1. Guidance and introduction etiquette ① Use your right hand (four fingers together and straight, palm upward, thumb toward the palm) to guide the direction; ② Sequence of introduction: Those with lower positions are introduced to those with higher positions; juniors are introduced to Elders; company colleagues introduce to customers; introduce unofficial people to official people; introduce domestic colleagues to foreign colleagues; introduce men to women; introduce unmarried people to married people. 2. Tea Serving Etiquette ① Do not pour the tea too full, eight minutes full is appropriate; ② When there are more than two visitors, tea trays should be used to serve the tea at the same time, and the water temperature should not be too hot. If the tea needs to be brewed with boiling water, use your right hand to pour it out. When serving the tea to the right of the guest, you need to remind the guest: "This is your tea. Please use it slowly when the water is hot." ③The order of serving tea is to give it to the guest first according to the rank, and then to the colleagues in the company according to the rank. ④The handle of the teacup should be facing the right side of the guest. 3. Marching Etiquette (1) Plane Marching ① Two people march horizontally, with the inside higher than the outside; ② Multiple people march side by side, with the center higher than the sides; ③ March longitudinally, with the front higher than the back. (2) Going up and down stairs ① When going upstairs, the guest is in front (when the guest is not familiar with the road, the host is in front of the guest on the left, 1 to 1.5 meters away from the guest, facing the guest sideways, and leading the way with his right hand); when going downstairs, the guest is behind . ②Give the inside (the side against the wall) to the guests. (3) Entering and exiting the room ① Guests or those with higher positions go first; ② When entering an unfamiliar room for the first time, the accompanying person enters the room first. (4) Taking the elevator ① If there is no one operating the elevator, the accompanying persons will enter first and then exit; ② If there is someone operating the elevator, the accompanying persons will enter and exit last; ③ On the escalator, guests go first and keep to the right in one direction. 4. Handshake Etiquette ①Handshake order: superior first; master first; elder first; lady first; ② Duration: Use your right hand for 3-5 seconds, shaking slightly up and down. ③Strength: Moderate, a little harder represents enthusiasm and vitality. ④Appearance: Look at the other person with a smile and lean forward slightly. ⑤Taboo: When shaking hands with others while wearing gloves, you should take off your gloves. 5. Business card etiquette ① The order of handing out business cards: subordinates or visitors hand in the business card first, and the person being introduced first hands the business card; ② Give the name to the guest with both hands; ③ Take the business card with both hands, read the other person's name or position softly, and send back your own business card ; ④ Put the received business card into the business card holder in time, keeping in mind the name and position of the other person; ⑤ Taboo: playing with other people's business cards or folding them in your hands; handing the business card to the guest before the boss; ⑥ Meeting guests or going out to attend Before the exchange meeting, check whether you have enough business cards. 6. Meeting etiquette (1) The basic rules for seating arrangement are: right is up (right hand is respected), center is up (middle position is respected), front row is top (front row is respected), facing the door is top (facing the door is Respect), take the distance as the top (stay away from the door as respect). (2) Negotiation seating arrangement A: For large meetings, the chairperson's desk door is set up. The center of the podium is at the top, the right is at the top, and the front row is at the top. The host can be in the middle of the front row or at the far right of the front row; speaking The seat is located directly in front of the rostrum, or in front and to the right of it. B: If the negotiation table for bilateral negotiations is placed horizontally, the guest side is in front of the door, and the main party is in the position behind the door; if the negotiation table is placed vertically, the guest side is on the right side, and the main party is on the left side; the main negotiation The person sitting on his own side should sit in the middle, and other people should follow the principle of high right and low left, and sit on both sides of the interviewer from near to far according to their position; the translator should sit on the right next to the interviewer. C: Multilateral Negotiation All parties are free to choose their seats. There is a main seat facing the door. The speaker goes to the main seat to speak. Others face the main seat and sit with their backs to the door. (3) Seating arrangement for negotiation and signing A: Bilateral signing The signing table is generally placed horizontally, with the signer sitting facing the facade, with the guest on the right and the host on the left; the participants stand in line behind the signer, with the center higher than the two sides and the right side higher than the left. B: Multilateral signature: The signature table is placed horizontally, with only one signature position facing the door. The signers sign in a certain order (such as the stroke order of the name, the order of the position, or the English alphabetical order of the country, etc., to ensure fairness). 7. Ride Etiquette (1) Business van: The position in the middle and front near the door is the upper position. (2) Jeep: The front passenger seat is in the upper position. (3) Double-row passenger car ① If the relationship is good, the owner will drive the car himself, and the front passenger seat will be in upper position. ② When driven by a professional driver, for general business matters, the upper position is on the right side of the rear seat by the door. ③ If a professional driver drives, picks up high-ranking officials or famous figures, and has privacy requirements, the driver on the left side of the rear seat directly behind the driver is in the upper position. (4) Arrangement of seats when sharing with others ① When the owner is driving by himself: the right side of the front row is the first place, the right side of the rear row by the door is the second place, the left side of the rear row by the door is the third place, and the rear row is the third seat. In the middle of the row is fourth. ② When a professional driver is driving: the right side of the rear row is first, the middle of the rear row is second, the left side of the rear row is third, and the right side of the front row is fourth. (5) The order of seats on the train is oriented to the train movement. Taking the four seats on the right side of the corridor as an example, the front seat by the window is the first seat, the reverse seat by the window is the first seat, and the seat on the left side of the front seat by the window is the third seat. , the fourth seat is on the right side of the window seat. 8. Banquet Etiquette (1) Banquet Seating Sorting A: Sorting Principle: Facing the door is top, and the distance is top; the center is top, and the right side is top; facing the stage is top, and the open is top. B: Table distribution Based on the position of the main table, the distance is the same, with the right high and the left low; the same direction, near high, far low; for the main position, all tables are in the same direction.
