1. Shape yourself
No matter what you were like before, you will become a member of the property management company after joining us. Here you have an excellent opportunity to reshape yourself. Own. What you learn is not only work knowledge, but also the principles of life. By then you will be pleasantly surprised to find that "elegant temperament and personable" is no longer synonymous with actors and stars, and perhaps it has been more vividly expressed in you. Please remember: your words and deeds represent the company's external image, and are also a measure of your moral standards and education. They are your business card to enter a modern civilized society.
Work hard! You will succeed!
2. Your ethics
The service industry is the window of social civilization. The basic requirement for employees is to abide by social ethics. If you do not abide by social ethics, it is impossible to abide by professional ethics. Because the image of a company is confirmed by society. The formation of corporate image is based on the hard work and enthusiastic service of all employees, and the social benefits caused by this service are gradually established in people's hearts. Without social ethics, there is no professional ethics; without professional ethics, how can we do a good job in service?
※ Social ethics:
1. Respect the old and love the young
2. Respect each other
3. Be polite to others
4. Be humble to each other
5. Be civilized
6. Keep your promises
7. Help others
8. Observe order
9. Care for public property and professional ethics:
1. Dedicated and dedicated, abide by rules and disciplines
2. Be proactive and enthusiastic, owner first
< p>3. Be patient, considerate, respectful and humble4. Be diligent in learning and ask questions, and keep making progress
5. Be generous to others and be strict with yourself
6. Public and private matters Be clear, diligent and frugal
7. Respect each other and cooperate with each other
3. Your accomplishments
People often regard politeness as a sign of the civilization level of a country and nation. logo. For individuals, it is a measure of moral standards and education. The etiquette, etiquette and politeness of service industry personnel are like silent language, describing the grade, level and service level of an enterprise. Excellent service attitude and standard etiquette are the keys to the success of business operations.
※Etiquette: A common way for people to greet each other, pay tribute, wish, express condolences, and provide necessary assistance and care in daily life, especially in social situations.
1. Greeting: A kind of etiquette for people to greet each other when they meet. It includes first meeting greetings, time-based greetings, greetings to different types of guests, holiday greetings, etc.
2. Salutation: the title used when dealing with guests in daily service. It includes general customary titles and titles by position.
3. Response etiquette: refers to the etiquette when talking with guests.
A. When answering guests' questions, you must stand up, have a good standing posture, and do not lean on anything with your back. You should speak in a gentle and patient tone, look at the other person with your eyes, and listen with concentration to show respect for the guest.
B. When handling service issues for guests, the tone should be tactful. If the guest's request or certain questions exceed your authority, you should promptly ask your superiors and relevant departments for instructions. It is forbidden to say anything. Negative.
4. Welcome gifts: refers to the etiquette used by waiters when greeting guests.
5. Operation etiquette: refers to the etiquette in daily work.
6. Do not make loud noises or hum songs during work, and maintain a quiet environment in the workplace.
7. When entering the office, knock on the door first. When knocking on the door, be careful not to knock hard or knock again after a long interval. Tap rhythmically. If no one answers after knocking once, wait for a moment and knock twice again. After you agree, open the door gently and enter.
8. Handshake: It is the most common etiquette among people in communication. When performing a handshake salute, stand one step away from the recipient, lean your upper body forward, stand upright on both feet, stretch out your right hand, with four fingers aligned, thumb open and upward, shake hands with the recipient, and release the hand immediately after the salute. When performing a handshake ceremony, we should pay attention to the following issues:
A. When shaking hands with a guest, the guest must first extend his hand, and then we extend our hand to shake it.
B. When shaking hands with male guests, the hand should be slightly tighter; when shaking hands with
female guests, the hand should be lighter.
C. When shaking hands, look at the other person's eyes, nose, and mouth, smile, and say some greetings and congratulations. When shaking hands, avoid looking at the third person or appearing absent-minded.
D. Don’t do cross-handshakes just to save trouble because there are many guests and acquaintances. If an error occurs occasionally, the handshake should be repeated.
