Two months after a year or so, I admit that communication with customers is less, on the one hand, because the market continues to be cold. I understand how everyone feels. Although I never stopped reminding everyone during the fall, it had little effect. Many people hold the mentality of making money by holding shares for XX years, in exchange for the painful price of market value. On the other hand, I have been managing the marketing team in an orderly way.
First of all, since February 18, XX, the activity of opening an account with prizes has come to an end. This activity is still carried out nationwide by the company, and the sales department has also formulated a reward scheme for the marketing team to develop customers, and introduced the customer's reward scheme to bank employees at bank outlets. My first job is to master all the data. In this activity, as of May 1 day, the number of accounts opened by eight marketing representatives was 199, of which the effective account was 100 and the investment amount was 4,727,829 yuan. After counting the customers developed by each marketing representative, I checked with the manager. I chose the customers introduced by the bank staff and pressed. Among them, the distribution of rewards has been completed with the manager.
Because the account manager left, I went to the Agricultural Bank and worked in the station. There, I also deeply realized the inner feelings of a marketing representative. In fact, marketing is a way of communication, and the timing of communication needs to be grasped by yourself. Try to reduce the customer's antipathy to himself, so as to seize the opportunity and make him willing to accept our products. However, the communication between people may not be in place, because of self-esteem, limited personality and inaccurate rhythm, so many people do not communicate in place, and what they communicate may only be a silent leaflet. With this experience, I had my own ideas, which were also used in the stagnation work of Bank of Communications.
There is a new marketing representative in the service department, and the training has begun. In addition to giving her basic training every afternoon, I think I am more to convey to her the professional ethics and work attitude that our profession needs. In every consultation call, in every work of receiving customers, let her really understand that her work is a kind of service work. Later, I took her to the Bank of Communications alone. Share some of my work experience with her: what kind of customers have potential, what kind of customers are not worth tapping, what kind of customers of different ages we need, and so on. During this period, in addition to teaching, I also mastered many deeper and more practical methods through practice.
Under the call of the whole sales department, we will try our best to arrange customers to move to their homes for online transactions. At the beginning, we just adopted the method of teaching after the market closed. Many people forget overnight that the work is progressing slowly. Later, after communicating with the sales staff, according to the existing conditions, a large-scale room was set up separately, named "online trading training room", and practical training was conducted during the daily opening hours, which fully mobilized the enthusiasm of customers. At present, all the training work is still going on, and the information of some customers who want to go home is also caught in my data. So in June, I focused my work on communicating with these customers, so that they could go home and do online transactions with peace of mind and satisfaction.
Self-evaluation of work performance during the contract period was born in February and joined the party in February. He has served as a member of the Animal Husbandry Bureau, secretary of the county party committee office and permanent secretary (deputy department level), and is now the deputy director of the county party committee office. Comrades have a high political quality, a solid style of work, and strong organizational and coordination skills. They have successfully completed the tasks of station affairs, confidentiality, supervision, etc., and have been unanimously recognized and praised by leaders.
The specific performance is:
First, study hard and have high political quality. A comrade can consciously persist in exercising party spirit, pay attention to improving political accomplishment, constantly transform the world outlook, outlook on life and values, persistently study Marxism-Leninism, Mao Zedong Thought, Deng Xiaoping Theory and xxxx, consciously study the party's line, principles and policies, unswervingly adhere to the party's basic line in practical work, and remain politically sober and firm in the face of major issues. This comrade can learn with an open mind, make serious rectification, always pay attention to his words and deeds, establish a good image of party member cadres in educational activities, and maintain the advanced nature of party member.
Second, good at coordination and strong working ability. Comrade A has been engaged in routine work for many years, with rich practical experience and strong organization and coordination ability. In terms of coordination, he is timely, courageous, active, flexible in handling some contradictions, and can well coordinate the relationship between the upper, lower, left and right sides and all aspects. Everything and work assigned by the leaders are well coordinated and implemented. Especially in dealing with the problem of mass petitions, he actively coordinated the public security, letters and visits and other forces, promptly channeled the petitioners, and effectively controlled the situation. Throughout the year, there was no case that the masses attacked the office of the county party Committee and affected the normal work of the leader, which showed his excellent coordination ability. Third, work hard and get good grades.
