well-behaved
Etiquette is a compound word composed of the words "Li" and "Yi". It is the sum total of behaviors and activities that meet etiquette requirements, maintain etiquette spirit, guide and coordinate interpersonal relationships.
Etiquette is an established practice in social life, which meets the requirements of etiquette, maintains the spirit of etiquette, and guides and coordinates interpersonal relationships.
The forms of etiquette are etiquette, courtesy, appearance, ceremony, utensils, costumes, signs, symbols and so on.
Principle of speech etiquette: principle of conversation etiquette
Polite, modest and sincere
(1) is articulate, sincere and concise.
(2) Be polite and speak Mandarin in formal meetings.
(3) When talking with people, you should concentrate and smile, not be absent-minded and expressionless.
Don't interrupt others when they are talking.
⑤ Respond in time to confirm and understand the content and purpose of the other party's conversation.
⑥ Use uncommon technical terms as little as possible, so as not to affect the effect of communication with others.
All landowners should confirm the important events involved in the talks.
Principles and classification of etiquette
First, the instrument etiquette
put on
1. Dress for male employees: clean, neat and straight. Clothes should be ironed and pants should be ironed. Collar cuffs should be clean, leather shoes should be polished with oil, and long-sleeved shirts should be tucked in pants, and cuffs should not be rolled. Wear a short-sleeved shirt with the hem tucked into your pants. Don't roll up your pants.
2. Dress of female employees: neat, decent, generous and elegant, but inconspicuous. Wear clothes that can properly cover your body. When wearing a sleeveless coat in summer, the shoulders of the clothes should not be too narrow, but should be shoulder-width apart. You shouldn't wear high heels, sandals and slippers. Colorful clothes are not suitable for the office. This skirt should be at least knee-length.
appear
1. Appearance requirements of male employees: keep the face, hair and hands clean, without sideburns and colored hair color, comb the hair style suitable for my occupation, without long nails and dirt in the nails.
2. Appearance requirements of female employees: wear light makeup during working hours, keep hair clean, comb it neatly or put it in a plate, wear appropriate headdress, and don't dye strange hair color. Keep your hands and nails clean. There should be no dirt under your nails. Your nails can't be too long. You should not wear brightly colored nail polish. You can wear a wedding ring or appropriate jewelry.
Second, etiquette and etiquette.
standing position
(1) Requirements: Stand upright, and the center of gravity of the body should pass through the spine and head between the legs from the front. Chest out and abdomen in, neck out, front and back center. Stand up straight, keep your eyes on the ball, shut up and smile. Arms naturally droop or cross in front of you, and your right hand is placed on your left hand.
1. When a male employee stands, his feet are shoulder width apart and his body will not stagger. When he is tired, his feet can retreat half a step, but his upper body must remain upright.
2. When the female employee stands: the feet are V-shaped, the knees and heels should be close together, and the distance between the feet is about two fists; Or put your feet together, or put your center of gravity on one foot, and the other foot leans on the front foot, slightly bending.
(2) Taboo: crooked neck, crooked waist, stiff abdomen, crooked legs, listlessness, crooked shoulders, lounging on the sofa or chair. On formal occasions, it is not advisable to put your hands in your trouser pockets or cross your chest, and don't make small moves subconsciously, such as playing with lighters, cigarette cases and clothes belts.
sitting position
(1) Requirements: the upper body is straight, the shoulders are relaxed, the chin is retracted, the neck is straight, the chest is straight, the back is at right angles to the hips, the knees are close together, and the hands are naturally placed on the knees or on the armrest of the chair. You can sit on your side when you are talking. At this point, your upper body and legs turn to one side at the same time, your knees are close together and your heels are tight.
1. Generally, when sitting down, go to the front of the seat, turn around, then step back with your right foot, sit down slowly and leisurely, and then aim your right foot at your left foot.
2. Seating in social and conference environment: Sit softly and quietly, sit dignified and steady, don't sit violently, make the seat sound, and don't bring the tea set on the table.
(2) Taboo: No matter what kind of sitting posture, avoid separating your knees (especially indecent for women), don't toe inward, heel outward, toe up, and don't shake up and down. Don't lean forward when you speak, and don't support your chin with your hands.
Walking posture
(1) Requirements:
1. pace: the general standard is that after one foot lands, the distance from the heel to the toe that has not stepped out of one foot is exactly equal to the length of one's own foot.