E. When you meet a lady or young lady for the first time, you usually do not shake hands, but bow.
F. If you have a disease on your hands, you can declare to the other party and ask for his forgiveness, and you will not be able to shake hands.
9. Bowing: It is generally a courtesy between subordinates and superiors, juniors and elders, and friends meeting for the first time.
When bowing, you must first take off your hat, and use your right hand (if you are holding something with your right hand, you can use your left hand) to grasp the center of the front brim of the hat; if you are wearing a high-end hat, you should take the center front part of the top, take off the hat, hang your hand, and stand at attention with your hand. The posture is to look at the recipient with both eyes, lean the upper part of the body forward about 15 degrees, and then return to the original posture. To salute the person on the left, take off the hat with the right hand; to salute the person on the right, take off the hat with the left hand. When a superior or elder returns the salute, he or she can bow and nod or extend his right hand at the same time, without bowing.
10. Raise your hands and pay attention: This is the etiquette of soldiers (security guards). Soldiers can bow indoors, but must raise their hands and pay attention outdoors. When performing this salute, you should raise your right hand, fingers straight and aligned, middle finger and index finger on the right side of the hat brim, palm slightly outward, right upper arm and shoulder height, body in an upright posture, eyes looking at the recipient. Only after the recipient has answered the gift can he put his hand down.
11. Salute: Nodding in greeting is a courtesy between peers or peers.
※Politeness: refers to a person’s quality and ability in dealing with others
1. Pay attention to appearance
2. Be generous and decent in behavior
3. Speak politely and do not do anything that is beyond etiquette
4. Give priority to women and children
5. Keep appointments
6. Respect others
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7. Elegant movements
A. The posture of "please": When expressing the meaning of "please come in", "please sit down", "please go first", etc., if the indicated direction is on the right, The right arm should be bent at the elbow and the forearm raised forward, the five fingers should be naturally brought together, with the elbow joint as the axis, the forearm should be opened and placed in front of the right side of the body, the wrist height should be at the same height as the belt, the palm should be facing up at a 45 degree angle, and the fingers should point to the right front. At the same time, the upper body also moves 4 to 5 centimeters to the right and front. As the body moves, the chest and face turn to the left to face the guest, and say "please" to the guest with a smile. The direction to be indicated is on the left, and vice versa.
B. Posture to indicate the direction to the guest: If you want to indicate the direction to the left front, you should bring the five fingers of your left hand together (otherwise the direction indicated will be in a scattered direction), use the elbow joint as the fulcrum, and raise the left arm Point in the direction you want to indicate, raise your arm while looking in the direction of your finger. After positioning your hand, turn your eyes to the guest and tell them where you are looking. Wait until the guest sees it before putting it down, and straighten your right hand naturally. If the direction you want to point to is to the right, vice versa.
C. Posture for taking things from low places: When taking items from low places or picking up things that have fallen on the ground, it is unsightly to bend over and raise your buttocks, especially when female employees are wearing skirts. The standard resting position should be: stand with your feet slightly apart in front of and behind you, stand next to the thing you want to pick up or pick up, squat down and bend your knees, put one knee on the ground, and pick up the object with your hands at the same time. Don't bend your back or lower your head. Always keep your upper body up, looking dignified and generous.
D. The posture of pulling up a chair and giving up the seat: You should use both hands to move the chair back about 10 cm with moderate force, and at the same time, smile and say softly to the guest: "Please sit down." After the guests have taken their seats, gently reset the chairs in a timely manner. Pay attention to the coordination of hands and feet, and do not touch the legs of guests, let alone drag chairs on the ground.
