Housekeeping service refers to a service in which the owner of the family assigns some trivial, complicated or technical tasks in household affairs to a housekeeping company or professionals to complete them on his behalf. Housekeeping service is a cross-century "win-win" project. On the one hand, it provides families with a service system in the areas of nanny, nursing, cleaning, repair, tutoring, logistics and distribution, home management, cleaning and hosting, etc., thereby liberating the owners of the family from trivial and complicated housework to engage in their Come up with what you are willing to do and what you want to do. On the other hand, it is one of the main channels to solve the reemployment problem. According to a survey by the Ministry of Labor and Social Security, the domestic service industry has huge employment potential and can provide at least more than 5 million jobs for our country.
A few years ago, domestic service was still an unfamiliar term to the majority of people, and its germination could only be vaguely discovered in the nanny agency market. As my country's market economy continues to develop and mature, the issue of industrial structure adjustment is facing us. Reducing the proportion of the primary and secondary industries and increasing the proportion of the tertiary industry, the service industry, is not only the inevitable result of the implementation of the market economy (the market economy is a service economy to a certain extent), but also conforms to the rising demand for household service consumption. reality.
In 2000, the Ministry of Labor and Social Security officially recognized the profession of "domestic service", and domestic service embarked on its own "professional" development path. Recently, the Ministry of Labor and Social Security proposed developing domestic service as a new area to expand employment, a move that treats domestic service as a formal occupation in the country.
At present, my country's housekeeping service industry has begun to take shape. Many housekeeping service companies have sprung up in various cities, and some have even formed certain brands. The scope of services is expanding day by day, the internal division of labor has become more refined, and service content has begun to be graded. . The craze for consumption of housekeeping services has formed, and a new consumption fashion (housekeeping services as gifts) has appeared in people's field of vision. Some businesses treat housekeeping services as "thank you gifts" to repay their customers; bosses use housekeeping services as "warm gifts" to reward their employees; children use housekeeping services as "filial piety gifts" to offer to their parents.
As the pace of life of urban residents continues to accelerate, the prospects of the domestic service market will be broader, but at the same time, it cannot be ignored that as a rising industry, the domestic service industry should also be scaled up and standardized as soon as possible. Put it on the agenda.
Nowadays, the word "nanny" has been replaced by the word "housekeeper", which shows that after improving one's own quality and professional skills, one's social status has improved and she has been universally respected by people.
With the development of the economy and society and the improvement of people’s material and spiritual lives, people’s requirements for housekeeping services are becoming increasingly standardized, professional and systematic. In order to adapt to this requirement, the requirements for housekeeping service engineers Professional skills training has become inevitable.
Modern housekeeping service is a complex, comprehensive and high-skilled service work, so the training of housekeeping service technicians has become a basic requirement for housekeeping service, and it is also an important step for housekeeping service providers to improve service quality and service. Skills are the way to go.
Domestic service workers are skilled talents, so skills must be the main breakthrough point when training domestic service workers, that is, focusing on skills training and taking into account theoretical training.
Explanation of Housekeeping Services
Housekeeping refers to the management of family affairs. "Government" refers to administration and management, which contains three contents: first, planning and decision-making, second, leadership, command, coordination and control, and third, reference, supervision and evaluation.
(2) Housekeeping refers to things related to the lives of all or part of the family members in the small group of the family. It has a meaning of "official affairs" and also contains the meaning of "important matters" . In practice, it requires us to focus our main attention on big and important things, that is, we should first focus on important things related to the overall situation. Of course, big things and small things are related to each other, and small things cannot be ignored.
(3) Housekeeping also refers to the rules or codes of conduct for family life. There need to be some regulations on behavior and relationships in family life. Some are written down, some are verbal agreements formed through negotiation, and some become unwritten customary rules in long-term common life. These rules may be comprehensive or individual. For example, special provisions are often required for study and entertainment.
(4) Housekeeping refers to practical knowledge, skills and techniques in family life.
Family affairs are very specific and practical. People's cultivation, understanding, and management must be combined with daily behaviors to express their intentions and realize their wishes.
(5) In short, housekeeping is the scientific understanding, scientific management and practical operation of various affairs related to each family member in the family, so as to facilitate the peace and comfort of family life and ensure the harmony and harmony of family relationships. Intimacy, as well as the all-round development of family members
Reform and opening up have further refined the social division of labor. Domestic services with families as the main target are gradually accepted by people, and modern society has higher requirements for domestic services. Strictly speaking, housekeeping services in the modern sense, in addition to retaining the most basic core of buying, washing, and cooking, have been injected with many era and cultural aspects, such as room decoration, flower care, beauty and health care, nursing care, and automobiles. Maintenance, pet raising, etc. It is precisely because of this qualitative change that today's housekeeping services require practitioners to have higher comprehensive qualities in other aspects in addition to physical strength.