A comrade is diligent and tireless, and has achieved good work performance. In charge of standing and supervising, _ _ is recognized by superiors and leaders. Daily working hours are long, extensive and complicated. He worked day and night, got up early and worked late, completed the service work in time and properly, and successfully completed the meeting work, especially the reception task of the leaders of Shengshi, which was praised by the main leaders at higher levels. At the same time, reduce unnecessary expenses, strengthen logistics support, and ensure efficient and orderly operation of the office. _ _ He insisted on constantly improving the working mechanism, strengthening management guidance and personnel training, which promoted the improvement of the county's _ _ level. In the supervision work, he supervised the whole process of major issues such as the development of mutton sheep industry and project construction, and reported regularly, which effectively promoted the development and implementation of the work. This year, the completion rate of the investigation and handling of the tasks assigned by the superior party Committee and the instructions of the leaders of the county party Committee at the same level has reached. The fourth is honesty, self-discipline and strict requirements.
Consciously abide by national laws and regulations, abide by various rules and regulations, consciously resist bad habits, and strive to be honest and clean. No matter when you go to work or after eight hours, you can be strict, consciously safeguard the party's discipline, strictly regulate your own behavior, and never be special. Ask others to do, do it first, forbid others to do, don't do it first, and always be strict with yourself by the standards of a party member cadre. At the same time, this comrade is generous, sincere and friendly, respects leaders and unites comrades. He can handle the relationship with leaders and colleagues, and has strong appeal and cohesion.
In the past three years, under the correct leadership of the department leaders and with the solidarity, cooperation and care of my colleagues, I have successfully completed various tasks, and my professional quality and ideological and political aspects have been further improved. The achievements and shortcomings of the past three years are summarized as follows:
1. Statistics of various rents and expenses: In order to better understand the collection of various rents and expenses of various property companies, I finish the statistics of various rents on time every month. Complete the statistics of property management fees and security cleaning fees on time every quarter, and complete the quarterly statistics of various rental fees at the same time.
2. Business signing: cooperate with the department manager to accept, enter and pre-examine the business signing, mainly including the signing of the transfer of the right to use, the signing of the change of account name, the signing of non-residential subletting, the signing of the lease contract of public non-residential houses, and the signing of the on-site proof of non-residential houses, and complete the preliminary examination of rent reduction and rent-free.
3. Renewal of public housing lease certificate: Since 1998, this work has entered the normal state. I correctly fill in the basic data of public housing lease certificate every Monday according to the requirements of the Municipal Bureau, carefully review and affix the lease certificate issued by the Municipal Bureau every Friday and distribute it to all companies in time.
4. Convenience service stall activities: actively participate in the "Convenience Service Week" activities before the Spring Festival, May Day and other holidays, set up stalls in the community, provide residents with various services such as house maintenance, sewer dredging, business policy and regulation consultation, and provide caring convenience services for old model workers, martyrs and widowed disabled people who have difficulties in life.
5. Complete data check and data collection of public housing information system, ensure the accuracy of basic business data and repair module data, and lay a good foundation for the use of public housing information system. At work, once the data in the public housing information system is found to be wrong, contact the property company immediately and ask it to correct the error immediately to improve the accuracy of the data.
6. Statistics of non-residential sublease: In order to better cooperate with the investigation of non-residential sublease by the procuratorate, after communicating with the procuratorate, the statistics of non-residential sublease of the group were made according to the requirements of the procuratorate.
7. Expo security inspection: Participate in the security inspection of water tanks, empty houses, rented houses, pump houses and carport garages in residential areas (buildings) organized by our department, find out hidden dangers and weak links, strictly implement various management systems, and implement technical, physical and civil air defense measures to ensure that important parts are always under control.
8. Subsidy for community integration: In order to better implement the subsidy funds for community integration management, I participated in the assessment and training of supplementary incentive fees for property services in public housing and after-sales housing communities organized by our department. Assist the property management company to audit the 20xx and 20xx residential property service subsidy and incentive fees, and analyze and summarize the 20xx and 20xx residential integration audit reports.
9. Low-rent housing work: According to the spirit of the document "Shanghai Housing Management Insurance [20 10] 190", carefully review the Family Sources and Audit Form of Rent Subsidies for Low-rent Housing for Public Housing filled out by various property companies, communicate with all property companies in time when problems are found, and strive to achieve the correct rate of 100%.
10. business inspection: at the middle and end of each year, our department conducts a major inspection of the business and maintenance work of various property management companies, conducts spot checks on the signing of various business reports, communicates with relevant leaders of various companies in time when problems are found, and improves the operating procedures of various businesses.
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