E. Posture to answer the guest's inquiry: There are two situations: one is when the guest is sitting, he should stand with his heels together, the angle between the two feet is 45° or 60°, and the feet should be upright. , the center of gravity of the body is between the two feet, the right hand holds the fingers of the left hand with a moderate grip, the intersection of the two hands is on the vertical line of the clothes button, placed in front of the abdomen, the upper body leans forward about 10°, and listens and answers the guests' inquiries with a smile. The other type is when the guest is standing. The waist should be straight, the shoulders should be flat, the abdomen should be drawn in, and the upper body should be slightly tilted forward to show humility. The other essentials are the same as before.
8. Appropriate address R>9. Respect your boss and colleagues:
A. When you see your boss or colleagues on various occasions, you should smile and say hello; if it is inconvenient to disturb you, , you can use gestures or nods to greet.
B. When meeting senior leaders across from each other, you should slow down your walking speed, give way to the outside and nod in greeting.
C. Do not introduce your guests, acquaintances or friends to your boss at will.
D. When criticized by your boss, you should not explain or argue in public. If the criticism is wrong, you can report it later. You should not criticize or refute your boss's negligence or inappropriateness in public.
E. When entering an office or guest room, you should knock on the door first, and then enter after receiving permission; when knocking on the door, you usually tap the middle knuckle of the index finger and middle finger of your right hand three times, and then push the door open to enter after receiving permission.
F. When meeting with your boss, you must get permission before going. Generally, you should call first to agree on the time and place of the meeting. If your boss is in a meeting, you must contact him through a waiter or secretary. You must not Go straight in.
G. When entering your boss's office, you must get permission before you can sit down. Do not sit down casually if your boss does not invite you to sit down, and do not turn over indoor items or glance at documents, etc.
H. When senior leaders come to inspect the office or ask questions, those sitting should stand up to show respect.
10. When taking the elevator, please note:
A. Follow the order of first out, first in;
B. Facing the elevator door in the elevator while standing;
C. It is forbidden to smoke or play in the elevator;
D. When pressing the elevator, just touch it once. Do not press the keys continuously, and do not touch the objects with your hands directly. Contact button;
E. When you meet a guest going up or down the stairs, you should take the initiative to say hello and press the elevator button for him. Wait for the guest to enter the elevator and close the elevator door before leaving.
F. You cannot wear sunglasses when taking the elevator. Men should take off their hats and put the hat brim down on their left arm;
G. When waiting for the elevator, if the elevator is full or Its running direction is opposite to the direction you are waiting for. Wait patiently and don't complain.
11. Pay attention when dining:
A. Do not put your hands in your pockets when entering a restaurant.
B. Do not put women’s handbags on the dining table.
C. When dining, do not stand up to pick up food.
D. Speak softly at the dinner table and use as few gestures as possible to avoid bumping into other guests or tableware.
E. Try not to speak when there is food in your mouth, and wait until the food is swallowed before speaking to avoid spitting out the food and affecting other people's eating.
F. Do not chew with your mouth open to avoid others seeing your mouth full of food.
G. You should not make any sounds when drinking tea, drinking alcohol, or eating noodles, soup, or porridge.
H. At a buffet, you should generally take food in a clockwise direction. Don’t take too much food at one time, but rather take it several times. It is most impolite to leave unfinished food on the plate.
※Grooming: refers to a person’s appearance and appearance. Paying attention to appearance reflects respect for others and society, shows a person's mental state and degree of civilization, and also reflects the service staff's love for work and enthusiasm for guests.
1. Your clothes and appearance should be neat and tidy, your hair should be neatly trimmed, and you should not wear weird hairstyles or dye your hair in weird colors.
2. Keep your nails clean and trim them regularly to avoid leaving long nails.
3. Uniform work clothes must be worn during work or at the work site; the clothes must be clean and straight, the collar and collar should not be stained or wrinkled, and the buttons should be buttoned; the shirt should not be see-through, and should be white. Main, usually a hard collar, with sleeves and hem not longer than the coat. If the coat is a suit, the cuffs of the shirt should be one inch longer than the coat. The hem should be placed inside the trousers, and the underwear and underwear should not be exposed; the tie should be knotted well, worn neatly, with a large arrow The standard is to hang down to the belt buckle; don’t put too many pens in your pockets, and don’t put too many things in your trouser pockets; always keep a clean handkerchief or tissue and a comb in your pockets; your leather shoes should be polished and free of dust and stains; their colors should be uniform.