General idea: Based on your actual situation, first contract the installation, repair and maintenance services of small household appliances of small brands; develop and establish the first brand range hood professional cleaning and maintenance service team in Taiyuan City; reach the goal of contracting services of big brands Finally, a powerful brand service company was established. In the long run, we will become a user-based service company or property company, and conduct all business based on user needs. (So ??the user is the basis: (Personal opinion:) If I am a user of brand A, from sales, installation to scrapping, the entire use process is to choose the manufacturer's service. When I require the manufacturer to provide door-to-door service, it is only for This product serves; when there is a need for other housekeeping services, it is powerless. Brand A is the product I purchased; if we think about it the other way around, if the service company does not provide product services but services that users need, the housekeeping company's business is It will be very broad. (In disguise: users are our "products" and we are responsible for them) What we have to do is to provide management and high-skilled comprehensive services.
Initial stage: For those who don't. The corresponding user groups can only be driven by product users to develop user information, let users understand us, do corresponding publicity, and drive corresponding business at different levels:
< p> Undertake delivery, installation, and maintenance services for range hoods, electric water heaters, gas stoves, disinfection cabinets, and sinks;Create a self-created brand of cleaning and maintenance for range hoods;
Development Double-glazed openings, wall holes, stove and sink openings, hollow walls and other difficult installations in shopping malls (Gome, Suning, Sanyou and major decoration cities, etc.) as well as May Day and National Day emergency services
< p>1. Undertake delivery, installation, maintenance, and cleaning services for range hoods, electric water heaters, gas stoves, disinfection cabinets, and sinks;Currently contracted brands: Chuzhibao, Sideron, Hisense, and Wan Hi;
Development area: Zhengzhong Kitchenware City; Heping Decoration City; Dongxing Decoration City;
Service method: Bring goods for installation;
Delivery: from The manufacturer brings the goods or rents a small warehouse with a deposit (to ensure timeliness in the area)
Installation: unified material price list and timely door-to-door service;
Maintenance: parts purchased with a deposit. The maintenance service policy will be written off and sales will be provided with timely door-to-door service;
Cleaning: Make an appointment for door-to-door cleaning and maintenance according to the unified price list;
2. Create a self-created brand of range hood cleaning and maintenance work;
Methods for contracting to clean range hoods:
1. Coordinate with the community property management for cleaning and maintenance promotion work:
Idea: There are residential or residential areas in the Wanbolin area. The doorman and the entire community gate have access, so centralized publicity can be achieved.
Coverage: Xiaojingyu Street; Xiayuan to the west entrance of South Inner Ring Street; Qianqian Road; Xiayuan to the west entrance of Yingzexi Street; Houwang Street;
Approximate community: Huayu Community; Dazhong Middle School Community; Dazhongchang Beimen Community (covering the West District and Qiandailei); Gasification Daxi District; Xiaojingyu Boiler Plant Community; Gasification Xiaoxi District; Xiayuan Community; Qianqian Road Luqiao Dormitory; No. 2 Community of the 12th Bureau ; Electronic Factory No. 2 West and East Districts; Gasification East District and Houwang West Street Community District; Hongfeng Garden West District; University of Finance and Economics South Campus; Southwest Garden; Xiaojingyu Street and Hepingyuan Community; Yuan Shangyuan Community; North Campus of University of Finance and Economics; < /p>
2. Do publicity work when delivering, installing, and repairing kitchen appliances;
Ideas: Face-to-face publicity for beginners, issue business cards, and a list of reasons for professional cleaning (can be front and back or single It can allow brands to sponsor their products and save printing costs); stick stickers (gas meters and nearby areas are not easy to lose); return user information to the service point and enter it into the database for management.
3. Undertake the cleaning and maintenance business of kitchen appliance brands;
Idea: In order to ensure a fixed customer base, cooperate with a medium-sized brand and let it provide service clothing, and embroider the brand name and cleaning name on the back; (Can do product brand promotion and cleaning service brand promotion and solve clothing cost problems)
Priority service must be given to the cleaning costs of this brand.
Develop and sell double-glazed glass openings, wall holes, stove and sink openings, hollow walls and other difficult installations in shopping malls (Gome, Suning, Sanyou and major decoration cities, etc.) and May Day and National Day emergency services.
Service philosophy: "One thing, two things". The first one is "people-oriented", and the second high is to improve people's quality of life.
Housekeeping service is a systematic science that integrates natural science, social science, applied science, life philosophy, life art and crafts, and widely involves food processing, cooking, family marriage, childcare, and family ethics. , social etiquette, family business management, family consumption and other fields. The family is a personal space that is highly private and exclusive. The personal quality of domestic service practitioners will directly affect the lives of the families being served. Therefore, citizens have two doubts about domestic consumption: first, there is no sense of security; Second, there are questions about the health and personal hygiene habits of housekeeping staff. In order to solve these two problems: first, the source must be reliable, and all employees' certificates must be complete and valid to give customers a sense of security. Second, domestic service employees must pass the physical examination at a national regular hospital and hold a health certificate. At the same time, they must also be trained Its good hygiene habits and correct hygienic operating methods. There are currently many units providing housekeeping services, but the quality of the personnel is uneven. Therefore, the most important thing to call for in current housekeeping services is the establishment of housekeeping service agencies to ensure that the overall quality and level of housekeeping service personnel are improved and a good housekeeping industry standard is introduced. It is imperative.