I answered it myself, but the answer is not certain, it is for reference only.
National Enterprise Employee Quality Knowledge Competition Test Questions
1. True or False Questions (mark √ if correct, × if incorrect. Please write the answer on the answer sheet)
< p>1. The pursuit of excellent performance is an important trend in the development of quality management in the 21st century. √2. Quality refers to the extent to which a product meets customer needs. ×
3. Integrity is the most basic business ethics for enterprises to participate in market competition. √
4. The industrial product license system and ISO 9001 quality management system certification are different in nature. The industrial product license system is mandatory, while ISO 9001 quality management system certification is voluntary. √
5. American quality management expert Crosby believes that quality refers to conformity, which refers to the degree to which a product meets customer requirements during use. ×
6. Corporate social responsibility means that the company operates in accordance with the law and does not produce fake and inferior products. ×
7. In an enterprise, the subject of quality improvement can be an individual employee or a team. √
8. Methods of understanding customer needs and measuring customer satisfaction should be adapted to the organization's strategic planning and development direction. √
9. In the GB/T 19001 standard, "product" refers to the expected result output from the product realization process. √
10. According to the performance excellence model, the management maturity of the organization can be evaluated. √
11. Imported products sold in the Chinese market do not need to be marked with Chinese labels on their packaging. ×
12. The Product Quality Law does not apply to naturally occurring products that have not been processed or made, such as raw coal, petroleum, and primary agricultural products. √
13. When the production process is under control, product quality will not fluctuate. ×
14. If a product has performance failure within 15 days from the date of sale, consumers can choose to exchange or repair it. When exchanging goods, the seller shall exchange products of the same model and specifications for consumers free of charge, and then recover compensation from the manufacturer or supplier in accordance with the law or handle it according to the purchase and sale contract. √
15. Products with compulsory quality certification implemented by the state will not be allowed to enter the market without the quality certification mark attached. √
16. The ISO 9000 international standard divides products into four major categories, namely hardware, software, services and process materials. √
17. Total quality management emphasizes that "it starts with identifying customer needs and finally meets customer needs." Among them, customers refer to the final customers outside the organization. ×
18. According to the binding classification of standards, standards can be divided into national standards and enterprise standards. ×
19. The combination of education and punishment is the most effective way to prevent quality errors. √
20. Using control charts, you can find out the main causes of quality problems. ×
2. Multiple-choice questions (please blacken the sequence number of the option you think is correct on the answer sheet)
21. Mr. Deming, the master of quality management, in his famous quality The Fourteenth Article of Management states, "Stop relying on inspection to achieve quality." The meaning of this sentence is (B).
A. The company hires too many inspectors, which is uneconomical for operations.
B. Quality is determined by design and production, not inspection.
C. In most cases, the operators themselves should ensure quality rather than relying on inspectors.
D. The efficiency and accuracy of manual inspection are low, and quality cannot be guaranteed by relying on inspection.
22. Supplier performance appraisal should include (C) objectives.
A. Quality, price, delivery, service, social responsibility
B. Quality, price, delivery
C. Quality, delivery, service
D. Quality, delivery, service, social responsibility
23. A batch of products is divided into first, second and third levels. Among them, the first-class product is twice that of the second-class product, and the third-class product is half of the second-class product. If one product is randomly selected from the batch, the probability that this product is a second-class product is (D).
A. 1/3 B. 1/6 C. 1/7 D. 2/7
24. The national standard of "Excellence Performance Evaluation Guidelines" is not a tool for (D) .
A. Guide the organization in planning and obtain learning opportunities
B. Communicate and share quality management practices within the organization
C. Provide services to the organization Create value for relevant parties
D. Conduct compliance evaluation for the organization
25. For a stable production process with a normal distribution, calculate its process capability index Cp = 1.65, Cpk =0.92. At this time, the following judgments should be made about the production process (B)
A. The mean value of the production process deviates too far from the target, and the standard deviation of the process is too large.
B. The mean value of the production process deviates too far from the target, but the standard deviation of the process is acceptable.
C. The mean deviation of the production process from the target is acceptable, but the standard deviation of the process is too large.
