1. appears
1. 1 facial modification
Principle: clean, hygienic and natural?
Eyebrows?
Beauty modeling: avoid residual eyebrows, broken eyebrows, vertical eyebrows, eight-character eyebrows and eyebrows that are too light and too thin; ?
Comb and clean eyebrows: prevent dust, dead skin and eyebrow drop?
Eye modification: clean, disease-free and secretion-free, to avoid eye congestion?
Nose modification: no snot, no nose hair, no "blackheads"
Oral decoration: clean teeth, fresh breath, no irritating smell such as alcohol and tobacco.
1.2 hair modification?
Make sure the hair area is clean and dandruff-free?
Carefully choose the hair style: appropriate length and solemn style?
Pay attention to the beautification of hair parts: hair care, hat and hair accessories (the style of issuing cards is solemn and generous, so it is advisable to use them sparingly)?
1.3 plastic surgery?
Ladies' make-up is a sign of self-respect and self-love, and it is also a kind of respect for others.
Code: elegant, concise, moderate, solemn, avoiding shortcomings?
Taboo: bizarre and outstanding, technical mistakes, horrible scenes, on-the-job makeup, teaching others, perfume is too strong.
2. Expression and manner
2. 1 Basic characteristics of a smile:?
Don't show your teeth, don't make any noise, don't hide your smile, don't smile?
2.2 occasions that should not be laughed at:?
Serious occasions; When others make mistakes; When others are sad or miserable. ?
2.3 smile training:?
Put your hands in front of your face and make a "pull" action with your hands to both sides. Imagine a smiling image and make your mouth smile. ? Put your finger on the corner of your mouth and gently lift your face. While lifting it, let your mouth smile. ?
Hands open in front of your eyes, palms up, hands out. As the palm of your hand is raised and opened, your eyes suddenly become bigger.
stand
3. 1 Good station?
Hold your chest high, hold your head up and abdomen in, keep your eyes straight, your mouth slightly closed, your expression natural, and pay attention to your sight and foot position?
3.2 bad standing posture:?
Stand with your legs crossed
Cross your arms across your chest.
Put your hands in your pockets.
Body shaking?
One hand and two hands rested on her hips.
4. Walking posture
4. 1 Okay, walking posture?
Calm down?
Man: Hold your head high? Shut up? Look up? Chest out? Abdomen in? Straight waist?
Lady: With a straight head? Peace of mind? Upper body and abdomen straight? Small amplitude?
4.2 Improper walking posture:?
On the rampage?
Grab the line flagrantly?
Block the road?
faulty
Jump?
Running around?
make noise
5. Sitting posture?
5. 1 Sit down?
After the others.
In the right place.
From the left side of the seat
Greet the people around you
No sound?
Put your back near the seat?
5.2 leave your seat?
Present representation
Pay attention to the order
Get up slowly
Stand still before you go.
Leave from the left
5.3 Lady's sitting position?
Standard style: turn into a small T-step before slowly arranging the seat, and sit down with your knees forward. If you get dressed, put your hands behind your back and sit down. After sitting down, your upper body is straight, your shoulders are flat, your hands are placed in your legs and close to your lower abdomen, and your knees are close to your calves in a T-step.
Protrusion: in the standard posture, the two calves extend forward, one foot from the toes?
Crossing Forward: In the posture of stretching forward, the right foot is retracted, crossed with the left foot, the ankles overlap and the toes touch the ground?
Qu Zhi style: the right foot stretches forward and the left calf bends back, the thighs are close together, and the forefoot of both feet touches the ground and forms a straight line? Back point: legs bent back, toes on the ground, knees together?
Side point: the two calves are inclined to the left, the knees are close together, and the right foot is on the ground. The left toe touches the ground, the thighs and calves are at 90 degrees, the calves are completely straight, and the head and upper body are left? Side hanging type: side point type, left leg bent back, feet straight, upper body turned right?
Overlapping type: also called Erlang legs. Standard posture, legs swing forward, the upper leg is retracted and attached to the other leg, and the toes are down?
5.4 The man's sitting posture?
Standard style: chest out, shoulders flat, hands on legs or handrails, legs perpendicular to the ground, feet open at 45 degrees.
Protrusion: On the basis of the standard style, two feet extend one foot forward and the left foot touches the ground half a step forward.
