: basic posture
The basic postures of office workers are standing, sitting, walking and squatting. These four postures look easy on the surface. We repeat these postures countless times every day, but it is not easy to standardize them all.
One stop. A person's standing posture can tell his mental outlook. China people have been paying attention to "standing as loose as a pine" since ancient times. The most basic requirements of office staff's standing posture are chest and abdomen, straight back, straight head, straight eyes and relaxed shoulders. The posture of men and women's hands and feet is different. Generally speaking, men's feet are shoulder-width apart. Women can put their feet together, or their heels together, and their toes are separated at an angle of 30 to 45 degrees, or their feet are in a "D" shape. Both men and women generally cross their hands, with their right hands pressed on their left hands and their hands crossed in front of their abdomen. Put your palms on your navel. This gesture is called "seal-protecting hand" by etiquette experts, that is, the left hand represents the cause, and the right hand is pressed on the left hand to protect the cause. Visually, this gesture of "hand protection" makes people look kind and steady, which meets the image requirements of office staff.
Sit down. Sitting posture can not only reflect a person's mental state, but also be closely related to a person's health. If the sitting posture is not correct, the whole person will appear listless, and it is easy to have backache and affect his health. Elegant sitting posture can fully show the good image and high quality of office staff, so sitting posture should pay attention to "sitting like a clock". When office workers sit down, they should first observe whether the chair is in the right position. If not, they should move the chair to the correct position first. Usually you sit on the left. If a lady is wearing a skirt, she should gently close the skirt with both hands when sitting down? Then sit down. You can't sit full when you sit, and you can only sit in two-thirds of the chairs at most. After sitting down, you should quickly tidy up your clothes, keep your upper body straight, keep your eyes straight, relax your shoulders, naturally bend your arms on your legs, and put them on your knees 10 ~ 15cm, or put them on the armrest of a chair or sofa. Men's feet are shoulder width apart, and women's feet are close together, which can be upright or inclined. When talking to people, sit on your side, turn to the direction of the speaker, keep your upper body straight and lean forward slightly.
If office workers are working at their desks, they should pay attention to adjusting the height of desks and chairs to ensure that when sitting at their desks, their arms can be placed flat on the desktop, their hands are parallel to the computer keyboard, and the computer screen is slightly lower than the parallel line of sight. Legs can be laid flat with knees slightly higher than thighs, which can ensure smooth blood circulation in legs. This can ensure a healthy working condition and avoid physical discomfort.
Three lines. Walking is a basic action of people, a continuation of standing posture, and can best reflect a person's mental outlook. Whether the posture is standardized or not can reflect a person's cultural accomplishment and self-restraint demeanor. When office workers walk, all necessities except hands and feet should be kept in a standing position, and don't take too big steps. The distance traveled by one step is about one or half a step, but it will not exceed half a step. The distance between legs should be small, and ladies should walk in a straight line when wearing skirts. The arm swings back and forth naturally, and the angle between the arm and the body is generally 10 to 15 degrees. Avoid external and internal characters.
In the process of walking, always pay attention to the surrounding environment and stop to say hello when you see leaders, colleagues or customers.
Four squats. Office workers often need to squat in their daily work, such as cleaning the office environment every morning, picking up things on the ground and squatting in the front row when taking photos. Office staff should move quickly, appropriately and generously when squatting. The basic essentials are one foot in front, one foot in the back, two legs squatting, the front foot touching the ground, the lower leg basically perpendicular to the ground, and the heel of the rear foot raised. Toe on the ground. When a man squats, his legs can be slightly separated, while when a woman squats, she should cling to her legs, protect the neckline with one hand and caress the skirt with the other? Be sure to squat down your hips, lean forward slightly, keep your back straight, and basically make your head, chest and knees at an angle. This squat posture is not only standard, but also elegant.
There are two kinds of squats, one is cross. Cross your legs before crouching. When squatting, the right foot is in front, the left foot is behind, the right calf is vertical to the ground, and the whole foot touches the ground. The left knee extends from the back to the right, the left heel is lifted, and the sole of the foot touches the ground. Legs together to support the body. Hips down, upper body slightly forward. Squatting in the front row can be crossed when taking a group photo. The other is the high-low type. When squatting, the right foot is in front, the left foot is behind, and the legs are together. The right foot touches the ground, the calf is basically perpendicular to the ground, the heel of the left foot is raised, and the sole of the foot touches the ground. The left knee is lower than the right knee, and the inner side of the left knee leans against the inner side of the right calf, forming a posture in which the right knee is high and the left knee is low, and the buttocks are downward, and the body is basically supported by the left leg. When tidying up the office environment and packing things, you can use the high-low style. When squatting, you must avoid the indecent posture of spreading your legs and tilting your hips backwards.
: expression
Office workers often have to face their bosses, colleagues and customers. The expression of office workers must be sincere and enthusiastic, the expression must be kind and natural, the eyes must be focused and generous, and the smile must be sincere and moving.
A look. Eyes are the starting point of communication between people. Information exchange between people begins with eye contact. Old sayings such as flirting, flirting, etc. refer to eye contact. Eye contact starts from the moment of eye contact, which is what we usually call "a glance", and then enters a repetitive process, continuous eye contact. Usually, when talking with customers, the first eye contact with customers should not be less than 3 seconds, and the eye contact with each other should reach 50% to 70% of the whole conversation. At the same time, remember not to stare at each other's bodies for a long time. Look away from the fixed position for a while. This can make the other party feel relaxed, equal and easy to communicate.
Eye contact can be divided into official gaze, social gaze and intimate gaze according to the gaze area. Formal gaze refers to the area between the other person's eyes and forehead, which is often called the "upper triangle". This official gaze is suitable for serious occasions such as negotiation and negotiation with customers. Social gaze refers to the area between the other person's lips and eyes, which is often called the "middle triangle". This kind of social gaze is suitable for all kinds of social occasions. Intimate gaze refers to gazing at the area between the other person's lips and collarbone, which is often called the "lower triangle". This kind of intimate gaze is suitable for relatives, lovers and family members. In the office, we should create a solemn and harmonious atmosphere with official eyes or social eyes.
Two smiles. Smile is not only the expression that each of us will show in our daily life, but also the most commonly used expression of politeness and sincerity in our work. Etiquette experts once said, "with a smile, politeness has come first." We often ask ourselves or others, "Did you laugh today?" It can be seen that smile is a very important expression in our work and life.
The basic way for office workers to smile is to relax facial muscles first, and then make the corners of their mouths slightly upturned and their lips slightly bent. This presents a smiling expression. According to the magnitude of smile, it can be roughly divided into one degree, two degrees and three degrees of smile-once you smile, your mouth naturally rises, showing a natural and gentle feeling; The second smile is that the corners of the mouth are obviously raised, showing a feeling of kindness and care; The third smile is that the corners of the mouth are greatly raised, revealing 6-8 teeth, showing a warm and positive feeling. It is more appropriate for office workers to keep a smile in their daily work and show a second smile when talking with leaders or customers.