4. Do not do unsightly actions in front of others, such as: picking your teeth, rinsing your mouth, yawning, sneezing on others, stretching, picking your nose, picking your ears, combing your hair, putting on makeup, and manicuring your nails. Pressing finger joints, biting fingers, shaking legs and feet, playing with tongue in mouth, chewing gum, tying hair with hairpins, snapping fingers, itching, twisting hair with fingers, etc.
5. Breath and body odor should be fresh, but the perfume smell should not be too strong; do not eat garlic, onions and other smelly foods before going to work.
6. Men’s attention: trousers buttons should never be adjusted outdoors or in public places, especially not to lift trousers in front of women; the length of the hair on both sides should not cover the ears, and the length on the back side should not cover the collar. ; Don’t grow a beard and shave every day; Don’t smoke in public places without the consent of others.
7. Attention for ladies: the length of hair should not exceed shoulders, the hairstyle should be simple, only one kind of hair accessories should be used, preferably dark colors; light makeup should be worn, but not heavy makeup; no or no makeup. Color transparent nail polish; the basic requirement for light makeup is to bring out the most beautiful part of the face, cover up the imperfections, strive to be natural, and show the natural beauty of youth; except for plain earrings and wedding rings, no other jewelry can be worn; the length of the skirt must be longer than Knees; only flesh-colored stockings can be worn, the socks must not be damaged, and the tops of the socks must not be exposed; avoid wearing makeup in public.
※Grooming: refers to the posture and demeanor shown by people's behavior in communication activities. The most popular service personnel are not the most beautiful ones, but the ones with the best manners. Therefore, every employee is required to stand and sit appropriately, behave dignified, steady, elegant, and naturally graceful.
1. Essentials for standing:
A. Keep your chest up, your abdomen in, and your neck in check.
B. Stand upright, look straight, keep your mouth slightly closed, and smile.
C. Let your shoulders droop naturally or cross in front of your body, with your right hand on your left hand, to maintain the best state of providing services to guests.
D. When a woman stands, her feet form a "V" shape, with her knees close together and her heels close together.
E. When a man stands, his feet should be shoulder-width apart.
F. When standing, prevent the center of gravity from leaning to the left or right.
G. When standing, do not put your hands on your waist or hold them in front of your chest.
H. When standing, the body should not sway; when standing tired, the feet can be taken back half a step, but the upper body must still remain upright, and the feet should not be stretched forward or backward too far or spread apart. Very big.
2. Sitting posture essentials:
A. Sit down gently, with your upper body upright, your center of gravity vertically downward, your waist straight, your spine straight upward, and your chest forward. Keep your shoulders relaxed and flat, and your torso, neck, hips, legs, and feet should be facing forward.
B. Place your hands naturally on your knees and keep your knees together.
C. Look straight with your eyes and smile.
D. Do not fill up the chair when sitting (service staff should sit two-thirds of the chair), but do not sit on the edge.
E. Do not sit on a chair, lean forward or backward, or shake your legs or cross your feet.
F. Do not put your feet on the armrests of chairs or sofas, or put them on the coffee table.
G. Do not hold your hands in front of your chest, cross your legs, shake your legs, or sit half-lying in front of your boss or guests.
3. Walking essentials:
A. Hold your head high, chest up, abdomen in, eyes straight, body straight, shoulders flat, arms drooping and swinging naturally, and legs straight (Avoid O-shaped or splayed legs).
B. Women walk in one step (walking in line with both feet, not taking long steps).
C. When a man walks, his heels should follow two lines, but the two lines should be as close as possible, and his steps can be slightly wider. The lateral distance on the ground is about 3 cm; for each step, the standard distance between the two feet is that the left foot takes one step, and the heel is exactly the length of the foot from the right toe (it varies with the height of the body.)