Anterior cross: the calf is extended forward and the ankle is crossed?
Qu Zhi style: The left foot bends backward, the forefoot touches the ground, and the right foot stretches forward.
3. Clothing etiquette
1. General principles of dress etiquette
TPO？ Principle: t stands for time, p? Is the place, O is the purpose, "TPO?" The principle requires that clothes should be suitable for time, place and purpose.
Step 2: Men
2. 1 men's dress code:?
Solemn, orthodox, mature? Dress color principle:?
Leather bags, belts and shoes should be: dark colors.
Taboo colors: brown, olive green (duck green)?
2.2 the choice of men's suits?
Fabric: pure wool/cashmere, light and soft. Strive for high grade, wool is the first choice?
Color: navy blue, dark blue and dark gray first, then gray and brown. Is black suitable for solemn occasions or formal dinners?
Shirt: Note that the collar is 37.5px higher than the suit and the sleeves are 37.5px longer than the suit.
Shoulder width: 37.5px wider than the body?
Chest circumference: subject to wearing a single coat and a thin sweater or a little wider?
Length: can cover 4/5 of the buttocks?
Pant length: it can cover 2/3 of the vamp.
2.3 Men's Suit Work Choice?
Is the lining exposed? Are the pockets symmetrical? Is the button buttoned? Is the surface blistered? Are the stitches even? Is the appearance flat?
2.4 Suit-shirt collocation?
Fabric: high count worsted cotton, pure wool, blended?
Color: Pure white is the first choice. Blue, gray, brown and black?
Pattern: There is no pattern. Thin invisible vertical stripes. ?
Collar: Give consideration to face shape, neck length and tie knot?
Sleeves: Long sleeves?
Dressing: Pay attention to buttons, sleeve length, hem and size?
Attention:?
Shirts must be ironed before they are worn?
It's best not to wear the same shirt for two days in a row (especially in summer)?
2.5 Suit matching-tie?
Fabric: silk, wool, polyester?
Color: Monochrome is preferred. Preferred blue, gray, brown, black, purple, etc. No more than three. ?
Wear: occasion, matching clothes, position, length, knot, tie clip
Style:?
Twill: Decisive, authoritative, steady and rational, suitable for negotiation, presiding over meetings and giving speeches? Dots and squares: regular and step by step, suitable for first meeting and meeting elders and superiors. Irregular pattern: lively, personalized, creative and energetic, more casual, suitable for cocktail parties, banquets and dates.
2.7 Suit matching-shoes and socks?
Shoes: cowhide. Dark color is dominant, and black is preferred. Leather shoes should always be clean and shiny. ?
Socks: Good quality. Dark color is dominant, and black is preferred. Don't wear thin and transparent socks, especially white socks?
2.8 Seven principles of wearing a suit?
Remove the logo from the cover
Iron it.
Button up.
inexhaustibility
Watch your sweater, okay?
Skillfully match underwear
Do you want to decorate things less?
2.9 men's accessories?
Collar clip?
Cuff: Jewelry buckle?
Glasses: the color of the frame is highly coordinated with the skin color; Generally speaking, the shape and face shape of glasses are opposite.
Watch?
wallet
muffler
eau de cologne
A belt?
Briefcase: cowhide, black or brown?
The overall requirement for wearing a suit: the trinity law-the colors of shoes, belts and purses should be consistent.
3. Lady?
3. 1 dress code for women?
Neat, smart, capable and mature, which does not highlight sexual charm, but can reflect the femininity of women?
Ladies' formal dress choice?
Fabric:? Woven fabrics such as tweed, herringbone, gabardine, Valentine, flannel, high-grade poplin, wool polyester and chemical fiber?
Color:? Cool colors dominate. ? Navy blue, carbon black, gray, snow blue, purplish red, etc.
Pattern: check, dot, stripe
Decorations: should be less, should not be more, should be simple and should not be complicated?
Women's formal dress: shoes and socks match?
Shoes: cowhide, black, high heel or semi-high heel, boat shape or hood shape.
Socks: flesh-colored, black, light gray, light brown and high socks.
3.2 Do you pay attention to women's formal attire?
Avoid wearing black leather skirts.
Avoid barefoot in formal occasions?
Wear stockings for short skirts and socks for trousers to avoid three legs.