D. It is impossible to judge whether the mean value of the production process deviates from the target or the standard deviation of the process.
26. A company that manufactures and sells computers promises a one-year warranty and lifetime maintenance. Recently, I often receive letters or phone calls from consumers, reporting that computers purchased less than a year ago have malfunctioned, and the company has paid a large sum of money to repair them for free. From the perspective of quality cost, what type of quality cost does this expense belong to? (B)
A. Internal quality cost B. External quality cost C. Prevention cost D. Appraisal cost
27. When a set of independent variables X1, X2,…,Xn are all There are corresponding dependent variables Y1, Y2,...,Yn corresponding to them. To study the relationship between these two sets of variables, (B) can be used.
A. Pareto chart B. Scatter chart C. Histogram D. Cause and effect diagram
28. Kano, a Japanese quality expert, believes that people will be satisfied if they provide enough, but they will also be satisfied if they do not provide enough. The quality characteristic that does not cause dissatisfaction is (B).
A. Necessary characteristics B. Charming characteristics C. Inherent characteristics D. Linear characteristics
29. Julan’s quality management trilogy refers to (C).
A. Quality planning, quality organization, quality control
B. Quality organization, quality leadership, quality control
C. Quality planning, quality control, quality Improvement
D. Quality organization, quality control, quality improvement
30. Analyze a certain process, collect data on the product within a week, and measure an important quality characteristic and draw a histogram As follows:
The following statement is incorrect (B)
A. There is an abnormality in the process B. Some data in the middle of the distribution must have been eliminated
C. The data may come from two groups D. The countermeasure considered is to stratify the data
31. Determining the mission and vision of the enterprise and formulating quality strategies are the prerequisites for the enterprise to maintain strategic competitiveness, mainly in quality management ( D) reflected in the principles.
A. Continuous improvement B. Mutually beneficial relationship with suppliers C. Customer focus D. Leadership role
32. The production rhythm in lean production refers to (B) .
A. Production cycle B. Production rhythm consistent with customer needs
C. Synonym for cycle time D. Completion time
33. Usually ( B) as the "first process" of total quality management activities.
A. Standardization work B. Quality education and training C. Quality information work D. Measurement work
34. Control charts and (B) are collectively called the two major statistical quality control pillar.
A. Regression analysis B. Statistical sampling C. Orthogonal test D. Variance analysis
35. The top management team of a company wants to formulate a five-year corporate development strategic plan. They chose the horizontal comparison method to evaluate the company's innovation capabilities and formulate strategic goals. At this time, the comparison object they choose should be (A).
A. The most innovative enterprises in the same industry at home and abroad
B. Large-scale enterprises in the same industry
C. Manufacturing enterprises in developed countries
D. Companies in the same industry in Asia
36. The earliest quality management expert who proposed the concept of total quality management was (C).
A. Deming B. Shewhart C. Fagan Nanny D. Juran
37. Implementing the principle of (A) is the core idea of ??modern quality management.
A. Prevention first B. Quality system certification C. Product quality supervision and inspection D. Quality inspection
38. Food that has exceeded the shelf life (D).
A. Can continue to be sold B. Can be sold at a reduced price C. Can be sold as processed products D. Cannot be sold
39. (D) is the first person responsible for the quality and safety of the enterprise.
A. Head of the safety department B. Head of the production department C. Legal representative D. General manager
40. Daily inspections of equipment by production line employees are part of comprehensive equipment maintenance (B).
A. Planned maintenance B. Independent maintenance C. Quality maintenance D. Item-by-item improvement
41. Electric water heaters cannot leak electricity, which belongs to the quality characteristics of aspect (B).
A.Performance B.Safety C.Psychological D.Economy
42. If social groups and intermediary agencies make false promises on product quality, causing losses to consumers, it is not the same as the product. Producers and sellers bear joint and several liability. "Joint and several liability" refers to (A)
A. Civil liability B. Administrative liability C. Fine D. Director liability
43. Protecting the legitimate rights and interests of consumers is (C) *** Same responsibility.
A. Industrial and Commercial Bureau and Consumers Association B. Quality department and Consumers Association C. Whole society D. Social groups and Consumers Association
44. The quality policy should be determined by the organization (A ) is formulated for release.
A. Top managers B. Management representatives C. All employees D. Trade union organizations
45. Products that customers originally thought were of good quality no longer do so due to changes in consumption desires. recognized. This shows that the mass has (C).
