There are hundreds of construction sites all over the city, and the daily passenger demand exceeds 6.5438+0.6 million, which makes every step of Guangzhou Metro affect all aspects of urban construction and civilized service for citizens. Guangzhou Metro takes the construction of people-oriented public transport as its own responsibility and vigorously carries out activities to create civilization. Pay attention to safeguarding the rights and interests of migrant workers in engineering construction, sign proposals with various construction units, standardize the signing of labor contracts, set up a green channel for safeguarding rights, and strive to safeguard the rights and interests of migrant workers; Pay attention to creating a harmonious construction environment in land acquisition and demolition, and communicate face to face with the surrounding residents through lively forms such as parties, symposiums and friendly matches, and win the support of the masses for land acquisition and demolition through laughter; In the operation service, we should pay attention to popularizing passengers' civilized consciousness with high-quality service, carry out the activities of "demonstration site of civilized and courteous service", formulate the standards of civilized service forms in stations, and pay attention to "environmental education" through civilization creation activities such as "five steps by civilized bus", "civilized elevator ride", "queuing day" and "volunteer service day", so as to subtly drive and influence citizens with civilized service and clean stations. Nowadays, the clean, orderly and civilized "subway phenomenon" has become a unique window to reflect the spirit of Guangzhou people. Create a civilized team to serve the citizens.
Without civilized employees, there will be no civilized passengers, and without excellent teams, there will be no quality service. Guangzhou Metro attaches great importance to the education of employees' professional ethics, and constantly improves employees' ideological understanding of serving the citizens and benefiting the society. The evaluation activities such as "Satisfaction Station", "Civilized Service Model" and "Best Driver" were carried out, and a series of characteristic brands such as "Service Star", "Mobile Map", "Smile Messenger" and "* * *" Demonstration Post were created, and the quality service was deeply rooted in the hearts of the people. Advocate the overall situation consciousness, pay attention to training employees to build the subway for Guangzhou people well and quickly, carry forward the cooperative spirit of "backstage service front desk, logistics support front line" when facing the pressure of tight construction period and large passenger flow, and form a big team atmosphere among employees who dare to undertake and are willing to contribute; Highlight the typical guide, vigorously publicize the typical figures such as national model worker Chen, excellent party member and service star emerging in the workforce, and drive a large number of employees to form a vivid situation of learning from pacesetters, competing for pursuit, civilization and harmony. Advocate a new social trend of building civilization together.
"More than one million civilized rides per day" is the social goal of Guangzhou Metro Corporation to create civilized activities. For many years, in order to achieve this goal, Guangzhou Metro has always regarded advocating the masses to participate in civilized activities as its own job, highlighting the propaganda atmosphere of civilized activities. In the process of establishing a national civilized city in Guangzhou, subway people pay attention to the overall situation, responsibility and civilization are important manifestations. Make full use of media resources such as subway station wall, station light box, subway TV, newspaper, etc., adhere to the priority of social benefits, and put in public service advertisements with the effect of "looking everywhere"; Innovative publicity content, designed and produced a large number of "personalized" advertising, combining Guangzhou civilization requirements with the reality of the subway. The content is vivid, simple, clear, profound and intriguing, and the passengers can't put it down and praise it.
There is no end to creating civilization. With the continuous development of the subway and the increasing passenger flow, the Party Committee of Guangzhou Metro Company issued a three-year plan to create harmony with the subway. Divide the five key tasks of the plan into 20 units and responsible persons, and mobilize construction sites, subway stations and shops to jointly carry out a number of thematic practical activities such as "Harmonious Construction Site Flying in party flag", "Civilized Travel" and "Harmonious Commercial Civilization", so as to make the spiritual civilization construction work reach a new level and make Guangzhou Metro the most beautiful landscape of Guangzhou's spiritual civilization construction! Strong organization and leadership, solid and effective creation
Guangzhou Metro Company is an important window for Guangzhou's spiritual civilization construction, and it has the responsibility to make positive contributions to Guangzhou's construction of "the first good area" and the creation of a national civilized city. The company always adheres to a high sense of social responsibility, puts social benefits first, spares no effort to promote the creation of civilization, and strives to become the most important business card in Guangzhou's "creative writing" work. Enterprises hold high the great banner of Socialism with Chinese characteristics, conscientiously implement the Scientific Outlook on Development, and resolutely carry out their work in a down-to-earth manner in accordance with the work arrangements of the Municipal Civilization Committee. Take the creation of civilization as the top priority of the enterprise, implement target management, formulate implementation plans, decompose tasks layer by layer, implement the responsibility system for top leaders, and complete within a time limit. Specially held several team meetings to study and make decisions, and comprehensively deployed them at the general manager's office meeting and political work meeting in stages. The Commission for Discipline Inspection supervised the implementation of accountability, and relevant departments performed their duties, acted quickly and made solid progress. The leadership team is United, cooperative, diligent and honest, and plays an exemplary and leading role in the creation activities; Responsibility is implemented at all levels within the unit, forming a pattern of joint management and joint management; All staff are well known, participate extensively, and carry out all the creation work in a solid manner. Create a civilized and high-quality service demonstration window
Guangzhou Metro Company carried out in-depth activities to create civilized industries, practiced the party's purpose of serving the people wholeheartedly, and played its due role in building a harmonious socialist society. Through standardized service standards, humanized service facilities, safety guarantee system, innovative civilization construction and interactive two-way communication, "civilized and high-quality service demonstration window", as a window industry, has become an important carrier to strengthen the ideological and moral construction of employees and tourists, and is also the basic project for Guangzhou to create a national civilized city and run the 20 10 Asian Games well. In 2007, the service satisfaction of Guangzhou Metro Corporation ranked first in Guangdong's public transportation, and the subway station in front of the park was selected as the first batch of "Guangzhou civilized and high-quality service demonstration windows". 6. Environmental construction highlights harmony.
Focusing on the concept of "scientific innovation and scientific development", Guangzhou Metro Company has built a people-oriented modern subway and strived to create a harmonious service environment. Promote the project construction in a scientific and standardized manner, actively and properly carry out the preliminary work, and live in harmony with the residents around the construction site; Solidly improve the software and hardware environment of subway stations, improve humanized facilities such as barrier-free facilities, and always move towards the goal of "the cleanest subway in the world"; Develop the commercial resources of the subway to meet the needs of passengers for clothing, food, housing, transportation and use to the maximum extent, and provide a convenient, safe and comfortable consumption environment; Vigorously promote energy conservation and emission reduction, carry out a series of energy-saving transformations, reduce operating costs, promote the sustainable development of subways, and unremittingly build ecological civilization; The internal environment of the enterprise is clean and beautiful, providing comfortable working atmosphere for employees. In 2006, Guangzhou Metro Corporation won the first batch of "National Environmental Friendly Projects", and only ten projects in China were selected. 7. Grassroots democracy is sound and effective.
Guangzhou Metro Corporation adheres to scientific decision-making and democratic management, vigorously promotes the construction of grass-roots democratic politics, gives full play to the role of the workers' congress, considers major issues of the company, fully respects the opinions of workers, and organizes workers' representatives to patrol the grass-roots and construction sites to protect the legitimate rights and interests of workers. Starting with the most concerned, direct and realistic problems of employees, we have further promoted the openness of enterprise factory affairs, created an atmosphere of transparent management, democratic consultation and full of vitality, and formed a good situation in which enterprises care about employees and employees love enterprises. In 2007, Guangzhou Metro was rated as an "advanced unit with open factory affairs and democratic management" in China.