Suits are not allowed to be too big or too small.
Don't misplace the buttons.
Don't wear petticoats.
Underwear is not allowed to be worn outside?
Don't wear collarless, sleeveless, low neckline or tight clothes.
Random collocation is not allowed.
Don't mix shoes and socks together?
Wear socks close to flesh color, not carved stockings.
Don't wear socks, bring spare socks.
Don't wear high and thin heels?
Don't wear sandals, sneakers or open-toed slippers.
Small but refined accessories?
Don't wear jewelry to show your financial resources.
Don't wear accessories that show sexual charm.
Pay attention to the way you wear the ring.
4. the etiquette of eating?
1. Chinese food
1. 1 seating arrangement principle?
1、? On the right?
2、? Is the front seat up?
3、? The center is the top.
4、? Stay away from the door, okay?
5、? A seat with a good view is the best?
1.2 Use of chopsticks?
1, no taste
2, do not cross
Step 3 don't insert it
Step 4 don't dance
5. Don't abuse it
1.3 What is the purpose of the spoon?
1, not misplaced?
2. The food did not fall back to its original place.
3. Don't blow with your mouth?
4. don't put it in your mouth and suck it repeatedly?
1.4 Use of napkins?
When the host signals to start eating, the napkin can be opened or folded in half, spread flat on the knee, and leave the seat halfway. Napkins should be put on the seat and on the table after meals.
Master takes it first. Can't be used to wash dishes. ?
1.5 drinking?
Drink slowly. Don't drink faster than the host of the party.
Moderate. Don't be too relaxed, too intimate and too casual.
Accompanied by drinking. Don't let the guests pour their own drinks.
Don't persuade alcohol too much.
2.western food?
2. 1 seating arrangement?
Ladies first? Take power as the respect, take the door as the first? Cross zoning
2.2 What is the order of western-style all-inclusive meals?
1.？ Appetizer
2.？ Soup?
3.？ Seafood?
4.？ Edible meat
5.？ Cold drinks?
6.？ Bake food (bread, etc.). )
7.？ salad
8.？ Dessert?
2.3 Placement and use of tableware
2.4 coffee etiquette?
Add sugar and cube sugar first, put it on the spoon first, and then gently put the spoon in the cup to prevent the coffee from overflowing the cup; If it is sugar, can it be added directly?
It should be noted that:
1, the spoon for drinking coffee is to stir the coffee, so you can't drink coffee.
2. After mixing the coffee, put the spoon on the tray.
When drinking coffee, you can't pick up the tray. Would you like a drink?
2.5 Dining precautions
It is not advisable to make noise when eating, eg when eating soup.
It is not advisable to chatter with food in your mouth.
No hiccups?
Don't give people food easily?
Respect the local food culture (just be decent, you don't have to eat the same food as the guests)
Be sure to respect the opinions of the guests when ordering.
Do your best to avoid waste.
Smoking at the dinner table is not advisable.
Is it inappropriate to leave the table for a long time?
Try not to make any noise when the knife and fork touch the plate.
Don't leave lipstick marks on the tableware
Don't eat the food on the bottom of the plate.
Try not to hand over business cards at the dinner table.
Should spaghetti or noodles be rolled with a fork?
You can imitate others if you don't know how to use food.
Don't spit food scraps, stones or bones directly on the desktop, plates, trash cans and the ground; You should spit on your hands.
Palm or tissue
Verb (abbreviation of verb) life etiquette
Try not to disturb customers during the break;
One person and one room?
When conditions permit, guests in different positions will have different accommodation arrangements.
The extra charge items in the room were removed in advance.
You should make an appointment before visiting someone else's residence.
Try not to discuss business in the guest room.
Don't help others too much.
Good at understanding and using hotel room service.
Prepare a tip (bring your own change)?
Don't let the sound in your room affect others.
6. Good manners?
1. Cycling
When there is a driver, the driver's rear right side is the upper position, the left side is the second, the middle is the third, and the passenger seat is the smallest.
When the owner drives, the passenger seat is in the upper position, followed by right, left and center.
Nine-seat car, the driver comes first on the right rear side, then left, then right, and the order is front and back.
Open the door for customers and ladies?
The driver is a husband and wife, and the seat next to the driver's seat should be taken by the hostess.
go on foot
2. 1 Take a regular walk?