A. Broadness B. Hierarchy C. Timeliness D. Randomness
46. Certification is a conformity assessment activity that ensures that products or management systems comply with technical regulations and (D) .
A. Standardization method B. Quality method C. Consumer rights protection law D. Standards
47. Observe, measure, and test one or more quality characteristics of the product, The technical inspection activities to determine the conformity of each quality characteristic are (C).
A. Quality audit B. Process identification C. Quality inspection D. Quality inspection
48. In 5S management, clean and classify on-site items and clearly distinguish between the ones to be used and The activity of removing unused items and clearing them from the scene is (A).
A. Arrangement B. Rectification C. Cleaning D. Self-discipline
49. In enterprise on-site management, the widely adopted principles of visual management do not include (D).
A. Visualization B. Transparency C. Boundaryization D. Formalization
50. When an enterprise implements total production maintenance, it should be based on (C).
A. Full staff training and independent security B. On-site management and safety environment
C.5S management and visual management D. Full staff participation and group improvement
< p>51. The activity topics determined by the QC team with the purpose of stabilizing process quality, improving product quality, reducing consumption, and improving the production environment are (A).A. Key research topic B. On-site topic C. Innovative topic D. Management topic
52. QC group activities originated from (A).
A. Japan B. United States C. Sweden D. China
53. According to the path of Six Sigma improvement, the correct order of the following arrangements is (D). Among them, ① represents improvement, ② represents definition, ③ represents measurement, ④ represents analysis, and ⑤ represents control.
A. ①–②–③–④–⑤ B. ②–⑤–①–④–③
C. ②–④–③–①–⑤ D. ② –③–④–①–⑤
54. In the occupational health and safety management system, handling should be carried out after an accident occurs, and the purpose of handling is (C).
A. Take preventive measures B. Take corrective measures
C. Reduce the impact caused by accidents, incidents or non-conformities D. Make corrections
55. Checklists commonly used in enterprise quality management are mainly used for (A).
A. Data collection B. Data sorting and analysis C. Process analysis D. Cause analysis
56. The function of a cause-and-effect diagram is (C).
A. Find the main problems of product quality B. Analyze the correlation between two variables
C. Find the main reasons affecting quality D. Display the status of quality fluctuation distribution
p>
57. (D) is a part of quality management that is committed to meeting quality requirements.
A. Quality planning B. Quality control C. Quality improvement D. Quality assurance
58. Metrology (C) refers to the degree of consistency between the measurement results and the true value of the measurement.
A. Traceability B. Consistency C. Accuracy D. Legality
59. Product characteristics in terms of costs and expenses from design and manufacturing to the entire product life cycle Yes (B).
A. Reliability B. Economy C. Lifespan D. Performance
60. The main purpose of control charts is (C).
A. Evaluate the quality characteristics of the process B. Display the distribution of quality fluctuations
C. Timely reflect and distinguish between normal fluctuations and abnormal fluctuations D. Timely detect non-conforming products
3. Multiple-choice questions (please blacken the sequence number of the option you think is correct on the answer sheet)
61. Modern quality management has gone through three stages of development (ABD).
A. Quality inspection stage B. Statistical quality control stage
C. Quality improvement stage D. Total quality management stage
62. Every process has Customers and related parties. Which of the following include customers and related parties in the electroplating production process of a certain product? (ACD)
A. Users of the product B. Competitors of the company
C. The community where the company is located D. Operators of the production process
< p>63. Which of the following behaviors should be avoided when drawing flowcharts? (B)A. After determining the start and end points of the process, observe the entire process, identify the steps in the process and draw them
B. By a certain backbone of the project team Members draw a flow chart and form a formal document
C. Based on the existing process, draw and adjust the flow chart with team wisdom
D. Team members should fully discuss the flow chart Communicate and reach agreement
64. 5W1H commonly used in quality management includes (BC).
