Enjoy this exclusive masterpiece - Metropolis No. 2 Group is a magnificent display of design aesthetics, quality and craftsmanship, landscape and humanistic elements!
On the day of delivery, the company’s general manager Li Lihui and deputy general manager of the marketing and customer service department Lu Tao took the lead in setting an example, and the joy of handing over the new house was staged in a high-profile manner. Warm reception, standardized procedures, the warmth of returning home, and joyful laughter were present throughout the event. The corporate philosophy of "Mission, Value, and Responsibility" has once again been perfectly interpreted.
The total number of households in the Xindu No. 2 group this time was 241, and 223 customers signed in on-site. The actual number of households handed over was 222, and the success rate of handover was as high as 99. Set a new record in housing delivery! Especially on December 15th, a total of 85 households signed in to receive houses, and the actual number of houses successfully delivered was 107. This created a miracle in the delivery of Chongqing Company in the past years - the number of units actually delivered exceeded the number of units signed in for the first time. All staff worked hard to The determination to cure diseases with medicine and the rule of law to control chaos, the courage to scrape bones to cure poison and the courage of a strong man to cut off his wrist to charge into battle and overcome difficulties! It set a new record for property delivery in the Chongqing real estate industry and made a significant contribution to the profit-making work of the Chongqing company! This house delivery work was successfully completed!
New Metropolis Land No. 2 is composed of 5 high-rise residential buildings. It is the first centralized handover organized by the New Metropolis project. "Check for leaks and fill in the gaps, prepare for rainy days, and ensure the safety of the handover." "Network" is the mainstream tone of this handover. To this end, the company fully absorbed the handover experience of previous projects in terms of pre-handover rectification, hierarchical control, preparation and organization, personnel training, on-site planning, etc., and achieved good construction period control and quality improvement. Upgrading of files, implementation of rectifications, comprehensive property services, and innovative activities.
1. "While the troops and horses are not moving, food and grass go first." Be energetic and make full preparations.
In early October 2019, the Sky Tower, which refreshed the model of tea garden human settlement, rose from the ground and towered into the clouds, with simple lines and unique style. The design concept of new modernism is integrated with the solemnity and rigor of the government building. In order to make this land the pride of Nan'an District and the landmark of the tea garden, Chongqing Company established a cross-department handover project headed by executive directors Wang Wei and Lu Tao. The leadership team, specifically a combat team composed of BBMG Dacheng Project Department, Marketing Customer Service Department, Planning Department; Zhongyuan Real Estate Responsibility Team and Yongsheng Property Responsibility Team, attaches great importance to strategy and strictly controls details in order to further improve the delivery quality , starting from the opening week, the house delivery team organized several special meetings on house handover and house handover rectification meetings. From the customer's perspective, high standards and strict requirements, we worked hard and insisted on exchanging the "tightening spell" of the task for the customer's "reassurance"!
The company's General Manager Wang Wei and Deputy General Manager Lu Tao are bold and targeted, with the goal of "strengthening rectification, focusing on details, and laying a solid foundation to promote the successful start of the housing handover work in the new city." The overall idea, from ideological propaganda and guidance to deployment and arrangement, is step by step, the whole process, zero tolerance, full coverage, strong and high pressure! In response to the customer's objections to the landscape, the management team was required to start with the trees, check the tree height, crown, and tree diameter on a tree basis, and review the shrubs according to the designed plants and density, focusing on the progressive and well-proportioned minimalist lineism of the landscape squares. idea. This requirement for landscape work is no longer just engineering construction, but the soul state of artistic sculpture, so that the landscape presents not only visual enjoyment, but also an artistic feast. General Manager Lu Tao is strategic, courageous and resourceful, using strong medicine to eliminate old problems and reform old ones. Combining the characteristics of handovers over the past few years and the regional characteristics of Chongqing, he boldly innovates and makes breakthroughs in the handover work, and improves the handover process. Healthy adjustments played a decisive and important role in the success of the entire housing handover work.
For community landscape walls, entry lobbies, park water bodies, and indoor defects, all subcontractors and property management companies are required to "find gaps, change work styles, and implement implementation, In order to promote the purpose of "seeking truth from facts and producing results in the new city", we have listed work lists, section lists, and responsibility lists, and followed up on their implementation. We have carried out "look back" work again and again, and held "big inspection" meetings again and again. Modified the "customer" rhetoric, and held more than ten meetings of various sizes before handing over the house to prepare for rainy days and nip problems in the bud! This laid a solid foundation for the complete success of the house delivery work.