Side by side, the middle is higher than both sides, and the inside is higher than the outside; In a straight line, the front is higher than the back.
Attention when accompanying and guiding:?
Where am I?
Travel speed
Quick attention and reminder
Take the right posture.
4.4 going up and down stairs?
In the absence of special reasons, it is recommended to drive in a single lane, with the front facing up and the right side.
Attention:?
Ladies in short skirts should be allowed to stay. ?
Take the designated stairs to reduce the stay on the stairs?
2.3 in and out of the gate?
Inform first
Facing others?
Open the door for guests: open the door, hold the door after opening it, and let the guests go first; Open the door, open the door, go in first. After entering, hold the door to let the guests in.
3. elevator?
3. 1 Getting in and out of the elevator
When the elevator is unattended, guests should be invited to enter last and exit first (to call the elevator and control the switch).
Before the guests enter the elevator, press and hold the "on" button to invite the guests to enter the elevator; ?
When you reach the target floor, hold down the "On" button and ask the guest to get off first?
There is also an upper position in the elevator. The deeper you go, the more distinguished your position is.
3.2 In the elevator?
Advanced elevator people should take the initiative to press the button to prevent people from being caught by the elevator, help people who are inconvenient to press the button, or ask others to help them press the button lightly. Don't ask others to press the button by patting others on the shoulder or other physical contact, and don't reach over several people to press the button.
You can't smoke, talk loudly or laugh in the elevator?
When there are many people in the elevator, the laggards should stand facing the elevator door and take the initiative to move out of the elevator when the floor stops to facilitate others to get out of the elevator.
7. Telephone etiquette?
1. Phone
1. 1 telephone etiquette?
Answer the phone and say hello:
Answer in time. If the bell rings three times, say hello first:
The name of the company should be reported for external calls, and the name of the department and your own name should be reported for calls transferred by others; ?
If you answer the phone a little late, you should apologize and say "thank you for waiting". ?
Transfer: If you need to transfer money, you should explain the reason for the transfer and ask the other party if they are willing to wait for the transfer. ?
leave a message
If the person you are looking for is not here, you should take the initiative to ask the other person whether to leave a message or tell him; ?
There should be a pen and paper beside the phone so that you can record at any time.
Ask questions according to who (who), when (when), where (where), why (why) and how (how) and record them; ?
Repeat the content after recording, remember to be accurate and comprehensive; In particular, write down the name, place, date and number. ?
After the call?
Put down the receiver gently, and then put it down after the other party hangs up; ?
Leave a message or inform to execute immediately. Fill in the call entrustment items on the "Telephone Message Sheet". Oral or strip. ?
1.2 call etiquette?
Before dialing
Is the timing right?
The choice of the caller should be accurate, and the important content should be written with a pen before calling. ?
After connecting?
For people you know, a simple greeting is to talk about the topic; ?
For strangers, explain the identity and purpose first, and then talk about the problem; ?
Use polite expressions, such as "hello", "please", "thank you" and "sorry".
Call?
Comprehensive and concise expression (some companies stipulate that the conversation time generally does not exceed 3~5 minutes); ?
When you need to talk about confidential or sensitive topics, ask the other party whether it is convenient to talk after the phone is connected; ?
If you have something to deal with during the conversation, you should politely inform the other party to avoid misunderstanding; Something unclear? Make another appointment and keep your promise; ?
Situation handling?
If the person you are looking for is not here, you should entrust others to briefly explain the reasons, take the initiative to leave a message, and leave your contact information and yourself.
Name; ?
Remember the customer's name and thank him. ?
1.3 Pay attention to the content of the call?
Call initiation?
Say hello to each other
Both parties introduce themselves: unit name (department), telephone number, full name of caller (special person)?
Both sides confirm?
Halfway through the phone call?
Compact content?
Priority: Give an overall impression, such as "I want to discuss one thing with you" and "I have two things to discuss"
Inform you "
Repetitive points
Positive response
End of call
Say this again.
Hint that the call is over: "That's it", "That's all I want to say", "Anything else",
"Well, I won't take up your precious time any more." "I really don't want to say goodbye, but I hope to have a chance to contact you in the future."
Thank each other for their help.
Say hello to the others for me.
When terminating the call, you should wait for the other party to put down the phone first, and it is not advisable to "offside" first. Generally, subordinates have to wait for their superiors to hang up first.