2. Step posture: Step on a straight line with both feet.
3. Rhythm: Knees and ankles should be elastic, and shoulders should swing naturally and easily.
4. The correct walking posture: light and steady, chest up, eyes straight, pace and posture should meet the standards.
5. Taboo: Don't sway from side to side, sway from side to side or shake your head when walking, and walk outside or inside. Don't bow your head, let alone twist your hips.
Three strokes etiquette
Elegant manners
(1) Going up and down stairs: Keep your head straight, your back straight, your chest slightly stiff, your hips closed and your knees bent.
(2) Take things from a lower place: When taking things from a lower place or picking up things on the ground, don't bend your upper body and hips, but squat and bend your knees.
(3) Greetings: No matter how you nod, gesture or look, you should look at the other person's face and smile. The range of action should be small.
(4) Pick-up: Hold two hands with five fingers together, and the arms should be properly retracted and naturally extended.
(5) Hand over: Hand over the object with your hands on your chest, and the tip of the object should not point to the other side.
(6) Smile: Be natural and frank, from the heart, and never pretend to smile or flatter.
(7) Speaking: When speaking, look directly into the eyes of the other person; Clear and elegant voice comes from smiling face; Don't be divorced from each other's point of view; Pay attention to each other. Natural and generous expression, sincere and single-minded.
Indecent behavior
(1) Don't scratch in public.
(2) prevent the body from making various sounds.
(3) Don't throw cigarette butts everywhere.
(4) Avoid:
1. Cross your legs and point your toes at others;
2. yawn and stretch;
3. Cut nails and dig ears;
4. Stamp your feet or fiddle with your fingers;
5. Look at the watch;
6. Put your hands behind your head;
7. Cross your arms and hold your chest;
8. Spread your legs;
9. Rub your eyes and scratch your hair;
10. Blow cigarettes or smoke rings at others.
The behavior of male employees
(a) On the road:
1. obey the traffic rules;
2. Pedestrians should be polite to each other;
3. When you meet an acquaintance while walking, you should take the initiative to say hello and say hello, and you can't turn a blind eye;
4. Go to crowded places and pass in an orderly manner;
5. Look forward naturally when walking, don't look around;
6. You can't eat and smoke while walking;
7. Pay attention to maintaining environmental hygiene when traveling.
(2) Smoking:
1. Never smoke in places where smoking is prohibited or prohibited;
2. Smoking is generally not allowed in public places such as speeches, formal negotiations, visits and programs;
3. If you are in the same room with others, and there are old people or lesbians in the room, you should first ask for advice and get permission before taking out cigarettes;
4. Don't throw cigarette ash, cigarette butts and match sticks on the ground when smoking, and thank others when they bring you an ashtray;
5. When offering cigarettes, don't just ask one by one and don't throw them away. It is best to spread them on a plate and let the other party pick them up or give them to the other party for extraction.
6. When the other party refuses, don't force it, let alone force others to smoke;
7. Light cigarettes for teachers and elders, stand up straight, lean forward slightly, and send the fire up by hand;
8. Smoking head should be moderate, and it is advisable to leave 2 cm. Pay attention to the direction of smoke when smoking;
9. When there are 2 or 3 cigarette butts in the ashtray, clear them in time.
The principle of speech etiquette: the principle of expression etiquette
Smile, natural and sincere.
① Eyes: When meeting, whether you meet a familiar person or a person you meet for the first time, whether you meet by chance or make an appointment, you should first look at each other with sincere and focused eyes for a while, smile and show joy and enthusiasm. For people who meet for the first time, you should also nod your head slightly in a friendly way to show respect and courtesy.
2 smile: from the heart, natural and generous, showing goodwill, through the coordinated movements of eyes, eyebrows, mouth and expression.
(3) Body language: refers to the silent language that expresses some meaning and emotion by means of body movements or expressions.
? Acknowledgement: Use "nodding, bowing and shaking hands" to express gratitude.
? Comfort and encouragement: use "eyes, shake hands, nod, pat shoulders, hug" to express encouragement and comfort.
? Praise, praise, applause: Use "clap, thumbs up, clap" to express praise and praise.
? Agree: Use "nodding, clapping and OK gestures" to express agreement and approval.
? Greeting: Say hello with "smile, nod gently and raise your hand".
Matters needing attention in speech etiquette
1, never leave your mouth without your kind words.
Whenever talking to customers, salespeople must be polite. To do this, please remember "thank you" and "please", which are the golden sentences in interpersonal communication.
2. Try to use comfortable language.