(1) In terms of vehicle renewal and road network construction, we will adhere to the principle of "public transport where there are roads" and open public transport wherever urban roads are built. Since 2000, enterprises have raised more than 65.438+0.5 billion yuan for enterprise development through bank loans, with an average of 520 new cars and 654.38+0.8 new lines each year. Add 2/kloc-0 bus stops, with a total area of 1.300 mu; The number of public transport vehicles owned by 10,000 people in the city has increased from 65,438+8.53 at the end of 0999 to 14, and the density of bus network in the central city has also developed from 2.44 km/km2 to 4.0 1 km/km2. The average departure interval of trunk lines is 3-5 minutes, and the city can get on the bus within 500 meters generally, and the railway station is established as the central point.
According to the requirements of the municipal government on integrating the taxi market, in 2008, 357 taxis from five taxi companies were integrated, and at present, there are 486 public taxis. At the same time, the Greentown Bus Company was established to integrate the urban and rural bus market resources. At present, 13 lines have been integrated, and the number of urban and rural passenger vehicles has reached 140, which further broadens and optimizes our service structure and scope and enhances our ability to serve the society.
The first phase of Zhengzhou BRT project was approved by the municipal government115th executive meeting on September 28th, 2008, and was completed and opened to traffic on May 28th, 2009, which lasted for 8 months. It is the shortest BRT project of the same scale in the world and the first BRT line built on the Second Ring Road. It has created the longest one-way line (the total length of the main line is 30 kilometers, plus 8 branches 1 10.5 kilometers, totaling 140.5 kilometers) and the largest trunk branch network in China, which also created the "Zhengzhou speed". At present, the daily average passenger flow of the main line of BRT reaches 75,000, which further facilitates the travel of the general public.
(2) In terms of intelligent and information-based bus construction, up to now, all vehicles equipped with GPS satellite positioning have been installed on buses, the GPS dispatching monitoring center of the head office and the GPS intelligent dispatching command centers of various operating companies have been built, and intelligent dispatching has been started in line operation and production. On this basis, the functions of the dispatching command center and other sub-centers of the head office have been further improved, the coverage and application scope of electronic stop signs have been expanded, and electronic devices such as bus information inquiry and release at hub stations and main stations have been added. The great promotion of intelligence and informatization to bus operation and production has begun to appear gradually.
In terms of improving service quality and serving the society in an all-round way, Zhengzhou Bus adheres to the business philosophy of "citizens are satisfied, the government is assured, and employees are happy" and the service concept of "walking with you warmly", and takes creating satisfaction as the standard and substantive connotation of service quality, and carries out a series of service activities such as "four norms" and "three excellence and one satisfaction". Through these carriers, Zhengzhou Bus strives to achieve the goals of procedural service process, standardized service management and standardized service quality, and makes every effort. In addition, with the approval of the municipal price department, we have launched a 50% discount bus card since June 2008, and cardholders can enjoy a 50% discount. In 2009, in order to highlight the public welfare characteristics of public transportation, the goal of realizing full coverage of free rides for the elderly in urban areas was put forward; The bus customer service center has been upgraded, and various communication channels such as telephone, SMS, fax, e-mail and internet have been opened. Complaints or opinions of the masses can be answered within 1 working day, and standard questions can be handled within 3 working days, with the response rate and handling rate reaching 100%.
Giving priority to public transport and achieving excellent public transport is the glorious mission entrusted to Zhengzhou public transport people by the times. Under the correct leadership of the Municipal Party Committee, the Municipal Government and the Administrative Committee, we should further emancipate our minds, blaze new trails, practice Scientific Outlook on Development deeply with a high sense of political responsibility, a good mental state and a solid work style, promote the sound and rapid development of public transport, and provide safe, convenient, fast, comfortable and economical urban public transport services for the broad masses of the people.