Telephone, the younger generation should wait for the elder to hang up first, and the called one should wait for the caller to hang up first. Don't hang up after you finish.
2. mobile phone use etiquette?
2. 1 What is the regular location of the mobile phone?
In the briefcase, in the pocket inside the coat, in the hand when not in use or hanging outside the coat pocket, when attending the meeting, it is kept by the secretary of the conference staff. When talking with people, put the mobile phone at the side, behind and other inconspicuous places. ?
2.2 precautions for using mobile phones?
Don't call anyone on the road unless it is necessary. If so, be brief.
When receiving visitors or meeting, the mobile phone should be set to vibrate, and if it needs to be answered, it should be outdoors.
Don't hang your mobile phone around your neck, waist or hands. ?
Don't disturb public order by using mobile phones, especially in places where people come and go, such as stairs, elevators, intersections and sidewalks, and public places that need to be quiet (closed or silent) such as concert halls, art galleries and theaters;
Pay attention to safety when using mobile phones: don't use mobile phones when driving, gas stations, flour mills, oil depots, etc. In the ward (interfering with the operation of medical instruments and affecting the rest of patients) and during the flight.
Eight. Social etiquette?
1. Business card etiquette?
1. 1 Preparation of business cards?
Don't put business cards with wallets, notebooks and so on. In principle, you should use a business card holder? Business cards can be put in the coat pocket (but not in the pants pocket)
Keep your business card or business card holder clean and flat.
Requirements for using business cards:?
1)? Don't change it casually
2) No personal phone?
3) If more than two titles are not provided, the titles will not cause ambiguity?
1.2 hand in your business card?
Order: subordinates or visitors are preferred, first introduced.
Hand in the business card with both hands: the business card is facing?
When handing out business cards, you should say some greetings such as "Please take care of me" and "Please give me some advice"?
When exchanging business cards, you should hold the business card in your right hand, and hold it in both hands after your left hand receives the other party's business card.
1.3 accept business cards?
n？ You must get up and accept your business card.
n？ Application of two-handed catch
n？ Don't mark or write on the business card you receive?
n？ You can't tamper with the business card you receive?
n？ Read your business card carefully when you receive it?
n？ Don't leave the other party's business card on the seat, or accidentally leave it on the ground when storing it.
n？ Look at the other person's position, name, etc.
n？ If it is difficult to understand, ask in advance, or ask the other person directly to avoid making jokes.
n？ In the conference room, if most people exchange business cards with each other, they can arrange business cards according to their seats.
n？ When meeting each other, address the other person's position and title, such as "Manager X" and "Professor X". When you don't have a position or title, call yourself "Mr. X" or "Miss X", and try not to use the word "you" or call yourself by your first name?
1.4 Time, manner and way of exchanging business cards
n？ Don't force your business card on every executive you meet unless he asks you for it.
n？ Don't hand in your business card too early, especially in front of complete strangers and casual acquaintances.
n？ Don't distribute your business card among many strangers.
n？ Don't give others defective, outdated or dirty business cards.
n？ Generally, business cards are not exchanged during meals.
n？ When attending social dinners, both men and women should bring business cards.
n？ Know when and how to personalize your business card.
2. Gift-giving etiquette?
2. 1 gift selection
n？ Highlight the commemorative nature of the gift.
n？ Reflect the nationality of gifts
n？ Clarify the relevance of gifts
n？ Pay attention to the difference of gifts.
2.2 Not suitable for gifts
n？ A certain amount of cash and securities
n？ Natural jewelry and precious metal jewelry
n？ Medicine and nutrition
n？ Advertising and promotional articles
n？ Articles that easily lead to misunderstanding by the opposite sex.
n？ Items that are taboo to the recipient.
2.3 Giving method (5W principle)
n？ Pay attention to packaging
n？ When to give a gift-seize the moment (when? & amp？ Where):? Family occasion, private occasion, company occasion, reward occasion, holiday occasion.
n？ Who sent it to whom-the relationship between them? (who):?
