Video course of eight-step method for Sinopec's new refueling

Get the car in place first. When the vehicle enters the station, the gas station staff should actively and enthusiastically guide the vehicle into the refueling position. When guiding the car sideways, straighten your arm away from the front of the car at shoulder height, raise the other arm horizontally, point to the front of the car, and swing your forearm horizontally to your chest to guide the car; When leading the car in front, your arms are bent on your chest, your palms are slightly higher than your ears, and you wave back and forth to lead the car; Speak clearly and loudly. ? Second, greet customers. When the vehicle stopped, the oiler stepped forward with a smile, greeted the customer in civilized language at the first time (reminding the customer to turn off the engine and refuel), and guided the customer to consume correctly in friendly language. ? Third, open the fuel tank cover. Take the key with the customer's consent and help the customer open the fuel tank cover. If the fuel tank cover is controlled by the car, please open the fuel tank cover door, then unscrew the fuel tank cover, pad it with a clean cloth and put it in a proper position. ? Fourth, come on. Before starting to refuel, the oiler should reconfirm the added product name, brand and quantity with the customer, then remove the oil gun from the tanker and remind the customer that the tanker has reached zero. Use a clean cloth to hold the gun in one hand and the barrel in the other (gasoline buses only), move to the fuel tank mouth, insert the oil gun in place accurately, turn on the oil gun switch smoothly, and refuel. ? Fifth, clean the windows. Under the condition of work permit and customer's consent, the oiler can quickly wipe the window glass during refueling. When wiping, first lift the wiper, start from the middle, wipe up and down, gradually move to the side, and finally wipe the corners. ? Sixth, cover the fuel tank cover. After refueling, the oiler holds the gun in one hand and holds the barrel with a clean cloth in the other hand (only for gasoline buses), puts the oil gun back in its original position and puts the hose back in its original position. (Cover the fuel tank cap with the customer's consent), take the fuel tank cap in one hand and a clean cloth in the other (gasoline bus only), move to the fuel tank cap, tighten the fuel tank cap, wipe off the dripping oil and return the key to the customer. ? 7. Payment settlement. After refueling, you should sing the number of refueling times and the amount receivable; Accept the customer's money (or gas coupon) with both hands, and sing the amount of money received and thank the customer. It is necessary to accurately identify the authenticity of coins and gasoline tickets and prevent the collection of counterfeit money and tickets; If you need change, you should sing change tickets for customers; If you want to make an invoice, the oiler should make an invoice quickly and truthfully in the station and send it to the customer with both hands. Thanks again. ? Eight, lead the car out of the station. The oiler should be full of energy, smiling and politely guiding the vehicle out of the station. In the process of refueling, we should also warmly greet the customers behind, so as to achieve "one care for three".