A. People, machines, materials, methods, and environment B. Time to take measures
C. Place to take countermeasures D. Place to analyze quality problems
65. Generally speaking, the characteristics of the QC team include (ABD).
A. Autonomy B. Mass C. Interesting D. Scientific
66. According to the definition of ISO 9001, quality is the degree to which a set of inherent characteristics meets requirements. Here, the required subject includes (A).
A. Customers B. Employees C. Competitors D. Suppliers
67. When discussing possible causes of defects, the project leader hopes that team members will express their opinions broadly , and hopes that every member of the team will have an equal opportunity to express opinions; at the same time, he also hopes to classify and summarize everyone's opinions in order to arrange a plan for collecting data. The management tools he can apply are (AB).
A. Brainstorming method B. Affinity diagram C. Network diagram D. Pareto diagram
68. In lean management, which of the following behaviors are considered typical wastes? (AD)
A. Overproduction B. Process inspection completed by operators C. Repair D. Shutdown and waiting
69. Six Sigma Management (ABC).
A. Originated from Motorola and developed in multinational companies such as General Electric
B. Its DMAIC improvement model is completely different from the PDCA cycle
C. Total quality management, especially the inherited development of quality improvement theory
D. Can be integrated and promoted with ISO 9001, performance excellence model and other management systems
70. Enterprises and suppliers establish strategies Partnership methods include (BCD).
A. Exchange high-level visits, establish and implement long-term partnership or strategic alliance agreements
B. Jointly design new products, jointly tackle key problems and jointly purchase, and enjoy the results< /p>
C. ***Co-formulate the overall strategy and strategic goals of both parties
D. Share organizational culture and strategy and various types of knowledge, and provide two-way support in technology, management and finance.
71. Among the following projects, the one that belongs to Poka-Yoke is (BD).
A. After a car with an anti-theft device is parked and the owner does not lock the car, the anti-theft device sounds an alarm
B. When exiting Word, the Word file will ask whether to save the file< /p>
C. The printer does not work after paper jam
D. The microwave oven does not work when the door is opened
72. During the operation and audit of the ISO 9001 quality management system, The function of recording is (A).
A. Trace the facts that have occurred B. Instruct operators to operate
C. As a criterion for audit D. Provide a basis for verifying preventive and corrective measures
73. The following (AB) quality management tools can be used in conjunction with brainstorming to generate and collect team ideas?
A. Tree diagram B. Affinity diagram C. Matrix diagram D. Association diagram
74. In total quality management, the concept of “customer” is included (ACD)
p>
A. Product buyers B. Previous process employees C. Next process employees D. End users of the product
75. It is beneficial for an enterprise to choose a single supplier (BC).
A. Disperse supply risks B. In-depth cooperation between both parties C. Reduce procurement costs D. Control product quality
76. The two pillars of enterprise implementation of lean production are (AC).
A. Self-molding B. Rapid mold change C. Just-in-time production D. Kanban management
77. The "Food Hygiene Law" stipulates that a health license issued by the health administrative department must be obtained first The certified parties can engage in production and business activities in the following places (AC).
A. Food production factory B. Food vendor C. Restaurant D. Market
78. When the quality characteristic value distribution center does not coincide with the tolerance center, the following (CD) The statement is correct.
A. The rate of defective products remains unchanged B. No impact on process capability
C. The rate of defective products increases D. The process capability index decreases
79. A TV set purchased by a consumer in a mall broke down after three months of use. It has been repaired twice during the validity period of the "Three Guarantees", but it still cannot be used normally. The mall's appropriate approach to solving this problem includes (AC).
A. When the consumer requests a return, the return should be made unconditionally
B. The consumer is required to pay the depreciation fee before the return
C. When the consumer requests an exchange, Products of the same model should be exchanged unconditionally
D. Consumers are required to pay depreciation fees before exchanging products of the same model
80. In the production process, the ways to improve the process capability index are (ABC) .
A. Control process factors and reduce fluctuations in process factors
B. Adjust the distribution center of product quality characteristics and reduce center offset
C .Adjust the tolerance range if necessary
D. Correct the calculation method and expand the sample size