D. When walking, do not shake your head, whistle, eat snacks, look left or right, put your hands in your pockets or snap your fingers; do not hold hands with others or put arms around each other. Do not run or jump unless it is an emergency.
E. When you have to overtake guests due to work needs, apologize politely and say "I'm sorry."
F. Men should not twist their waists while walking, and women should not shake their arms.
G. Try to keep to the right and not in the middle.
H. When meeting your boss or guests, you should nod to show respect.
I. When walking to the door with your boss or guests, you should take the initiative to open the door and let them go first. You should not rush ahead yourself.
J. When getting on or off the elevator with your boss or guests, you should take the initiative to open the door and let them get on or off first.
K. When guiding guests, let the guests and superiors be on your right side; when going upstairs, the guests are in front, and when going downstairs, the guests are behind.
L. When three people are traveling together, the middle one is the guest of honor.
M. Let women walk on the inside on the sidewalk so that they feel safe.
Telephone answering service
When it comes to telephone services, people will naturally think of telephone switchboard services. In fact, switchboard services are only a small part of telephone answering services. A large number of telephone answering services This is accomplished by employees in various positions. The number of times we come into contact with various people on the phone every day is several or even ten times more than that in person. In this sense, telephone service is no less important than face-to-face service.
※The basic principle of telephone answering service: it is necessary to satisfy the caller to the greatest extent without causing losses or harm to the company.
※ Standard language for answering the phone:
1. Greetings: such as "Hello", "Good morning", "Good afternoon", "Good evening", "Happy holidays" ”, “Happy New Year”, “Merry Christmas”, etc.
2. Inquiry statement: When asking the caller, your tone must be modest, polite, friendly, and your tone must be kind. Try to use standard and standardized language.
For example: "Excuse me, sir, what is your surname?"
"Can I know your name and company name?"
"Excuse me, do you need me to help you?" Can you do something?"
"Can you please wait a moment and I will notify the manager to answer your call?"
"I have recorded your instructions. Can I repeat it to you now?"
"I'm sorry, the manager is not here for the time being. Do you need to leave him a message?"
"Excuse me, can you leave your phone number? And your address? ”
3. Response sentences: When answering questions, be grateful in your sentences and tone, because others can call you and trust your company. Also make people feel that you are smiling and sincere when answering questions. Never reject others outright at any time, even if it is a request that is difficult to meet, you can only politely decline. Commonly used responses include the following:
For example: "I'm glad to serve you."
"Thank you, please give me your valuable feedback."
"Don't worry, I will convey your opinions to my boss."
"Okay, we will definitely follow your instructions."
"Please don't be polite , this is what I should do.”
4. Apology statement:
5. When mistakes or mistakes occur at work, you must sincerely apologize and try your best to restore the company. image.
For example: "I'm really sorry, we accidentally bumped your items, please forgive me.
"I'm sorry to keep you waiting for so long. ”
“I’m sorry, but we didn’t explain it clearly to you, which caused misunderstanding. Please forgive me.” ”
A. When you cannot meet the other party’s requirements or the other party does not fully understand the company’s regulations, you should first apologize and then explain the reason, and ask the other party for understanding and cooperation.
For example: "Sorry, we have not launched this service yet. If you have this request, you can raise it with the manager on duty and we will try our best to solve it for you."
"Sorry , the general manager is not here for the time being. Do you need to leave a message for him?"
"Sorry to bother you."
"I'm sorry, I didn't hear it clearly. Please repeat it. OK?"
5. Thank you words:
For example: "Thank you for calling."
"Thank you for your valuable advice. We will study it carefully and improve our work."
"Thank you for your reminder."
"Thank you for your concern."