(2) Chinese restaurant seating arrangement A: Sorting principle: Farthest is top, facing the door is top; right is top, middle is top; viewing is top, wall is top. B: Seating distribution: The center of the front door is the seat of honor. The host, left, and guest sit on either side, or the host and guest sit staggered. The closer the seat is, the higher the seat of the chief. At the same distance, the right is higher and the left is lower. (3) Ladies are given priority in the seating arrangement of Western food, respect the guest of honor (the male and female guests of honor sit close to the hostess respectively), respect the right (the male guest of honor sits on the right side of the hostess, and the female guest of honor sits on the right side of the male host), and distance positioning ( The closer to the main position, the higher the status), the front door is on top, and the arrangement is cross (male and female, strangers and acquaintances). (4) Chinese and Western food dining etiquette A: Western food: Fork in the left hand, knife in the right hand; put the knife and fork together on the plate to show that you have finished eating; if you have not finished eating, place it in a figure eight or cross on the plate, with the knife edge facing inward; except for drinking He eats without a spoon outside of soup and does not speak when his mouth is full of food. B: Chinese food: Don’t make annoying noises; don’t point chopsticks at people; don’t stand up to pick up vegetables; don’t pick fat or thin ones; don’t force others, especially ladies, to drink; pick up easily fallen dishes on a dining plate; use serving chopsticks. It is best to ask others for their opinions when serving food to others or smoking yourself; do not talk about disgusting things during meals. C: Buffet: Take as much as you want, don’t waste it; don’t mix vegetable tongs. 9. Office Etiquette 1. Telephone Etiquette (1) When making phone calls, ① avoid making business calls during lunch breaks and off-duty hours; ② confirm the identity of the other party after the call is made, and ask the other party if it is convenient to speak; ③ speak in a smiling tone; ④ stay quiet when others call . (2) Answer the phone ① Answer the phone after three rings. If there is a delay, apologize to the other party; ② Announce your name, answer the call with a smile, and keep the volume at a volume that does not affect your colleagues and can be heard clearly; ③ Do not eat in your mouth. (3) Transfer the call ①Clearly ask for the identity of the caller and tell the person who answers the phone. ② Use polite words when filtering calls; ③ When the other party leaves a message, repeat the other party’s message, write a note and stick it on the desk of a colleague, or notify the colleague by phone; ④ Handle things for others, leave your name, and inform colleagues of the handling content and results. . (4) Hang up the phone ① Make sure the other party has hung up before hanging up; ② Put the phone down gently. 2. Cell phone etiquette: ① Call the customer’s landline first, then call the mobile phone when you are away; ② Do not disclose your colleagues’ mobile phone numbers to others without their consent; ③ The volume of mobile phone ringtones should not affect other people’s work; ④ The content of mobile phone ringtones is civilized; ⑤ During meetings or training, turn off your mobile phone or put it on vibrate; ⑥For confidential matters, it is advisable to use your mobile phone to make or answer calls in a place away from others. 3． Email etiquette ① Use Chinese phrases in the subject and should not be left blank or in English; ② Reply to the email of the day on the same day. If the problem cannot be solved that day, give the other party a final time commitment to solve the problem; ③ Each email should have a reply, "Received Arrived, thank you!” or “Processed, thank you!” or set the automatic reply of the email; ④For external formal emails, your personal business card should be inserted at the end of the email; ⑤Check carefully whether the entered content of the email is correct and whether the attachment is attached before sending it Email; ⑥ Say hello to the recipient at the top of the email, and finally thank or wish you well; ⑦ Do not send emails with attachments that are too large or send confidential documents by email. 4. Office etiquette in words and deeds ① No part-time jobs or competitive investments; ② Comply with confidentiality regulations; ③ Do not misappropriate company property and property for personal use; ④ Treat colleagues or customers equally, neither humble nor arrogant; ⑤ Do not develop office romances within the company; ⑥ Do not communicate with each other in private ⑦ Do not comment on colleagues or inquire about other people’s privacy; ⑧ Do not spread gossip; ⑨ Do not make uncertain promises to customers at will.