My grandma is over 80 years old. This time she went to withdraw her social security money. The card and name had a wrong word, and the password was wrong. What should I do if I can’t withdraw it?

You can bring your social security card and your valid ID to the social security card business window to check the password.

If you cannot withdraw your social security money, you must promptly bring your ID card and social security card to the social security card business handling window to check the password to avoid unnecessary losses.

If it is a separate bank account password, then we need to go to a cooperative bank branch to reset the password with our social security card and valid identity document.