※Basic of telephone answering service. Procedure:
※Notes on telephone answering service
1. Use salutations correctly;
2. Use honorifics correctly;
3. Pay special attention to the pronunciation (words) of homophones and words that can easily cause misunderstandings;
4. Do not speak colloquial or professional language that is difficult to understand;
5. Language Be concise, clear and concise, don’t be sloppy;
6. Whether the other party is a stranger or an acquaintance, try to use humor as little as possible to avoid misunderstandings;
7. Try not to be rude Properly identify the other party’s identity, name, workplace and phone number;
8. If the other party really does not want to disclose their identity, do not be rude or blame the other party;
9. Avoid the following Various impolite phenomena:
A. Impoliteness. For example: "If you don't tell me your name, I won't transfer you.", "Just tell me if you have anything to do." etc.
B. Arrogance. For example: "He is busy and not available now", "I don't know", "Not here", "I already told you to call again tomorrow".
C. Weak and irresponsible. For example: "I don't know if he is here," and asked, "Where has he gone?" The answer is, "I don't know," and the question is, "Shall I call back later?" The answer is, "Whatever."
D. Impatient. That is, without waiting for the other person to finish speaking, he rushes to speak and speaks too much too quickly.
E. Autocratic. That is, constantly interrupting other people's narratives at will or hanging up the line before the other person has finished speaking.
F. Indecision and procrastination. That is, the answer to the question is unclear, hesitant, and unsure.
G. Impatient or hurtful, rude, and blunt. For example: "Speak louder. What did you say? I can't hear you." "I'm off work. I'll call you tomorrow." Transfer calls from guests or bosses
1. When transferring calls, be sure to ask the other party clearly. name and organization. Remember to double-check what you convey.
2. When transferring a call to a guest or boss, be sure to wait until the two parties are on the phone before gently putting down your own handset.
3. If no one answers the call after several calls, you should tell the other party each time: "Sorry, please wait."
4. Don't know the origin and origin of the other party. When there is an intention, do not hang up the line first, and then deal with it after asking for instructions. Answering the phone when a guest or boss is in a meeting
1. First explain to the other party that the guest or boss is in a meeting, and politely ask if the other party needs to leave a message.
2. If there is a message, it should be recorded according to the requirements of the telephone memo.
3. If the other party insists on talking, write down their basic information, ask the other party to wait, then write the information on a note and send it to the guest or superior and wait for instructions. Answering the phone when the callee is receiving a call
1. First, explain to the other party and ask if you need to leave a message or advise them to call back later.
2. In case of emergency, you should ask the other party to wait and try to contact the guest or superior for instructions.
3. If the callee is attending an important meeting, you should apologize politely and advise the caller to call later. Answering the phone after the boss or colleague is out of town
1. Indicate the approximate whereabouts of the boss or colleague,
2. Indicate the approximate return time.
3. Ask the other party if they need someone else to answer the call or leave a message.
4. If you receive a call from someone else to your boss in the office and your boss is not here, you should avoid answering "I haven't come" or "I haven't seen you yet" or "I haven't come to work yet", etc. Instead, you should reply "He/she is not in the office for the time being, what can I do for you?" etc. Answering the phone when the callee is attending a banquet
1. First, excerpt the content of the phone call.
2. Call the banquet waiter.
3. The banquet waiter should do the following:
A. Tactfully advise the other party to call back later.
B. Ask the other party to wait, then go to the recipient and whisper that there is a call and indicate the direction of the call.
C. If it is inconvenient to relay the message, the name and unit of the other party should be written on a small note and handed to the addressee if appropriate.
Main service contents of property management
1. Staff training
2. Taking over properties
3. Building delivery
< p>4. Follow up on omissions5. Maintenance
6. Security control
7. Move-in control
8. Fire control
9. Financial control
10. Building cleaning
11. Insurance matters
12. Complaint handling
13. Comprehensive services
14. Regular reporting
15. External liaison
16. Emergencies
17. File Management
18. Laws and Regulations
Property Management Service Purpose: Responsible for the daily management of the property entrusted by the developer/owner to improve the quality and value of the property. Tenancy management: Handle all matters related to the lease on behalf of the developer/owner. The scope of work includes: rent collection, issuance of rent bills, daily maintenance of the unit, negotiation with the government on rates or other matters, and the issuance of specific documents and notices to tenants in accordance with laws and regulations. wait. Security Services: Responsible for all management of security systems and security joints to ensure user safety. Building insurance: arrange fixed insurance for the building to protect the interests of the property itself and the developer/owner. Regular maintenance: Responsible for the daily maintenance of the property to ensure the normal operation of all facilities, so as to reduce losses and extend the life of the property and its facilities. Cleaning work: Provide users with a clean and comfortable environment.
