Books on modern communication etiquette abound, and many colleges and universities have begun to attach importance to this course, making it appear in front of college students in the form of elective courses. Some liberal arts majors even set this course as a professional course and spend a lot of time teaching communication etiquette. But the classroom is mostly an armchair strategist, which has no effect. Students only complete the basic listening tasks, but don't turn the knowledge in books into practical actions. In communication etiquette, some basic etiquette plays a vital role in communication in our daily life, such as posture, expression, gestures, clothing, etc. These are commonly used and the most basic etiquette in life.
Gestures, including standing posture, sitting posture, walking posture and squatting posture, are not worth mentioning in most people's eyes. I remember reading a story about an American who wanted to discuss a joint venture in China. He has discussed it several times before, and his impression is very good. This day was his last negotiation with the enterprise. If he is satisfied, he will decide to cooperate with the enterprise, so he met the top leader of the enterprise. During the negotiation, the business leaders kept shaking their legs in an indecent posture, and finally the Americans refused for inappropriate reasons. Afterwards, he met a friend and talked about it. It turned out that he didn't cooperate because of business reasons, but he felt that a leader who couldn't even sit still could not work with a rigorous attitude. Perhaps many people think that posture is not important, but grades and studies are important. Obviously, this concept is wrong, and you will never get a second chance to make a good first impression. As the saying goes: "Stand like a pine, sit like a bell and walk like the wind", stand as tall and straight as a pine, sit as straight as a bell, and men walk as fast and powerful as the wind; Ladies should walk lightly and freely, implicitly and elegantly. If you go to an interview and stand askew in front of the examiner, the examiner asks you to sit down, and your whole body leans back on the chair and answers the examiner's questions with your legs crossed, even if you are capable and have a high degree, I'm afraid the examiner will greatly discount your impression. So don't ignore the details, sometimes the details can decide everything.
Expression is the most abundant part of human language and the reflection of inner feelings. People express their inner feelings through expressions such as joy, anger, sadness and joy. Expression plays an important role. Modern psychologists have summed up a formula: emotional expression =7% speech +38% pronunciation +55% expression, which shows that expression plays an important role in the process of emotional expression. Some people say that expression is a combination of eyes and smiles. I think there is attitude besides these. Your attitude towards others determines what kind of expression you will use to face others. If your emotional color contains all kinds of complicated thoughts and feelings such as anger, sadness, worry and thinking, how can you treat others with a warm smile, calm, kind, friendly and considerate eyes? If you look at things and people around you with an optimistic attitude, you will naturally smile and communicate with people with friendly eyes. Some people don't know how to straighten their eyes, dare not look at each other or stare at each other when they are in contact with strangers. This is impolite.
Sometimes learning to look at other people's expressions can also help your work and life, so that you can successfully guess each other's psychology. For example, when a person is laughing, there are no fine lines in the corner of his eyes, which may be a fake smile; When a person is frightened, the expression of surprise on his face can only last less than a second. If you see a person "surprised" for a long time, he is probably pretending; Eyebrows are raised and crowded together, representing fear, worry and anxiety; Biting your lips and touching your ears shows that your desire for control is growing, indicating anxiety; Hands clasped with fingers and two index fingers stretched out on his lips, indicating that he is telling himself that some words can't be said, which are contradictions and behavior control ... These are all based on psychological theories, so don't force others when they don't want to say it; Give some comfort and care when others are worried; When others don't accept your fake smile, you can convince them to accept you sincerely with actions, which will definitely make you get twice the result with half the effort.
Hand is the most important medium in body language, and waving, waving, shaking hands and waving all have different meanings. When people are nervous, excited and anxious, their hands will be exposed intentionally or unintentionally. As an important part of politeness, gestures should be used correctly. The charm of hands is no less than that of eyes. It can even be said that hands are people's second pair of eyes. Gestures are very rich in meaning, and the feelings expressed are also very subtle and complicated. Such as waving, waving goodbye, clapping, thanking, raising your hand to agree, waving to refuse; Hand caressing is love, fingers are anger, hands are kisses, hands are respect, hands are shame and so on. In communication, in order to enhance the speaker's language appeal, we can generally consider using certain gestures, but remember that there should be no too many gestures, no too big movements, no "pointing fingers" or "dancing". Greeting, greeting, farewell, cheering and clapping belong to the category of gestures. Attention, speed and time should be paid, and not excessive. Under no circumstances should you point your thumb at the tip of your nose or point your finger at others. We don't have to match every sentence with gestures, because too many gestures will make people feel unnatural. But in important places, with appropriate gestures, people will pay attention. Unnatural gestures will arouse many people's disgust and cause communication obstacles; Beautiful and touching gestures are often full of surprises; Very soft and warm gestures will make people feel grateful; A very firm gesture, as if there is a fatalistic force.
Dress etiquette involves people's clothes, accessories and articles used. Whether you dress appropriately or not has a lot to do with your personal image and corporate image. There are three principles of dress: time principle, place principle and occasion principle. The principle of time requires that it should be worn in accordance with the times, seasons and morning and evening. If someone is walking down the street in ancient costume now, the turn-back rate will definitely be 100%. The principle of time also requires us not to wear summer clothes in winter and winter clothes in summer, otherwise it will be different. The location principle requires that the dress should conform to the participating location. Everyone wears plain clothes at the funeral. Only when you show up at the funeral in red, others will think that you don't know the rules and respect the dead. The principle of occasion, for example, in some business activities, both men and women are required to wear professional suits to attend. If you attend in casual sportswear on business occasions, you will leave a sloppy impression on others.