Boss to employees (including family members), employees to bosses, colleagues to colleagues, companies to buyers (customers, customers), buyers (customers, customers) to company representatives.
n？ Economic requirements-both price and friendship? (what? Price):
Company policy, your salary, how many people to give gifts, how many gifts to give.
n？ The right gift? (what? Present):
Things that are not easily available locally;
There are trademarks of well-known brands or famous shops;
It shows that you are good at observing the interests of the recipient.
n？ Distinguish the way of giving gifts
n？ Plan ahead
2.4 accept gifts?
n？ Acceptance of products is generous and decent, and the box is opened face to face (when conditions are running). Note: to accept gifts from foreign guests, you must open them yourself. Appreciation and thanks after opening (thanks again by phone, letter and email after accepting expensive gifts).
n？ Good refusal:
Gifts received with hints should be returned immediately;
If you receive something that should not be kept, you should return it immediately, and attach a note, which must indicate the date and method of return and make a copy; ?
"I don't think it's convenient to accept this gift, so I'll return it to you right away."
n？ Thank you. Give back afterwards.
n？ It is not appropriate to exchange gifts in the office.
introduce
3. 1 introduce yourself?
n？ Greet each other before introducing yourself.
n？ Clear, frank, slow and fluent without showing off.
3.2 Introduce others
n？ Principle: The person who mentions the name first is respected.
n？ Manners: standard standing posture, palms and fingers together, palms up, pointing to the introduced person.
3.3 The order of introducing others
First of all:
n？ Introduce young people to the elderly;
n？ Men are introduced to women;
n？ Be introduced to a higher position;
n？ Unmarried people are introduced to married people;
n？ Familiar introductions that are closely related to oneself, unfamiliar introductions that are not closely related to oneself;
shake?hands;?handshake?(n.)
4. 1 General requirements
n？ Ladies' grip position: index finger position
n？ Men's grip: the whole palm
n？ Order of reaching out: distinguished people reach out first.
n？ Hold hands before bending over.
n？ Relationship determines everything: the right time, the right place and the right people.
4.2 handshake sequence
n？ Between men and women, women are preferred;
n？ Between the young and the old, the old is preferred;
n？ Between the superior and the subordinate, the superior comes first, and the subordinate bends down to hold hands;
n？ Welcome guests, the host is preferred;
n？ Send away the guests, the guests come first.
4.3 the principle of shaking hands
n？ At the same time, look into each other's eyes.
n？ Powerful but not painful?
n？ It lasts about three seconds.
n？ Only shake it two or three times.
n？ The beginning and the end are neat?
n？ Don't always hold each other's hands when introducing.
n？ You can't use your left hand.
n？ Shake hands with the opposite sex, not with both hands.
n？ You can't wear sunglasses, hats and gloves.
n？ Don't make a long speech when shaking hands, and don't bow too enthusiastically.
5. Ranking of business activities
5. 1 negotiation?
n？ Bilateral (long table or oval, the guest and host sit on both sides respectively) horizontal style: the side door faces up (the guest and host side);
n？ Vertical on both sides: the entrance direction shall prevail, and the upper (guest side) is on the right side;
n？ Chairman's style: there is a main seat (empty seat) at the main entrance of the room. Whoever speaks will speak in the theme, and the others will sit with their backs to the door.
n？ Multilateral (three or more negotiators), each party is free to choose seats; ?
n？ In the negotiation process, the main negotiator of each party is in the middle of his own side, and other personnel are arranged from near to far according to the principle of appropriate position. When there is an interpreter, they sit on the right side of the main negotiator.
5.2 signing ceremony?
n？ Bilateral: the signing table is placed horizontally, and the representatives of both sides sit face to face (guest pair). Participants stand behind the signer in a straight line, with the middle and high sides arranged at a suitable height. For example, according to the front height and the back rows. ?
n？ Multilateral (three or more people): the signature table is placed horizontally (one person faces to face), and the signatures are sequentially signed in the agreed order. ?
5.3 Meeting
n？ Small size: the side door is upward; Right (China's government affairs are traditionally left); The middle of the front row is up. ?
n？ Large-scale: rostrum, top in front, top in the middle, top in the right; ?
n？ Moderator: front, middle or right of the front row;
n？ Speaker: In front of or to the right of the podium.
5.4 Banquet:
n？ Table times, the center is up, the right is up, and the distance from the door is up.
n？ Seating, the center of the main entrance is the main person, the owner's right side is the main object (cross), the main party is on the left side, and the guest party is on the right side (non-cross).