The basic concept of property management
The so-called property management means that the manager is entrusted by the property owner to exercise management rights over the property in accordance with national laws and standards, using modern management science and advanced Maintenance technology uses economic means to manage the maintenance, repair and operation of properties (including the environment around the properties), and provides users with various services, so as to maximize the use value and economic benefits of the properties.
Characteristics of property management Socialization of management functions: In addition to the repair and maintenance of houses and mechanical and electrical equipment, other property management contents undertake certain social functions in varying degrees, such as security, fire protection, and cleaning. , greening, picking up and dropping off children, paging calls, etc. Standardization of property management forms: This is a sign of property management. The so-called standardization of property management has two meanings. The first meaning refers to the establishment of a management company, which must be prepared and established in accordance with the policies and regulations of the state and government agencies and operated legally. ; The second level of meaning means that the management and operation procedures of the management company must be standardized, such as the takeover of properties, the management of property rights and registration, and the conclusion of public contracts must be concluded in accordance with relevant national regulations. Specialization of property management organizations (contractors): In addition to property management companies engaged in professional services, security companies, cleaning companies, greening companies, etc. are all professional companies. Such professional companies have specialized organizations and professional staffing. Specialized management tools and equipment. Commercialization of the property management process: It refers to every business of property management and every process has a price. Of course, the goal of property management business is to maintain capital and make small profits, rather than seeking high profits. Contractualization of property management relationships: The meaning of contractualization is to stipulate the rights and obligations of the service party through economic contracts and public contracts, and to clarify the objectives of the service project, including the objectives of economic interests.
Explanation of basic terms in property management: Property: various valuable and useful housing ancillary facilities and related sites. Property types:
1. Residential buildings, complex buildings, office buildings;
2. Entire community properties;
3. Tourist hotels, industrial plants, warehouses, schools, hospitals, etc. Management manager: refers to an enterprise or organization engaged in property management. Property management purposes:
1. Increase the value of the property,
2. Maintain good repair and maintenance, and will not be dilapidated due to long-term disrepair, and reduce the net rental value of the investment property Try to get to a higher level.
3. Establish effective management and minimize costs.
4. Ensure good contact and communication with customers, tenants, small property owners, developers, management committees, and governments.
5. Ensure the provision of excellent and uninterrupted service management. Public Covenant (Management Covenant and Occupancy Covenant): A code of conduct that owners, tenants and management companies can abide by. Signing a building management contract (maintenance contract). The main contents of the contract:
1. Determine the building management agency;
2. Confirm the signature Legal responsibilities of all parties;
3. Determine the responsibilities of the management company;
4. Determine the rights and interests of the owner;
5. Determine the obligations and obligations of the owner responsibility. The relationship between property management and property development:
1. Property management is the continuation and follow-up service of property development.
2. Professional property management will provide practical professional advice on the preliminary equipment and construction materials for property development to facilitate the use of the property.
3. As an intermediary, property management systematically and fairly reports the property situation to developers and residents and balances conflicts between them.
4. Professional property management can actively cooperate with rental and sales work.
Main public areas:
1. Building entrance and exit
2. Sidewalk
3. Passage
4. Elevator lobby< /p>
5. Floor lobby
6. Green area
7. Driveway
8. Bicycle parking area
9. Public vehicle parking and loading and unloading areas
10. Lift room
11. Public toilets
12. Established for owners and users Other places or ranges