After entering the society, waiters cannot appear in the society as students. They must handle the relationship between people in the workplace. They must pay attention to the connection between the front and back at work, cooperate with each other, and pay attention to unity. Pay attention to overcoming your own personality. Make your personality popular. First, recognize your own shortcomings and discover your own shortcomings and the strengths of others. Don't be jealous. You must humbly ask for advice and learn from the old waiters and strive to surpass them. You must have strong organization and discipline. 1. The concept of service 1. Restaurant service: Full-time staff provide dining customers with a series of rich and diverse services centered on the supply of dishes and beverages. This kind of service not only has strict service procedures and operating specifications, but also must follow specific courtesy and etiquette. So how do we understand the service work we are engaged in? A. We provide dining services for guests and achieve the purpose of spending money for guests to enjoy. B. For the sake of restaurant efficiency and profitability. C. In order to get a good salary for myself. D. In order to develop your future, cultivate yourself. 2. Five major motivations for dining A. Hunger (physiological) B. Adjusting daily life (safety) C. Social needs (social) D. Habits (respect) E. Reduce dissonance (seeking inner balance or showing wealth, self-realization). 3. Three major physiological needs. A. Energy B. Feeling C. Living environment. 2. General service policy: Waiters should serve with a smile and adhere to the eight-character policy: proactive, enthusiastic, patient and thoughtful. Smile can not only harmonize the good relationship between customers and waiters, but also reflect a person's beautiful soul and noble sentiments. It can also express the waiter's welcoming emotion to customers, give guests a comfortable feeling, and make customers come happy and leave satisfied. 3. Smile training Smile: Smile is a subjective emotional response of people to objective social life phenomena, and smile is a special language that best reflects people's optimism, joy and enthusiasm. The smile in service work should come from inner love, a true expression of emotion, a slight smile, not obvious, silent, enthusiastic, kind and kind, reflecting the essential and natural beauty of people. 1. Smiling is a symbol of self-confidence 2. Smiling is the full expression of concierge cultivation 3. Smiling is a reflection of living in harmony, and smiling is a passport to achieve interpersonal communication 4. Smiling is a sign of mental health 5. Smiling is a requirement of business professional ethics 4. , The importance of restaurant service work 1. Restaurant service work is the window of the enterprise: Restaurant service is a job that directly contacts guests. The service time is long, and the quality of service directly affects the reputation of the enterprise. 2. High-quality restaurant service is an important source of profit for an enterprise: the quality of service is related to the development of the enterprise, the allocation of employees, the position of the enterprise in market competition, and the visibility of the enterprise. 3. Close the relationship between the company and its customers: most companies are repeat customers. Repeat customers are also "an advertisement, a leaflet" and we should do everything possible to meet the legitimate needs of the guests. 5. Characteristics of catering service work 1. Difference: The instability of service objects and the variability of service quality directly affect the service quality. 2. Synchronicity: Restaurant service work has both service and sales functions. 3. Intangibility 4. Disposable.