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2. "Soldiers are like water, avoid the real and attack the weak." With guns loaded and live ammunition, all members move forward with determination!
Successful handover activities are inseparable from detailed and in-depth overall arrangements and effective execution. To this end, the New Metropolis handover team carefully organized and planned rationally, starting from the perspective of organizational effectiveness. , personnel arrangements, risk management and control to on-site atmosphere and other aspects are checked and improved one by one, which effectively promotes the smooth progress of the owner's home inspection in one go
(1) "Horizontal to edge ", vertically to the end", strengthen hierarchical control, and insist on assigning responsibilities to everyone
On December 13, 2019, the last meeting on the handover work was held at the BBMG Dacheng Badminton Court, based in Nanshan County The handover activity was launched on the same day, so Manager Luo Dabin carried out a scientific and reasonable division of labor in terms of organizational efficiency. The handover team of Xincheng City, with Secretary Chen Naxin as the top leader, Vice President Zhang Xiaojuo and Director Wang Jinchao as the specific execution team, was officially launched to ensure the handover. The work was efficient and stable. Mr. Zhang and Mr. Wang immediately held a special meeting to once again refine the details and specific requirements on the handover details, on-site organization, external rhetoric, emergency management, etc., emphasizing that each department and department Responsibilities, clarified the precautions for handover, and specifically proposed the intensity and requirements for each section to cooperate with the specific implementation on site. The guiding ideology of "winners win first" served as the finishing touch in the name of the successful handover work!
(2) Fully authorize, give it a go, and strive to win the battle to deliver housing and maintain the base
In order to sprint towards the annual end In order to carry out the task of profit, Mr. Zhang and Mr. Wang gave bold delegation of authority and pre-war encouragement to the on-site staff! "Don't be afraid of facing customers. In front of customers, speak boldly and do things boldly. Don't ask about the process, only look at the results. Even if you are one step behind, it doesn't matter. We will stand up for you." Manager Lin Feng authorized on the spot "One For rectification issues worth less than 1,000 yuan, it is OK if you directly handle them on site. I will contact the construction company. If there are more difficult customers who need me to contact the construction company, just call me.” The result-oriented leadership really makes the site more comfortable. The staff is enthusiastic and gearing up to welcome the guests home!
(3) To unify thoughts and boost people’s hearts, pre-war mobilization of brother units is essential!
The high degree of unity of will within the company is not enough to ensure the final victory of the house delivery. The integration of resources and the best use of personnel are the strategic requirements for this handover work. The handover drill will be held on December 13 Afterwards, the team members made pre-war adjustments based on their effects. First, the project general manager of Yongsheng Property, Lu Lianwang, was asked to be the general conductor of on-site home inspections. The marketing director of Yongsheng Property, Liu Kesong, was the general conductor of the property delivery performance. The regional general manager of Yongsheng Property, Yang Fahai, and the project Manager Zhou Zerui is the primary person in charge of on-site property management and customer handling. Secondly, the problems existing at the drill site are checked again and rectified to strengthen immediate implementation. Deputy General Manager Zhang Xiaojuo’s "pioneer" spirit and "craftsman" concept are undoubtedly highlighted. The community gate curtain wall The display effect of the water body was not good, so they shouted: "Everyone, do your best. No matter how late you are today, I will accompany you. I will not leave until you are ready." The staff felt that the leadership was persistent, and everyone was not afraid of the severe cold in winter and went into the water with bare feet. In-depth investigation and finally perfect presentation! Third, in order to ensure seamless cooperation among all brother units, a pre-war summary was held after the exercise. Property Manager Yang collected more than 50 on-site problems and solved them one by one. All employees were required to complete and pass the inspection that night before leaving work. At the same time, Manager Zhou Zerui listed more than 30 specific requirements for the formal handover on the next day, and provided training in place and sent them to everyone in groups. He had zero tolerance for mistakes in the handover and made detailed arrangements to ensure the orderliness of the site!
(4) Improvement is based on summary, success comes from failure!
