:
1) Keep your body straight when you walk, and keep your posture when you stand. Don't sway from side to side, shake your head or tilt your neck or shoulders.
2) Swing your arms back and forth naturally, not too much. Avoid swinging from side to side.
3) Lift the buttocks (hip muscles are tense), step on the thighs and calves together, and the feet are basically in a straight line. Keep your feet steady, avoid jumping up and down, swinging from side to side and swinging your feet, and don't intentionally twist your hips.
4) Pace and breathing should be coordinated into a regular rhythm. When women wear dresses, short skirts or cheongsam, their steps should be smaller.
(2) The working rhythm of beauticians: When beauticians work in beauty salons, the rhythm should be brisk, steady and flexible.
Second, the language norms of beauticians
Sweet voice, elegant words and skillful conversation will make customers feel kind and trust.
1. Pronunciation and intonation: Words can't express friendly feelings by themselves, and they need pleasant sounds. If you want to speak sweetly and fluently, you must match a proper intonation, because from the intonation expression, you can see a person's personality and psychological state.
The beautician should articulate clearly and speak at a moderate volume. If others don't understand or can't hear clearly what is said, then the sweet and beautiful voice is meaningless.
The barber's tone should be soft and pleasant, expressing kindness, enthusiasm, sincerity, friendliness, meekness, individuality and understanding.
Of course, the beautician's conversation ethics should be consistent with words and deeds.
2. Themes and principles of the dialogue:
(1) Correct selection of conversation topics: beauticians should try to understand customers' psychology, so as to choose better conversation topics, such as beauty cosmetics, fashionable clothes, hairstyles, customers' personal interests, customers' personal hobbies or activities, literature, art, tourism, education, local news, holiday arrangements or activities, etc. All these require beauticians to have rich knowledge connotation.
(2) Principles of conversation: In order to make the conversation pleasant and harmonious, the following basic principles should be adopted in the process of conversation: actively open the topic; Talk less and listen more, and don't argue; Always keep a happy mood; The conversation is not monotonous; Don't talk about your private affairs; I would rather talk about ideals than people; Not to mention talking behind people's backs and saying that colleagues have poor skills; Don't talk about, don't ask others' privacy; Don't threaten others by showing that you are better than others everywhere. Use simple and easy-to-understand words and don't swear.
Personal hygiene and health care of beauticians
Good cleaning habits, high standards of personal hygiene requirements and health care rules can not only increase the self-esteem and self-confidence of beauticians, but also meet the needs of beauty work.
1. Good cleaning habits of beauticians:
1) Hair: Hair should be kept clean and washed frequently, and the hairstyle should be suitable for the five senses. People with long hair should cut their hair short at work.
2) Face: The beautician's facial skin condition is the most telling advertisement. Daily facial skin care should be strengthened, and light makeup should be worn at work to avoid makeup removal or heavy makeup.
3) Oral cavity: Keep your oral cavity clean. Do not eat food with pungent taste such as onions, garlic and leeks before going to work, do not smoke, do not drink, and do not chew gum at work.
4) Hand: Strengthen hand skin care to keep hand skin tender; Keep your hands clean, wash your hands before and after work and after going to the toilet, and don't leave your nails long; A not too sharp. When choosing nail polish, choose colorless nail polish to avoid nail polish falling off.
5) Clothing: The clothing is neat, comfortable, fit and generous; Don't wear jewels or rings.
6) Shoes and socks: Shoes and socks are comfortable for feet, and it is not advisable to wear high heels at work; Keep the shoes and socks clean and free of peculiar smell.
7) Bathing: Take a bath frequently and keep it clean.
8) Perfume: Perfume should be fresh and elegant.
2. Personal health care rules for beauticians:
1) Good cleaning habits;
2) Pay attention to oral hygiene;
3) Correct posture;
4) moderate exercise;
5) relax;
6) reasonable sleep;
7) Reasonable diet structure;
8) Healthy psychology