During the handover of the new city, Deputy General Manager Zhang Xiaojuo and Director Wang Jinchao paid close attention to the entire process from identity verification to property handover, and were hands-on from on-site presentation to customer complaints. All issues were addressed Gather together and conquer the solution at the first time! As soon as Mr. Zhang discovers that customers are protesting in groups,
, immediately notified the on-site attack team to rush in to solve the problem, from Zhou Xu of sales to Yan Heng of engineering, from Yin Guifang of planning to He Wencan of finance, from Bao Longteng of Zhongyuan to Zhou Jingjing of Yongsheng (Bao Qian can’t remember) The name has been chosen, but your contribution has contributed indelibly to the final successful delivery). From the external lawyer Zhou to the general contractor Yang Shuo, from Lin Feng in the leadership to Luo Dabin who is far away in Nanshan to overcome difficulties, everyone has their hearts in mind. In the new city, we work together and work hard to make progress! During the handover period, if you lack resources, go to Mr. Zhang and he will immediately provide you with strong support. If you are scolded by the customer, go to Mr. Zhang and a dose of "heart booster" will revive everyone with full blood and full blood! Under Mr. Zhang's planning and planning, we have a short meeting every day to summarize experience and improve efficiency. The meetings brainstorm and everyone offers suggestions, which effectively promotes the moment to be better than before and today to be better than yesterday. It is true that " New every day, new every day, new again every day”!
3. "The concerns of the wise are mixed with interests and harms." The engine delivers miracles through the right approach.
What is good must be harmful, what is good must be bad, don’t be knocked down by difficulties, don’t be fooled by appearances! The "Tao" spirit headed by Secretary Chen, Mr. Zhang and Mr. Wang fully demonstrated the disruptive success of house delivery, effectively implemented pre-delivery risk management and control, deepened the implementation of pre-delivery drills, comprehensively controlled the on-site delivery atmosphere, and deepened the implementation of customer emergencies. Management, the "Three Dares" spirit of daring to take responsibility, daring to innovate, and daring to let go allows us to practice it from top to bottom, delegate power at every level within the scope of control, and encourage fighting morale at every level! We are moving forward! ?
(1) The "Overcome Difficulties" countdown display stand stands across the company's door, sounding a loud clarion call for everyone to move forward bravely. To this end, we are ready to go. First, we will sneak into the new urban owner group, and use our identity as owners to promote and disintegrate. Second, we will target the problem in a targeted manner. From leaders to employees, from internal to external, everyone will work together to defeat each one. Third, It is to highlight the advantages and drive away the dark clouds with the light of the sun and the moon!
(2) To avoid risks and use the power of the government to reach the top of the enterprise, after careful consideration by the company leaders and legal affairs, various details of the delivery were adjusted and optimized. In particular, the division of responsibilities in the publicity section and the wording and sentences for the customer form were studied one by one and every word was carefully considered. This highly reflects the meticulous and rigorous style of a large responsible company. The delivery site is well organized and the operation is standardized! The staff were warm and courteous when signing the contract, the key issuance was fast and accurate, the ticket exchange was accurate, and the entire delivery site was in order and well-scheduled! Demonstrated advanced service awareness and standard etiquette style.
(3) With all preparations, Tianqiong is off to a good start. December 14th and 15th, under the outstanding leadership of the company’s leaders, is destined to be an extraordinary day. After everyone Carefully organized and carefully prepared, the first product delivery event of Xindu City was successfully held. The delivery site had a warm atmosphere, a pleasant environment, and orderly, with festive entrance packaging, warm small embellishments, warm welcome slogans, and warm "Let's get started" ”, professional welcome etiquette, various pastries and drinks, the overall atmosphere is festive and peaceful! A cordial "Hello, welcome home" greeting gives the owner attention, warmth, and the warmth of returning home.
A loud shout of "Open the door and see the gold" shouts out the momentum and blessings of Jinyu Dacheng! The entire house delivery section is divided into areas according to service functions according to local conditions, such as the check-in reception area, financial settlement area, home inspection waiting area, property affairs group, etc. Each area is equipped with full-time service personnel to provide drinks, pastries, medical kits, sewing kits, charging kits, and testing tools. We provide special services such as comprehensive beautification, lighting, and humanization of the event site and layout standards. Because we understand and are familiar with it, we are serious and meticulous! The professional home inspection team gave each owner a comprehensive and detailed explanation and inspection. The communication between the customer and us was very pleasant, which fully demonstrated the pure quality of the product and set a new record in the history of delivery!
The new district and new city show international style, high-rise and large layout ***Welcome to my guests! During the handover period, we provide excellent service, professionalism, strict discipline and well-trained staff! Taking customer satisfaction as our goal, and affirming our efforts yesterday with a gratified smile, we work hard to move forward and keep making progress. In the days to come, we will "work hard to conquer the obstacles, gather our strength and start again"!